gowri ramkumar

Gowri Ramkumar is the Customer Relationship Manager at Document360, a SaaS knowledge base and hosts of Document360 Knowledge base Ninjas Podcast. She has more than fifteen years of experience in the Technology Industry. Her thoughts on customer experience have featured on several authoritative business publications.

Will online KB platforms & Chatbots be the next-gen Customer Support?

By gowri ramkumar

Providing easy access to the right information and quickly solving the common issues faced by your customers is key to positive customer experiences. And whether …

Will online KB platforms & Chatbots be the next-gen Customer Support? Read More »

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gowri ramkumar

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