the ultimate guide

The Ultimate Chatbot Guide For Businesses (2020)

Chatbots are certainly taking over the market and providing numerous strategies to grow businesses. However, the ultimate chatbot guide will help you understand the chatbot better. This chatbot guide will cluster around the following points:

  1. Introduction To Chatbots
    Examples of Chatbots
  2. How Chatbots Create A Difference?
  3. What Are The Pros Of Chatbots?
    Instant Service
    Cost-effective
    Dominance over other application
    Multipurpose platform
    More human-like
    Helps to generate more website’s traffic
    It improves customer service
    It helps in lead generation
    What Are The Cons Of Chatbots?
  4. Advanced chatbots are expensive
    Limited responses
    Chatbots fails
  5. Like How Chatbots help businesses
  6. How To Build Chatbots?
  7. To Grow Business How To Meet People?
  8. How Chatbot Helps Businesses Improve Customer Service?
  9. Where Can I Connect My Chatbots To Grow Business?
  10. In a nutshell

1. Introduction To Chatbots:

Chatbots are nothing but a software application that is used to conduct the online chats with the user. Building a chatbot might seem difficult but it is not. Once you are aware of the basics of a chatbot it is as easy as cutting a cake. However, chatbots are the most aspiring and most promising platform when it comes to interacting users/customers.

Most importantly, chatbots understand the needs or wants of the customer and certainly, it makes it even better and more reliable. 

Examples of Chatbots:

Fortunately, chatbots can be used everywhere. There is no restriction or boundaries that chatbots can only be used on certain premises. As the chatbots need AI and programming language to compute so it is vivid that the horizon of chatbots is large. The following are a few of the top examples of Chatbots:

  • Weather bot: it tells about the weather conditions, for instance, humidity, wind, pressure, precipitation, UV index, and more.
  • Personal finance bot: it keeps the track of your money also; it helps the user to use money in a productive way.
  • Grocery bot: one of the finest bot types, as it helps to maintain the grocery and household stuff.
  • Food bot: the most emerging one these days is the food bot, which gives the user, update of their products. Moreover, it tells about the new arrivals too.
  • Scheduling bot: it is a type of chatbot that is mainly used for meetings and events. In addition, it notifies the user about the meetings too.

2. How Chatbots Create A Difference?

Without a doubt, chatbots have created hype, especially in the past few years. Certainly, it creates a lot of difference in the market. Also, using a chatbot for business is a very smart move. With its effective and easy use, users are approaching chatbot rather than any other platform to communicate. 

Do you feel the same?

However, you must be thinking that it’s a simple messaging app, what’s so big in this? How come it creates a lot of difference? Also, how is this impactful? No doubt, your questions are genuine and obvious. This chatbot guide (2020) has all the answers to all your doubts.

It is observed these days that messaging apps are taking over other social networks platforms. It means that people prefer messaging apps more. Also, an entrepreneur in residence at the network says that;

“People are now spending more time in messaging apps than in social media and that is a huge turning point. Messaging apps are the platforms of the future and bots will be how their users access all sorts of services”

Agree with him?

However, it is a business rule that if you wish to generate a business you do it where the people are. Whether it is a large scale or a smaller one. 

Without undeviating, the chatbots do create the difference in a way that they are instant and easy to use. Moreover, we are living in a modern era, where time is money and each one of us is running out of time. In this case, when a handy and equally helpful platform is available, why would no one use it?

Ask yourself, will you go for fussy customer services or to the chatbots where you are served instantly? Chatbots are certainly on a way to change the era!

3. What Are The Pros Of Chatbot:

the ultimate guide

Repeatedly said that chatbots are taking over other platforms and it creates a difference, and it certainly does. Heading to the building up of chatbots, don’t you think you should know the benefits too? 

Is it a YES? Great, then proceed with the ultimate guide about the chatbots!

It is quick-witted to have the knowledge of the benefits and advantages of the platform you are using. So to ease you, here are a few of the benefits that will surely help you to adore chatbots more.

Instant Service:

One of the best pros of chatbots is its instant service. The chatbot for business works the best with this pro because people nowadays do not wait. The people want instant answers to their questions or queries. However, in this area chatbot gains the most trust as it responds instantly.

Cost-Effective:

Firstly, it is important to know that chatbots are cost-effective. It can save a lot more than your analysis, only if you work smartly. To enlarge the horizon of your business just upgrade a level to chatbots as there are already many platforms through which you can enlarge your scale. The association with low-cost is vivid that you just have a chatbot system.

Dominance Over Other Applications:

The ultimate chatbot guide shows you how the chatbot is better than any other application or platform. The aforementioned are a few of the top pros of chatbots and due to which people approach chatbots more for their queries than any other platform such as emails, SMS, or calls.

Multipurpose Platform:

The chatbot for business can be used for many purposes. For instance, customer support, order delivery, order placement, feedback, and more. You just cannot ring around a particular purpose but can use one platform for numerous reasons.

More Human-Like:

Chatbot these are more human-like, you would be perplexed to figure out whether you are talking to a bot or human. However, to grow the business trust of clients is very important. Companies these days are striving to gain customers’ trust to grow their business.

Helps To Generate More Website’s Traffic:

Certainly, each one of us needs to generate the maximum of the website’s traffic; surely you would want it too. Isn’t it? Then go for chatbots. How does it help to generate more traffic? The ultimate chatbot guide will help you understand this.  

Whenever you visit a site, you must see a chatbot’s window popping up. And there are many of the questions as a template that can be asked. In addition, in some cases, you might reach out to the questions. This is how traffic is generated.

Moreover, the user instantly connects to the bot to save time. Here is how traffic is generated. Also, it is seen that the average conversation rates are less than 1%, which is too low. And with chatbots, it is fairly very high. 

It Improves Customer Service:

The shoppers are very keen when it comes to shopping. The shopping, which can be of any kind, for instance, clothing, grocery, cosmetics, household items, and a lot more. Furthermore, the online survey says that 83% of shoppers need assistance while shopping. So here comes the chatbot handy because each one of us would not want to have the fussy or long customer service calls. Rather switch to chatbots, which certainly improve the customer services and entertain the user exactly the way it wants.

In addition, one substantial point of a chatbot is 24/7 availability which makes the chatbots more productive.

It Helps In Lead Generation:

The chatbots are the best way to lead generation. How? It asks the necessary and mandatory questions which help to lead generation. Also, the chatbot makes sure that the conversation is going to the right flow and so, which results in higher conversion rates. The chatbots for business work exactly how the companies aim to.

4. What Are The Cons Of Chatbots?

Whether it is a chatbot or any other platform, everything has a flaw or con. However, some of the platforms possess a few cons, whereas, some more. But fortunately, the chatbots have a few of the flaws which you will come across within the ultimate guide you are in.

Advanced Chatbots Are Expensive:

The advanced chatbots such as AI bots are very much expensive. However, it is one of the biggest flaws of chatbots for business. Why? Because on one-hand it is cost-effective and on the other hand the advanced chatbots are expensive.

Limited Responses:

The chatbot guide 2020 does not veil anything. It is true that chatbots do have limited responses. For instance, if at some point the user asks a question which is not in bot’s system. It will fail to respond. Here is how a chatbot fails.

Chatbot Fails:

As said before that chatbots do have limited responses. It gets frustrated at times when the user’s question perplexes the bot.

5. Like How Chatbots Help Businesses?

There was a time when business analysis claims that “chatbots are our future”, THIS IS THE TIME! The chatbots have certainly made it to the markets and are helping the businesses too. But, how? Here is the ultimate chatbot guide, where you will know-how!

Source: Infoxen

Following are a few of the best things that a chatbot does, to help the business:

  • It is Professional and bug-free.
  • It is cost-effective and cuts down the operational cost
  • For marketing and sales, it is the best platform
  • The chatbots impact businesses through massive improvement in sales and customer services
  • It helps in branding
  • Chatbots boost customer expectations
  • Chatbots showcase new products and services

In addition, the well-known Botsify is a great example of chatbot helping the business to grow.

6. To Grow Business, How To Build Chatbot?

the ultimate guide

The title “how to build chatbots?” might seem very dreadful but certainly, it’s the opposite. Building the chatbots is not that complicated as it sounds. You just need to create an artificial intelligence system that can power the chat with maximum outcomes. If there is a difficulty in creating an artificial intelligence system. Do not worry! There is always a certain way just like the chatbot guide 2020, here.

You can then go for the system that is based upon strict rules, but the flaw is it can only function which is installed in it. It will not be able to understand the human language. However, magic can be created in any way!

Following are a few of the platforms through on which you can start your resource of chatbots:

  • Facebook Messenger
  • Slack
  • Discord
  • Telegram
  • Kik

7. How To Meet People To Grow Business?

The audience is certainly one of the most important and significant parts to grow business larger or at least, at the desired scale. With a doubt, chatbots have been in the markets for so long but, due to the recent advancement in AI chatbots are all over. In addition, it helps to grow the business at a faster and better pace.

Currently, the Chatbots Facebook group is the largest platform to connect with the people who are interested in chatbots. The advantage of the group is that the members of the Chatbots group are investors, who will certainly invest if you show up. Also, many of the members are employees at Facebook, Instagram, Fitbit, Nike, and Ycombinator companies. This is also an advantage that will help to grow the business.

8. How Chatbot Helps Businesses Improve Customer Service?

As said, we are living in an era where “time is money”. Each one of us wants to save time and here come “chatbots” as a savior. The chatbots do not only save time but money too. Are you wondering how?

For instance, you have a big customer service support of about 10 to 12 crew. You certainly would have to pay each one of them but, if you have a chatbot, your only cost would be on AI and on its advancement. Isn’t it a cheap deal?

the ultimate guide

Also, there are a few of the ways through which chatbots helps customer service support:

  • It responds quicker than any other communication platform
  • It helps in creating engagement
  • They are cost-effective
  • It can handle any customer
  • It allows brands to offer 24/7 customer support service
  • Chatbots reduces human error

9. Where Can I Connect My Chatbots To Grow Business?

This is true that chatbots are one of the finest platforms through which the business can grow. Even though there are plenty of platforms through which you can grow the business, chatbots are the best in all. The social media platforms are the foremost best choice to connect the chatbots, and building a chatbot there is a smart move to grow the business.

10. In A Nutshell:

However, the guide of a chatbot for business is an ultimate fruit full idea. The reason is, chatbots are a streamline of a connection between the customer and products. Moreover, it enhances customer services in many ways. 

In order to gain in the business, it is ideally smart to gain through a chatbot!

Book A Demo

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top