As per reports, by 2023, businesses will start saving 2.5 billion hours with the use of the WhatsApp Chatbot. (AiSensy)
When people claim that a Chatbot is a program that communicates with users using pre-filled messages, it’s easy to grasp. Texts or even voices could be used for this communication. A WhatsApp Chatbot, on the other hand, is defined by its application. On your WhatsApp Business Account, a WhatsApp Chatbot allows you to automate your sales and customer service.
Before starting with how to build a chatbot on WhatsApp, figure out do you really need a WhatsApp chatbot?
Are You In Need Of WhatsApp Chatbot?
Are you a company looking to join WhatsApp? If so, why do you think that is? Certainly, since one of you:
Desire to use WhatsApp Business to grow your business or Would you like to bring your customer service to WhatsApp?
If you want to grow your business on WhatsApp, you’ll need to replicate the experience you have on your website or store. You’ll be recommending all of the products, displaying categories, sending reminders, and speaking with your consumers on a regular basis.
- How are you going to be able to accomplish it 24/7?
- How many live chat sales/support people can you engage to manage even 1000 customer interactions each day?
As a result, WhatsApp Automation is required. It is not only more efficient and speedier, but it also saves you money. An intelligent WhatsApp chatbot and a WhatsApp automation:
- Will support your users even while they are not functioning
- It saves money by eliminating the need for many agents
- Unlike humans, it can handle numerous discussions at once
- It is both quick and effective
What Is A WhatsApp Chatbot?
A WhatsApp chatbot is a computer-assisted conversation buddy. It allows a person to have a conversation with a computer. On WhatsApp, you usually have a conversation with another person (for example, one of your friends), but with chatbots, you are conversing with a machine rather than a person.
Why Use WhatsApp Bot?
WhatsApp is one of the most popular messaging programs on the planet, with over 2 billion users worldwide. It may be found in more than 180 countries and 60 languages. Furthermore, 1.6 billion people use WhatsApp on a monthly basis. As a result, 65 billion WhatsApp messages are transmitted each day.
So, in a nutshell, you should use WhatsApp because your clients are already there, waiting for you to send them a message. Aside from that, because WhatsApp is utilized by so many people all over the world, you can contact any possible client using it.
Here are the ten most important reasons to have a WhatsApp bot for your business:
- Customer service time and money can be saved
- Increase your sales
- Increase the number of leads
- Instead of days, respond in seconds
- Available throughout the clock, at any location
- Send customers personalized messages in real-time
- Messenger apps (such as WhatsApp) are becoming increasingly popular
- People are receptive to the use of chatbots
- Internally, your organization can use chatbots
- Make a statement in the crowd (aka, not many businesses use chatbots yet)
WhatsApp Bot Use Cases:
You must use a WhatsApp Message Template if you wish to send a message to a user outside of the 24-hour window. However, you can only send a message in very precise circumstances; otherwise, WhatsApp would not allow it. There are a total of 11 circumstances, have a look at them:
1. Account Update:
This category can be used to notify users when their accounts are updated or modified. Customers, for example, can be notified when they have successfully opened an account on your website.
2. Issue Resolution:
You can reply to user inquiries or complaints about your business using the Issue Resolution category. For example, if your website or service is currently unavailable, you can advise users that you are trying to resolve the problem.
3. Personal Finance Update:
You can utilize the Personal Finance Update to send consumers personal finance-related messages. This is particularly beneficial to insurance companies and financial institutions.
4. Shipping Update:
You can utilize the Shipping Update to keep clients informed about the status of their orders. “You will receive your stuff within 24 hours,” for example, might be sent.
5. Transportation Update:
This template is for delivering consumers transportation information or updates. You could, for example, send a message when a flight is delayed (just like KLM did!)
6. Alert update:
Customers should be notified of crucial updates or news. This category is for general user announcements. For example, if a consumer orders a product from your webshop, you can give him an update.
When your business isn’t online or available to answer right away, you can use this category to send auto-replies to customers. To be honest, most businesses with WhatsApp chatbots don’t use this feature because a chatbot is available 24 hours a day, seven days a week, and can answer at any time.
8. Payment Update:
The Payment Update is used to provide payment-related messages to consumers. When a payment is successfully received, for example, you can send a message.
9. Reservation Update:
This one looks a lot like the Appointment Update. You may send confirmations, reminders, and other updates to users about their bookings using the Reservation Update.
10. Ticket Update:
This can be used to give customers ticketing information or updates. It’s especially handy if you solved a ticket after the 24-hour period had passed.
How To Build A Chatbot On WhatsApp In 2022?
Step #01: Choose The Right Platform
The first step is to decide which chatbot platform you want to employ to create your WhatsApp chatbot. The most popular strategy used by chatbot builders who provide WhatsApp chatbots. It frequently entails additional expenses, but you must pay for both the chatbot platform and the WhatsApp business supplier. Choose the right chat bot platform that offers the right chatbot on WhatsApp for your business.
Step #02: Get Approval Of WhatsApp Business API
After you have decided on a chatbot builder, you will need to apply for WhatsApp Business API approval. You can’t have a chatbot on WhatsApp unless you have been approved for the Business API. The reason you need to choose your chatbot platform first is that the WhatsApp Business API application varies per platform. WhatsApp requires between 5 and 15 working days to process your application once you have applied for the WhatsApp Business API.
Step #03: Sign In For Botsify
Log in to Botsify’s dashboard to begin developing the bot after signing up for Botsify and submitting payment details. Botsify offers you the easiest onboarding.
Step #04: Create A Story
The next is to create a story, for that go to Chatbot AI from the left toolbar and select “create a story”. Create your desired story, add media blocks, and save the story.
Step #05: Test Your WhatsApp Bot
So now that you have saved the story it is time to test your bot. Click on “test your bot” at the right bottom, and test your no-code Chatbot.
Step #06: Connect With WhatsApp And Fill The Form
Go to settings and connect your bot with WhatsApp, afterward fill out the requested form and proceed. And that’s it you have your WhatsApp bot installed and ready to be used.
Send Broadcast Messages Via WhatsApp Chatbot With Botsify:
Chatbot on WhatsApp with Botsify gives you the advantage of sending broadcasts within the dashboard. Broadcasts can be used to convey basic text messages, messages with options, and even path navigation. We even provide you the option to plan your broadcasts and tailor them to specific user groups. You will need to utilize a template message to send messages outside of the 24-hour window on WhatsApp. Learn how can you do it:
How To Send A WhatsApp Broadcast?
Once the media blocks have been approved by Facebook, all approved WhatsApp media blocks will be listed in the “Whatsapp Media Blocks”. Then go to whatsapp broadcast;
Step 01: Select Users
You can select users in 3 possible ways; all subscribed users, upload users, or you can send user segment
Step 02: Check Out Broadcast Charges
Before sending the broadcast, check out the charges according to your country.
For reference: charges wrt country
NOTE: Botsify charges 10% of the total broadcast charges
Step 03: Send Broadcast
After filling out all the important details, make sure to double-check everything. And that’s it your broadcast is ready to be sent!
How To Create A WhatsApp Media Block?
To send broadcasts, you must have your media blocks ready. However, for creating the WhatsApp media blocks follow the steps below;
Step 01: Go to Publish
From the left sidebar, click publish and go to the WhatsApp icon.
Step 02: Create WhatsApp Media Block
Once you have clicked on the WhatsApp logo a popped-up sidebar will open, showing the option for WhatsApp media block, click that.
Click on “create WhatsApp Media Blocks” to create your first media block.
WhatsApp media blocks are of 4 types, which are as follows:
Textual media: It is the words you write in the form of content that portray the product’s identity except for its visual image
NOTE: if you send audio as a media block it will fall under textual media.
Image media: the visual representation of the media block can be sent via media block. However, it supports jpeg, jpg, and png
Video media: it is also the visual representation of the content that has been sent to the client. However, this media type supports mp4 and 3gp
File media: with this media you can send all documents, this media type supports pdf format only
Step 03: Name The Media Block
After creating your media block, name your media block to the name field provided, then save it.
NOTE: the name of the media block must be unique
Frequently Asked Question (FAQs) On Chatbot WhatsApp:
The following are the top questions asked by users of the WhatsApp chatbot:
Q1: How do you add a chatbot on WhatsApp?
Ans: Adding a chatbot on WhatsApp is not as hard as it seems, just sign up for us and let us handle the hassle
Q2: Is WhatsApp chatbot free?
Ans: No, the WhatsApp chatbot pricing is $250/month and $200/year
Q3: How do I choose chatbot on WhatsApp?
Ans: Choosing chatbot on WhatsApp can be a bit tricky but look if it supports your business then you must opt for it.
Q4: Can we create chatbot for WhatsApp?
Ans: Creating a WhatsApp bot does not have to be a one-person project. To make a WhatsApp bot, you can utilize a chatbot platform like Botsify. When you use these best practices, you not only save time and improve your clients’ experience, but you also form a link with them that can lead to long-term loyalty.