Jayanti

Jayanti is a SaaS content writer at Knowmax, an AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. She fuses her research and writing skills to bring products to life. She is passionate about reading fiction, writing poetry, and learning Japanese, and believes in creating holistic life experiences to keep her creative juices flowing.

Why Do AI Chatbots Work Better Than Chatbots For Customer Experience?

By Jayanti

Have you mistakenly assumed that chatbots and conversational AI chatbots are the same? Don’t worry; you’re not the only one who feels this way. When …

Why Do AI Chatbots Work Better Than Chatbots For Customer Experience? Read More »

Jayanti

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