Integrating a chatbot with a website or mobile app is a win-win strategy for your company and your customers. Why? For starters, chatbots can raise income by up to 25%, lead generation by 9.5%, and client engagement by 35%, depending on the use case. Second, your customers will have a better UX experience when it comes to locating and ordering items or services, as well as paying for them in a smooth manner. So, have you ever been to the chatbot platform that has everything that you need for your business? Prolly, not! Do not worry I’ll let you dive into the deep sea of automation — CHATBOTS!!
Beginning with what must a chatbot platform possess to offer the best chatbot services…
What Must A Chatbot Platform Possess To Offer Top-Notch Services?
What do you think, what does a customer expect from a chatbot? Is it possible to rule out a preliminary diagnosis? Or perhaps some guidance on how to get their finances in order? The high bar for user involvement has been set by Siri, Alexa, and others, but let’s explore what a modern chatbot can offer.
#1: Seamless Cross-Channel Communication
Customers want a consistent experience with your chat bot no matter where they interact with it: in a browser, mobile app, messaging, or even Google Assistant.
#2: Rich Messaging
Your AI chatbot will be more useful if it can respond with graphics, media, and links. This function is particularly popular among retail chatbots, which use it to assist customers in finding things.
#3: Multiple Integrations
If your conversational agent is integrated with the rest of your infrastructure, you can save hours of time on mindless manual tasks like CRM updates, account balance, and so on. Chatbot platform can help your business to integrate with numerous tools. Make sure the AI chatbot platform you are opting for has this luxury for your business.
#4: Human Takeover
Let’s be honest: there are still times when a bot can’t help you. In such instances, there should be a way to transfer a conversation to a human agent.
#5: High-Tech Accessibility
Accessibility should be a high priority while designing a bot, just as it is with online and mobile app development: keyboard navigation, zooming in, support for screen readers, and so on.
#6: Safe And Secured
Given that chatbots can now process payments and handle PHI, they must conform to cybersecurity best practices. As a result, HIPAA, PCI, and other rules apply.
What Are The Advantages Of Building An AI Chatbot Platform?
Earlier, chatbots used to be a charming gimmick with little real utility, but they have evolved into a vital tool in the corporate world. Developing and maintaining a chatbot involves, of course, a significant amount of time and money. However, there are numerous compelling reasons to use a chatbot platform for any type of business:
#1: You Can Gain Beyond Imagination Sales
You may dramatically boost your chances of closing a transaction if you can get the proper information and offers to your potential clients at the right moment. You can do this with the help of the best chatbot platform as it gives the best chatbot services, which can help your business to grow more than before.
A chatbot, for example, can offer proactive assistance on your website and accompany the user while he navigates the website or online store. It can also offer advice and assistance to the user, such as assisting in the selection of a product or pointing out appropriate offers.
#2: Variety Of All Possible Actions
Chatbots have a wide range of uses and are not restricted to a single sector or use case. The following are some examples of frequent use cases:
- Customer service: answering frequently asked questions (faqs) and providing assistance in the event of a problem
- Marketing: increased contact, lead generation, product consulting, data collection
- Sales: lead qualification and follow-up throughout the sales funnel
- IT helpdesk: internal and external service desk applications are supported
- Human Resource: assistance with employee growth or onboarding
#3: Wide Variety Of Industries
Chatbots are utilized in a wide number of businesses, in addition to the large range of possible applications. However, it has seen getting used to multiple industries such as; finance, education, real estate, tourism, eCommerce, SaaS, and a lot more.
#4: Immediate Feedback
It’s likely that you have had your own experience with it. You send an email to customer support or wait in line for an eternity on the phone hotline. Unnecessary wait times can be avoided using a chatbot because they offer instant feedback.
Users get instant answers to their questions. It is rarely essential to speak with a human employee when asking simple queries regarding the company’s offerings or the progress of a purchase. Without having to wait for feedback, the consumer has fixed his or her problem in a matter of minutes. This not only frees up your customer service staff but also improves client happiness.
[Top 3] Best Chatbot Platform Types:
A chatbot platform is nothing but a chatbot high-tech that mimics human behavior. However, the level of humanity in a chatbot is determined by the app’s technological complexity. Let’s take a closer look at the Chabot types:
#1: Support Chatbots
Support chatbots are created to learn a certain domain, such as business information. These chatbots must have personality, multi-turn functionality, and contextual awareness. They should be able to guide customers through any significant business processes and respond to a wide range of FAQ questions. You will need to have a short-tail and long-tail combo solution while creating this chatbot type.
#2: Smart AI Bots
A server-side processing component allows clever AI bots to leverage massive computational capacity in order to interpret and reply to inquiries. Chatbots that use machine learning can understand how people ask questions and issue commands, and they can learn and improve over time. Elements of machine learning and artificial intelligence are necessary to process complex requests and handle dynamic results.
#3: Contextual Chatbots
This is the most advanced sort of chatbot out of the three. Alexa, Google Assistant, and Siri are instances of contextual chatbots. They employ machine learning and artificial intelligence (AI) to remember discussions with specific users and learn over time. They are wise enough to learn from previous experiences, such as what people are asking for, how they are asking for it, and so on.
To learn more: all chatbot types
How To Build A Chatbot?
Let’s walk through each phase of the chatbot development process of the chatbot development platforms so you can end up with a lucrative, purpose-driven chat bot. Here’s how we came up with the idea for an AI chatbot:
Step #01: Figure Out Which Chatbot Type Your Business Need
What is your motivation for creating a chatbot? What are you assisting your customers or prospects in achieving? The answers to these questions will help you decide which chatbot type to use. Keep in mind that it can be a rule-based chatbot with predefined responses or a sophisticated AI-enabled bot that learns from human input.
The two most prevalent uses today are
Support — imagine a FAQ bot that can answer any query; and sales — think data collecting, consultation, and human handoff.
Step #02: Select The Best Channel
You will need to keep an eye on your prospects and make the chatbot available on the platform they prefer. Is it going to be a website-based bot, a standalone mobile app, or a Facebook Messenger bot? It’s entirely up to your clients and prospects.
Step #03: Choose Your Technology Stack
One of the biggest advantages of opting for open source chatbot platforms is that you get a chance to choose from a wide variety of technology stacks. When choosing a framework, consider the developers’ talents as well as the availability of open-source and third-party NLP (natural language processing) packages like Botsify. Simply make sure that the library or SDK you select is compatible with your current software systems.
Step #04: Create Conversation
After you have decided on a tech stack, you can start building the chatbot’s conversation flow. If you use one of the DIY platforms, it’s almost as simple as dragging and dropping reply options.
How To Build A Chatbot With Botsify?
Botsify provides an easy-to-use chatbot builder with ready-to-use templates for creating bots for websites, Messenger, and even Slack. Botsify allows you to effortlessly transition a chat from a bot to a human agent. Here is how you can build a chatbot with Botsify:
Step #01: Sign Up For Botsify
Just like any other open source chatbot platforms you have to sign up here too. Just add the required details and this is the start of your free trial.
Step #02: Create A Story or Start From Scratch
We have tons of pre-made templates to start from, however, you can start off with “create a story” too from the left toolbar.
Step #03: Save And Test Your Bot
After creating the story, save your conversation, and voila your very fast chatbot is ready!
NOTE: You can deploy your chatbot on a number of platforms with us, such as; Facebook, Instagram, WhatsApp, website, and more.
Best Chatbot Platform Use Cases:
Live chats and chatbots can be used for a variety of corporate purposes, such as customer service, expedited payment, shopping assistants, and even healthcare assistants. As automation progresses, many marketers feel that such chat solutions are here to stay. Best chatbot platform use cases are as follows:
1. FAQ Assistants:
Chatbots, which are usually written, can act as live FAQs and answer more than 80% of support questions. It means that the client can ask inquiries and get a response. However, incorporating FAQ section materials into a chat interface isn’t enough to construct such a chatbot. FAQ chatbots should be able to ask follow-up inquiries and, if necessary, connect the user with a live person.
2. Ecommerce Assistants:
Users of a website or mobile app can use a conversational interface to search for specific information such as blog entries, a certain website page, or a product. Customers can be directed to the most relevant product using the navigation chatbot. To begin, the user informs the chatbot of the product they are looking for. The navigation bot then displays all of the products that match the user’s request and provides connections to those products.
The backend of the chatbot is integrated with the catalog and service-side API to do this. Nonetheless, such chatbots are more than just navigation menus. Shopping assistants can also send Christmas wishes or information about a current sale, as well as change messages and themes.
3. Healthcare Assistants:
Clinics and hospitals can save a lot of money by using chatbots. Chatbots in the healthcare business can serve as virtual receptionists, nurses, interns, and even help with patient progress reports, medicine interactions, and post-operative rehabilitation.
4. Lead Generation And Retention Bots:
Chatbots can also be used as part of a content marketing plan to increase the number of leads generated through social media and websites. A retention chatbot, like Botsify, might also reactivate your previous leads by sending them sales notifications or pertinent updates. It keeps subscribers up to date on stories that are relevant to them. Users must first subscribe to sections, authors, and themes on the website, after which the chat bot will deliver them news stories and other updates via Messenger.
Why Build A Chatbot?
The genuine importance of having a chatbot has been demonstrated by the latest pandemic. Even when front desks are backed up and few establishments are available for visitation, they are ready to assist consumers across all venues.
The most obvious benefit of using a chatbot for a business is that it allows them to make their services available to customers all over the world, at all times. The bot will guide site users through all of the steps of the purchasing process or assist them in answering their questions. Chatbots can handle thousands of consumers at the same time without slowing down, taking a break, or making an error. Furthermore, they continue to improve their intelligence in the process.
By studying user inputs, chatbots become smarter over time. You may use this information to improve your consumers’ online and mobile experiences, for example, by bringing the information and items they want closer to them.
Then you can use a chatbot to automate your internal processes. After deploying a contract processing bot, JP Morgan was able to reduce 360,000 hours spent by lawyers evaluating loan contracts to mere seconds.
Frequently Asked Questions (FAQs) For Best Chatbot Platform:
The following are the topmost search frequently asked questions on chatbot platform:
Q1: What is the best free chatbot platform?
Ans: None of the platforms are free but Botsify offers 14 days free trial to help you understand the chatbot platform with ease.
Q2: How many chatbot platforms are there?
Ans: There are more than 1,350 chatbots and virtual agents in use around the world.
Q3: What is the best chatbot platform?
Ans: The best chatbot platform is the one that understands your business type and offers you chatbot solutions accordingly.
Q4: What are chatbot platforms?
Ans: A chatbot platform is a tool that allows marketers to build and maintain chatbots for different messengers, such as Facebook Messenger, WhatsApp, and Telegram.
Chatbot platform offers chatbots that come in a variety of levels of complexity, applications, and industries. Despite this, with such a wide range of options, you are sure to find one that best suits your business needs. To do so, you must first answer the following questions:
- What is the chatbot’s purpose?
- Will you use it in a messenger, on a website, or in an app?
- How difficult should it be?
- How many features does it need to have?
- Do you need to connect it to third-party services like analytics or a payment processor?