The General Data Protection Regulation (GDPR) is a new European privacy law due to become enforceable on May 25, 2018. The GDPR applies to all organizations established in the EU and to organizations, whether or not established in the EU, that process the personal data of EU data subjects in connection with either the offering of goods or services to data subjects in the EU or the monitoring of behavior that takes place within the EU. Personal data is any information relating to an identified or identifiable natural person.
We use following services which are all GDPR Compliant.
We use Bot Users information to send them messages and display Users on Botsify’s Live Chat feature. For Botsify User we use this information to send email alerts and marketing materials and user can also unsubscribe to these emails. We also send emails when your user request human help through the chatbot. We do not store any sort of credit card information and we use Stripe for the payroll which is GDPR Complaint platform.
We allow user to deactivate there account, incase if they want to reactivate it later. But if they want to completely remove information they can contact us via email at ([email protected]) and will completely delete the user info from our systems. We do not directly remove the user’s information because we have seen instances where users had mistakenly deleted their information and their information becomes unrecoverable.
We maintain the server logs received from facebook, for debugging issues and improve the performance for Chatbots. We also store the IP Address of the Website on which the website Chatbot is attached to, against a particular bot user, so we can check whether the user is online or not and we can show it on Live Chat Feature.