How India Go Solar saves 20 hours of customer support daily!

Areeba Khan

6 years ago

India Go Solar is India’s 1st solar E-commerce marketplace. Their platform aims to increase awareness of solar energy and to facilitate buy & sell transactions on a Hi-tech E-commerce platform.

They get a number of customers queries every day on social media like any other E-commerce business would do and which is why they opted for an automated chatbot to cater to their Facebook Page with 9000+ Likes and 4800+ Chatbot Users.

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Products and Service Provided By India Go Solar

India’s 1st solar e-info commerce marketplace offering a wide range of exclusive solar products, projects & services online for both B2C and B2B customers.

These are the services they provide:

Solar Roof Top Kits
Solar Service & Repair
Solar Asset Management
Solar Solution Investment
Solar Efficiency Management
Solar Project Financing
Solar Structure Fabricator
Energy Efficiency Services
Home Energy Automation Solutions
Solar rooftop financing
Solar Product Suppliers
Quick and Easy Finance

And some of the products they currently offer:

Home Automation System
Solar Power Fence
Home Lighting System
Solar Roof Top Kits
Solar Water Heater
Petrol Pump Solutions
Cold Storage
Solar Batteries
Solar LED Lights

Purpose of Chatbot In India Go Solar

India Go Solar opted for our chatbot for both, their Website Live Chat and their Messenger of over 9k+ Likes on their Facebook Page. The purposes for which they required chatbots were to:

Inform customers about their current services, projects, and products
Provide their customer support agent’s help regarding any product or service
Cater to customer complaints and
For users who wish to enroll for affiliate programs and partnerships

Chatbot Flow

IGS has integrated a single Botsify Chatbot to both its Website and Facebook. So whenever a user visits either of them, they get to have the same experience with our chatbot. Take a look here;

The conversation flow is identical. However, for this demonstration, we will be showing you the website Live Chat.

→ When a user visits India Go Solar’s Website, a Live chat message window will pop up.

→ Once the user clicks the “Get Started” button, the chatbot asks them to mention their name, and email address and phone number first to begin the conversation.

*This way IGS generates Leads and adds users to its mailing list to keep them updated with the latest products, offers, and more!

→ The user has to provide the necessary information before getting start.

→ The chat window pops up after clicking ‘Start Conversation’, and a ‘Get Started’ button appears.

→ A welcome message emerges once the user pushes the button.

→ The text includes 3 options:

A. Start Solar Business
B. Call Aiva
C. For Solar Product

A. Start Solar Business

This option redirects the user to India Go Solar’s Affiliate Program form if a user wishes to inquire about partnership information with them.

B. Call Aiva

This option is for people looking for a customer support agent to talk to. Once a user clicks on the Call Aiva option, it can get in touch with their Call Centre Agent.

C. For Solar Product

When a user clicks on this option, a slideshow of their Solar Powered products appear.

Users can click on any of these products and it will redirect them to the relevant product on the website.

*This type of slideshow can be made using the ‘Media Blocks’ feature when creating a chatbot. It helps users see all the given options in a category to choose from.

Users can go back and forth using the arrows given under the ‘Click to Submit’ button if they want to check the options.

If the user wishes to apply for any of the given options, by clicking the ‘Click to Submit button’ the chatbot redirects them to the ‘Project Installation’ page on the website

Alternatively, if a user types in an instead of going with either of the 3 given options, the chatbot continues to answer to that user accordingly. Take a look here:

The chatbot picks up keywords and responds to users with a relevant answer and in case the user doesn’t get what they were looking for, the chatbot provides them with contact information of the human support agent’s help.