customer-service-vs-customer-experience
Chatbot Conversational AI Customer Service Marketing & Advertising

Customer Service Vs. Customer Experience – Why And How To Differentiate The Two

There are companies that often confuse customer experience and customer service. Do you know the difference?-Let’s find out the real difference between the two concepts.Customer service concentrates on communication and problem-solving so customers get the best out of your service. Customer experience looks at the overall result that you leave customers in every stage of the customer journey.


chatbot
Chatbot Marketing & Advertising Social Media

How a Chatbot on Facebook Can Boost Your B2B Content Marketing Efforts

Modern technologies are increasingly helping businesses to gain maximum benefits with a minimum effort. The work of human resources managers is easily optimized using the HR software, and social networking chatbots help to interact with customers in the most efficient ways.

Customer Churn WhatsApp chatbot

The Best WhatsApp Chatbot Strategy to Improve Customer Churn Rate

Are you looking forward to a strategy to improve your customer churn rate?Let me tell you one thing nobody had a perfect strategy to control their churn rate so you are not alone. Almost all online business owners are looking forward to new strategies to develop their customer churn. learn how a whatsapp chatbot can improve your churn rate.