{"id":89,"date":"2020-02-26T20:04:21","date_gmt":"2020-02-26T20:04:21","guid":{"rendered":"https:\/\/dev.botsify.com\/blog\/?p=89"},"modified":"2025-03-10T08:41:38","modified_gmt":"2025-03-10T08:41:38","slug":"8-simple-and-effective-ways-to-improve-b2b-customer-feedback","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/","title":{"rendered":"Improve B2B Customer Feedback with 8 Simple Ways"},"content":{"rendered":"<p>If you ask any business where to begin when you decide to improve your customer feedback?. And not only the regular feedback but improve b2b <a href=\"https:\/\/frill.co\/blog\/posts\/top-10-customer-feedback-form-questions-for-saas-and-ecommerce\">customer feedback<\/a> as it certainly increases the customer service. Also, the most common answer you would find is customer service.<\/p>\n<p>It doesn&#8217;t necessarily mean that you need to hire more support staff or get the most expensive CRM tools, the experience your customer has with your company is all that matters.<\/p>\n<p>This means your customer service team along with the tools you use can be put to the best possible use to become excellent at customer feedback.<\/p>\n<p>And if you are wondering why I have put so much emphasis on improving <a href=\"https:\/\/frill.co\/blog\/posts\/top-10-customer-feedback-form-questions-for-saas-and-ecommerce\" rel=\"nofollow\">customer feedback<\/a> here are a few facts why you need to do so.<\/p>\n<p>So if you are interested, keep reading!<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#Facts_About_Customer_Feedback_you_Didnt_Know\" title=\"Facts About Customer Feedback you Didn\u2019t Know\">Facts About Customer Feedback you Didn\u2019t Know<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#1_Bad_Customer_Feedback_will_cost_you\" title=\"1. Bad Customer Feedback will cost you\">1. Bad Customer Feedback will cost you<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#2_One_Bad_Review_Dozens_waiting_inline\" title=\"2. One Bad Review = Dozens waiting inline\">2. One Bad Review = Dozens waiting inline<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#3_Never_Ignore_Customer_Feedback_on_Social_Media\" title=\"3. Never Ignore Customer Feedback on Social Media\">3. Never Ignore Customer Feedback on Social Media<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#4_Customers_Beat_Around_the_Bush\" title=\"4. Customers Beat Around the Bush\">4. Customers Beat Around the Bush<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#But_how_do_you_improve_your_b2b_customer_experience_and_get_a_maximum_of_%E2%80%9Cimprove_b2b_customer_feedback%E2%80%9D\" title=\"But how do you improve your b2b customer experience and get a maximum of &#8220;improve b2b customer feedback&#8221;?\">But how do you improve your b2b customer experience and get a maximum of &#8220;improve b2b customer feedback&#8221;?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#Tip_1_Speed_up_Your_Communication\" title=\"Tip #1: Speed up Your Communication\">Tip #1: Speed up Your Communication<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#Tip_2_Improve_Your_Support_on_Mobile\" title=\"Tip #2: Improve Your Support on Mobile\">Tip #2: Improve Your Support on Mobile<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#Tip_3_Self-service_is_Customer_Preference\" title=\"Tip #3: Self-service is Customer Preference\">Tip #3: Self-service is Customer Preference<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#Tip_4_Dont_Test_Customers_Patience\" title=\"Tip #4: Don\u2019t Test Customer\u2019s Patience\">Tip #4: Don\u2019t Test Customer\u2019s Patience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#Tip_5_Customers_Hate_Waiting\" title=\"Tip #5: Customers Hate Waiting\">Tip #5: Customers Hate Waiting<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#Tip_6_Retain_Your_Customers\" title=\"Tip #6: Retain Your Customers\">Tip #6: Retain Your Customers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#Tip_7_Give_Automation_a_Try\" title=\"Tip #7: Give Automation a Try\">Tip #7: Give Automation a Try<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/#Tip_8_How_to_Meet_Customer_Expectations\" title=\"Tip #8: How to Meet Customer Expectations\">Tip #8: How to Meet Customer Expectations<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 id=\"Facts-About-Customer-Feedback-you-Didnt-Know\"><span class=\"ez-toc-section\" id=\"Facts_About_Customer_Feedback_you_Didnt_Know\"><\/span>Facts About Customer Feedback you Didn\u2019t Know<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><\/h3>\n<h3><span class=\"ez-toc-section\" id=\"1_Bad_Customer_Feedback_will_cost_you\"><\/span>1. Bad Customer Feedback will cost you<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>According to research conducted on the impact of customer\u2019s experience on a company\u2019s success and found out that on average American businesses lose $62B to poor customer experience.<\/p>\n<figure style=\"width: 1999px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i.imgur.com\/4KU610T.png \" alt=\"Customer Feedback\" width=\"1999\" height=\"1084\" \/><figcaption class=\"wp-caption-text\">Customer Feedback<\/figcaption><\/figure>\n<p>Source: Vonage <a href=\"https:\/\/www.vonage.com\/business\/perspectives\/the-62-billion-customer-service-scared-away-infographic\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\"><strong><i>The $62 Billion Customer Service Scared Away.<\/i><\/strong><\/a> More importantly, what happens after a customer has a bad experience with a business and the results show a good 42% of customers will share their feedback on social media or other public domains.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_One_Bad_Review_Dozens_waiting_inline\"><\/span>2. One Bad Review = Dozens waiting inline<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>According to <a href=\"http:\/\/leeresources.com\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Lee Resource<\/a>, every time a customer gives negative feedback about a business, there is a high chance of approximately 26 other unhappy customers who have not reported yet. And when you improve b2b <a href=\"https:\/\/www.surveysensum.com\/customer-experience\/customer-feedback\/\">customer feedback<\/a> thoroughly it makes the review analysis better. This, in fact, is a positive outcome &#8211;<span style=\"color: #444444; font-family: georgia, serif;\">since customer churn is around 50% every five years, and they\u2019re simply leaving your business without you having to know it. <a href=\"https:\/\/www.zonkafeedback.com\/blog\/customer-feedback-tools\">Customer feedback software<\/a> helps businesses collect and analyze feedback efficiently, leading to better decision-making and improved customer retention.<br clear=\"all\" \/><\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Never_Ignore_Customer_Feedback_on_Social_Media\"><\/span>3. Never Ignore Customer Feedback on Social Media<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>According to Martinz Research, a study of more than 1200 complaints found on Twitter about various companies, only 29% of these customers got a response and the rest were left unattended.<\/p>\n<figure style=\"width: 500px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i.imgur.com\/NlQDrNM.jpg\" alt=\"Customer Feedback on Social Media\" width=\"500\" height=\"315\" \/><figcaption class=\"wp-caption-text\">Customer Feedback on Social Media<\/figcaption><\/figure>\n<p>Source: <i>Maritz Research and evolve24-Twitter Study<\/i><\/p>\n<p>On the other hand, the same study found out that about 83% of the customers who share their negative feedback on social media and got a response appreciated it.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Customers_Beat_Around_the_Bush\"><\/span>4. Customers Beat Around the Bush<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>One dissatisfied customer can affect many minds regarding your business. Imagine a customer who had a terrible experience with your brand and convinces 15 people by telling them about it.<\/p>\n<p>Yes! According to the <a href=\"https:\/\/www.customerservicemanager.com\/customer-service-facts\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">white house office of consumer affairs<\/a>, 1 dissatisfied customer shares the feedback with 9-15 people on average. And almost 13% of all customers share negative feedback with more than 20 people in person or on social media.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"But_how_do_you_improve_your_b2b_customer_experience_and_get_a_maximum_of_%E2%80%9Cimprove_b2b_customer_feedback%E2%80%9D\"><\/span>But how do you improve your b2b customer experience and get a maximum of &#8220;improve b2b customer feedback&#8221;?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Since working with b2b customers is a little different and much less upfront &#8211; they will not be sharing feedback on social media for you to respond if a business fails to meet the expectations and deliver as promised they will simply switch to your competitor. This is a much bigger problem, because, in a b2b market, you cannot afford to lose even a single client to your competition. So, to improve b2b customer feedback I have the right solution for you!<\/p>\n<p><strong>You may also like: <\/strong><a href=\"https:\/\/botsify.com\/blog\/improve-your-customer-support-by-30-with-these-10-tips\" target=\"_blank\" rel=\"dofollow noopener noreferrer\"><strong>How to improve your customer support by 30% instantly<\/strong><\/a><\/p>\n<p id=\"8-Tips-to-Improve-Customer-Feedback\"><strong>I have gathered 8 foolproof tips to help you improve your b2b customer feedback instantly!<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tip_1_Speed_up_Your_Communication\"><\/span>Tip #1: Speed up Your Communication<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/experiencematters.blog\/category\/temkin-group-research\/business-impact\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">According to Temkin Group<\/a> lack of speedy communication with a supplier is considered the number one pain point among B2B decision-makers, which equals twice as much as price.<\/p>\n<p>Often times we ignore the fact that resolving a customer\u2019s query then and there is not as important as catering to that request first-handly.<\/p>\n<p>In fact, your customers would appreciate a quick reply from your end acknowledging their query rather than you getting back to them after 3 days with the resolution. Which is absolutely fair, since you wouldn&#8217;t know what your customer had to face during that time you were fixing the bug or whatsoever the problem and on top of that, your customer had no idea that it&#8217;s been taken care of and could be looking for alternatives in the meantime.<\/p>\n<p>So if you want to improve b2b customer feedback this could be one the easiest ways, to begin with.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tip_2_Improve_Your_Support_on_Mobile\"><\/span>Tip #2: Improve Your Support on Mobile<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Since most of the customers are available on their mobile devices, it is very much likely that they would want to have an equally great experience on their mobile as you provide them on the web. As it is recommended to have as many channels to reach out as possible, which includes social media and other mobile applications.<\/p>\n<p>But if your business is hard to find through a mobile device (on the web or social networks) your customer might get frustrated every time they have to write you an email and follow up on the long and boring chains. As a matter of fact, <a href=\"http:\/\/wowlocalmarketing.co.uk\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">52% of your customers would leave your company due to a bad mobile experience<\/a>.<\/p>\n<p>You can avoid that from happening by creating an easy and mobile-friendly interface of your website and providing multiple social media channels for your customers to reach you. So to improve b2b customer feedback focus on mobile support. Other than a responsive site, you can use <a href=\"https:\/\/www.appmysite.com\/\" rel=\"nofollow\">no-code app builders like AppMySite<\/a> to create applications in minutes.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tip_3_Self-service_is_Customer_Preference\"><\/span>Tip #3: Self-service is Customer Preference<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Did you know? 50% of customers prefer solving your product\/service issues themselves and almost 70% would like your company to have a self-service application or guide.<\/p>\n<p>This not only helps take a lot of burden off your shoulder but also enable your customers to understand your product\/service a little better.<\/p>\n<p>Include self-service options for your customers to help them figure out answers to their questions faster &#8211; and you no longer have to worry about their response to it.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tip_4_Dont_Test_Customers_Patience\"><\/span>Tip #4: Don\u2019t Test Customer\u2019s Patience<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>When you fail to provide the customer with the experience they expected to have with your company, keep in mind the fact that there are many other suppliers ready to replace you. And eventually your goal for &#8220;improve b2b customer feedback&#8221; will decline.<\/p>\n<p><a href=\"http:\/\/www.slideshare.net\/ekolsky\/cx-for-executives\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">As per Esteban Kolsky<\/a>, 13% of customers are likely to tell about their bad experience with a company to at least 15 people. On top of that 67% of them said bad customer experience is the main reason for churn.<\/p>\n<p>So the last thing you want is to get your customers frustrated to the point where it leads to churn. Why because only 1 out of 26 dissatisfied customers complain to the company and the rest 25 customers simply move on.<\/p>\n<p>Invest your support team into providing better customer experience and you will see a visible improvement in your feedback since <a href=\"http:\/\/www.huffingtonpost.com\/vala-afshar\/50-important-customer-exp_b_8295772.html\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">67% of your customers are more likely to share a positive experience as compared to those with negative<\/a>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tip_5_Customers_Hate_Waiting\"><\/span>Tip #5: Customers Hate Waiting<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>There is no denying the fact that your b2b customers want a fast resolution from your end. Whether you are providing a product or service there is going to be an issue every now and then but what matters is your efforts and attempts to save that ship from sinking (or in simpler terms, customer churning).<\/p>\n<p>The most customer still finds calling as their preferred method but only if the response they receive is quick and up to the mark. According to <a href=\"https:\/\/www.vonage.com\/business\/perspectives\/the-62-billion-customer-service-scared-away-infographic\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">Vonage<\/a> customers get frustrated when they have to stay on hold for more than 11 minutes and hang up.<\/p>\n<figure style=\"width: 731px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i.imgur.com\/qGFMOUH.png\" alt=\"Customers Hate Waiting\" width=\"731\" height=\"614\" \/><figcaption class=\"wp-caption-text\">Customers Hate Waiting<\/figcaption><\/figure>\n<p><strong>Source: <\/strong>Vonage <i>The $62 Billion Customer Service Scared Away<\/i><\/p>\n<p>An easy and effective solution for this could be providing a better and faster way to connect with you and for that automated live chat is your best bet!<\/p>\n<p>You can opt for an AI-enabled chatbot to help provide a first-hand response to these customers and then connect them to your representatives if and when needed.<\/p>\n<p>You can also train your chatbot to provide resolution for basic troubleshooting as well as redirect to relevant pages.<\/p>\n<p><strong>If you want to learn <\/strong><a href=\"https:\/\/botsify.com\/blog\/heres-how-to-create-a-chatbot-for-your-b2b-website\" target=\"_blank\" rel=\"dofollow noopener noreferrer\"><strong>how to create a b2b website chatbot<\/strong><\/a><strong> read this in-depth guide.<\/strong><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tip_6_Retain_Your_Customers\"><\/span>Tip #6: Retain Your Customers<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/learn.callminer.com\/whitepapers\/callminerindex-us-consumers-switch-by-sector\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">According to CallMiner<\/a>, Companies in the US face more than $136 billion in revenue loss because customer switching resulted from avoidable reasons.<\/p>\n<p>It&#8217;s 2019, customers don\u2019t believe in forgiving and forgetting unless you deserve. <a href=\"https:\/\/edubirdie.com\/blog\/americans-say-customer-service-better-ever\" rel=\"nofollow\">One bad experience will result in switching to a different company!<\/a><\/p>\n<p>Not only this, 50% of American consumers claim to have discarded a purchase or subscription they had planned to make due to poor customer experience.<\/p>\n<p>Rather than focusing on getting new customers, you need to focus on your existing ones and how to retain them &#8211; and their feedback will improve itself.<\/p>\n<p class=\"title\">Also Read: <a href=\"https:\/\/www.jotform.com\/blog\/best-survey-tools\/\" rel=\"nofollow\">16 best survey tools worth checking out<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tip_7_Give_Automation_a_Try\"><\/span>Tip #7: Give Automation a Try<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"https:\/\/genbin.genesys.com\/media\/Genesys-CX-Report-FINAL_06112018.pdf\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">According to Genesys<\/a>, 10-15% of customers have said that they are willing to stay on hold for more than 5 minutes. In order to get each one of your customers to get a timely response, you can opt for automation tools that are readily available to help you respond to customers faster than ever before.<\/p>\n<p>Botsify itself is a b2b solution, dedicated to every b2b business of every industry in helping them optimize their customer support, fasten their resolution time, and reduce their customer churn as a result.<\/p>\n<p>Chatbots are being deployed to an array of industries now since the use cases and results are massive and the cost in exchange is comparatively low. Other than chatbots you can also find many other automation tools to help improve your overall customer experience.<a href=\"https:\/\/botsify.com\/blog\/10-best-lead-generation-tools-for-saas-startups\" target=\"_blank\" rel=\"dofollow noopener noreferrer\"><strong> Here are 10 excellent tools for b2b companies to try<\/strong><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tip_8_How_to_Meet_Customer_Expectations\"><\/span>Tip #8: How to Meet Customer Expectations<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Show your customers that you value them by meeting their expectations. How? Train your sales and support team to always cater to customer queries, despite having the answer to their questions or not.<\/p>\n<p>Customers love getting a quick response from companies rather than waiting for them to come back days later with a solution.<\/p>\n<p>One way to ensure that is by collecting your customer feedback.<\/p>\n<p>The <a href=\"https:\/\/ays-pro.com\/wordpress\/survey-maker\">WordPress Survey plugin<\/a> is here to help you to listen to your customers. Let your customers share their feedback with you in one of the easiest ways and learn about customer satisfaction levels. With the help of anonymous surveys, you will be 100% sure that your customers are sharing their honest feedback with you. It is designed to meet all the requirements that a good survey must have. It is known to be the Google Form alternative in WordPress, which is why the majority of WordPress users enjoy using this plugin. For getting the correct infographic results you must also conduct surveys. They are the best way for speaking with your audience.<\/p>\n<p>Also read: <a href=\"https:\/\/qualaroo.com\/blog\/online-survey-tools\/\">12 Best Online Survey Tools to Gather Feedback (2023)<\/a><\/p>\n<p>Survey Monkey, <a href=\"https:\/\/www.zonkafeedback.com\/\" rel=\"nofollow\">zonka feedback<\/a>, Feedier, Survicate, UseResponse, and many other tools can help you create customer service surveys and in exchange reward each one of your customers. This motivates them to share their valuable feedback with you so that you know where your brand really stands. Create simple and engaging feedback forms to collect your <a href=\"https:\/\/www.startquestion.com\/survey-examples\/customer-feedback\/\" rel=\"nofollow\">customer feedback<\/a> easily with these platforms.<\/p>\n<p>Or you can create your own <a href=\"https:\/\/botsify.com\/conversational-forms\" target=\"_blank\" rel=\"dofollow noopener noreferrer\">customized feedback collection forms<\/a> with Botsify to get an idea of their experience with your bot. And see your goal &#8220;improve b2b customer feedback&#8221; rising like never before.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Want to improve your b2b customer experience and encourage them to give their feedback? We have gathered 8 foolproof tips to help you improve your b2b customer feedback instantly!<\/p>\n","protected":false},"author":4,"featured_media":90,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,9],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Improve B2B Customer Feedback with 8 Simple Ways - Botsify<\/title>\n<meta name=\"description\" content=\"Don&#039;t take your customer feedbcak guranteed, try 8 simple ways to know their experience, because feedback helps to optimize your products and services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/botsify.com\/blog\/8-simple-and-effective-ways-to-improve-b2b-customer-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improve B2B Customer Feedback with 8 Simple Ways - 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