{"id":85,"date":"2020-02-26T20:02:48","date_gmt":"2020-02-26T20:02:48","guid":{"rendered":"https:\/\/dev.botsify.com\/blog\/?p=85"},"modified":"2024-12-31T11:10:00","modified_gmt":"2024-12-31T11:10:00","slug":"how-india-go-solar-saves-20-hours-of-customer-support-daily","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/how-india-go-solar-saves-20-hours-of-customer-support-daily\/","title":{"rendered":"How India Go Solar saves 20 hours of customer support daily!"},"content":{"rendered":"<p>India Go Solar is India&#8217;s 1st solar E-commerce marketplace. Their platform aims to increase awareness of solar energy and to facilitate buy &amp; sell transactions on a Hi-tech E-commerce platform.<\/p>\n<p>They get a number of customers queries every day on social media like any other E-commerce business would do and which is why they opted for an automated chatbot to cater to their Facebook Page with <strong>9000+ Likes<\/strong> and <strong>4800+ Chatbot Users<\/strong>.<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/4418wjC.png\" alt=\"chatbot users details\" width=\"718\" height=\"602\" \/><\/a><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/how-india-go-solar-saves-20-hours-of-customer-support-daily\/#Products_and_Service_Provided_By_India_Go_Solar\" title=\"Products and Service Provided By India Go Solar\">Products and Service Provided By India Go Solar<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/how-india-go-solar-saves-20-hours-of-customer-support-daily\/#Purpose_of_Chatbot_In_India_Go_Solar\" title=\"Purpose of Chatbot In India Go Solar\">Purpose of Chatbot In India Go Solar<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/how-india-go-solar-saves-20-hours-of-customer-support-daily\/#Chatbot_Flow\" title=\"Chatbot Flow\">Chatbot Flow<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/how-india-go-solar-saves-20-hours-of-customer-support-daily\/#A_Start_Solar_Business\" title=\"A. Start Solar Business\">A. Start Solar Business<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/how-india-go-solar-saves-20-hours-of-customer-support-daily\/#B_Call_Aiva\" title=\"B. Call Aiva\">B. Call Aiva<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/how-india-go-solar-saves-20-hours-of-customer-support-daily\/#C_For_Solar_Product\" title=\"C. For Solar Product\">C. For Solar Product<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/how-india-go-solar-saves-20-hours-of-customer-support-daily\/#As_for_the_Numbers\" title=\"As for the Numbers:\">As for the Numbers:<\/a><\/li><\/ul><\/nav><\/div>\n<h2 id=\"Products-and-Service\"><span class=\"ez-toc-section\" id=\"Products_and_Service_Provided_By_India_Go_Solar\"><\/span>Products and Service Provided By I<span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;india go solar&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:515,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16711680},&quot;12&quot;:0}\">ndia Go Solar<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>India&#8217;s 1st solar e-info commerce marketplace offering a wide range of exclusive solar products, projects &amp; services online for both B2C and B2B customers.<\/p>\n<p>These are the services they provide:<\/p>\n<ul>\n<li>Solar Roof Top Kits<\/li>\n<li>Solar Service &amp; Repair<\/li>\n<li>Solar Asset Management<\/li>\n<li>Solar Solution Investment<\/li>\n<li>Solar Efficiency Management<\/li>\n<li>Solar Project Financing<\/li>\n<li>Solar Structure Fabricator<\/li>\n<li>Energy Efficiency Services<\/li>\n<li>Home Energy Automation Solutions<\/li>\n<li>Solar rooftop financing<\/li>\n<li>Solar Product Suppliers<\/li>\n<li>Quick and Easy Finance<\/li>\n<\/ul>\n<p>And some of the products they currently offer:<\/p>\n<ul>\n<li>Home Automation System<\/li>\n<li>Solar Power Fence<\/li>\n<li>Home Lighting System<\/li>\n<li>Solar Roof Top Kits<\/li>\n<li>Solar Water Heater<\/li>\n<li>Petrol Pump Solutions<\/li>\n<li>Cold Storage<\/li>\n<li><a href=\"https:\/\/www.shoalhavensolar.com.au\/knowledge-base\/solar-battery-storage-how-it-works\">Solar Batteries<\/a><\/li>\n<li>Solar LED Lights<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Purpose_of_Chatbot_In_India_Go_Solar\"><\/span>Purpose of Chatbot In I<span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;india go solar&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:515,&quot;3&quot;:{&quot;1&quot;:0},&quot;4&quot;:{&quot;1&quot;:2,&quot;2&quot;:16711680},&quot;12&quot;:0}\">ndia Go Solar<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>India Go Solar opted for our chatbot for both, their Website Live Chat and their Messenger of<strong> over 9k+ Likes<\/strong> on their Facebook Page. The purposes for which they required chatbots were to:<\/p>\n<ul>\n<li>Inform customers about their current services, projects, and products<\/li>\n<li>Provide their customer support agent\u2019s help regarding any product or service<\/li>\n<li>Cater to customer complaints and<\/li>\n<li>For users who wish to enroll for affiliate programs and partnerships<\/li>\n<\/ul>\n<h2 id=\"Chatbot-Flow\"><span class=\"ez-toc-section\" id=\"Chatbot_Flow\"><\/span>Chatbot Flow<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>IGS has integrated a single Botsify Chatbot to both its Website and Facebook. So whenever a user visits either of them, they get to have the same experience with our chatbot. Take a look here;<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/xNeDHdg.png\" alt=\"India go solar Chatbot\" width=\"1106\" height=\"618\" \/><\/a><\/p>\n<p>The conversation flow is identical. However, for this demonstration, we will be showing you the website Live Chat.<\/p>\n<p>\u2192 When a user visits India Go Solar\u2019s Website, a Live chat message window will pop up.<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/Qbc8SYQ.png\" alt=\"user interaction with chatbot\" width=\"431\" height=\"349\" \/><\/a><\/p>\n<p>\u2192 Once the user clicks the &#8220;Get Started&#8221; button, the chatbot asks them to mention their name, and email address and phone number first to begin the conversation.<\/p>\n<p><strong>*This way IGS generates Leads and adds users to its mailing list to keep them updated with the latest products, offers, and more!<\/strong><\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/sxVuaRp.png\" alt=\"Aiva Chatbot\" width=\"399\" height=\"499\" \/><\/a><\/p>\n<p>\u2192 The user has to provide the necessary information before getting start.<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/xNawH4B.png\" alt=\"Start Conversation\" width=\"395\" height=\"381\" \/><\/a><\/p>\n<p>\u2192 The chat window pops up after clicking &#8216;Start Conversation&#8217;, and a &#8216;Get Started&#8217; button appears.<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/hXp5cnX.png\" alt=\"Get started\" width=\"368\" height=\"390\" \/><\/a><\/p>\n<p>\u2192 A welcome message emerges once the user pushes the button.<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/5hqOjwO.png\" alt=\"chatbot India Go Solar\" width=\"442\" height=\"204\" \/><\/a><\/p>\n<p>\u2192 The text includes 3 options:<\/p>\n<p>A. Start Solar Business<br \/>\nB. Call Aiva<br \/>\nC. For Solar Product<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/ZJ5MBFJ.png\" alt=\"customer support chatbot\" width=\"378\" height=\"434\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"A_Start_Solar_Business\"><\/span>A. Start Solar Business<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This option redirects the user to India Go Solar\u2019s Affiliate Program form if a user wishes to inquire about partnership information with them.<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/RgWzSH5.png\" alt=\"solar business\" width=\"1340\" height=\"631\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"B_Call_Aiva\"><\/span>B. Call Aiva<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>This option is for people looking for a customer support agent to talk to. Once a user clicks on the Call Aiva option, it can get in touch with their Call Centre Agent.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"C_For_Solar_Product\"><\/span>C. For Solar Product<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>When a user clicks on this option, a slideshow of their Solar Powered products appear.<\/p>\n<ul>\n<li>Users can click on any of these products and it will redirect them to the relevant product on the website.<\/li>\n<\/ul>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/zYT1Izd.png\" alt=\"Aiva Chatbot\" width=\"386\" height=\"519\" \/><\/a><\/p>\n<p><strong>*This type of slideshow can be made using the \u2018Media Blocks\u2019 feature when creating a chatbot. It helps users see all the given options in a category to choose from.<\/strong><\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/HfG8Ufh.png\" alt=\"Aiva Chatbot\" width=\"395\" height=\"535\" \/><\/a><\/p>\n<ul>\n<li>Users can go back and forth using the arrows given under the \u2018Click to Submit\u2019 button if they want to check the options.<\/li>\n<\/ul>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/PpdYhko.png\" alt=\"Click to submit\" width=\"311\" height=\"174\" \/><\/a><\/p>\n<ul>\n<li>If the user wishes to apply for any of the given options, by clicking the \u2018Click to Submit button\u2019 the chatbot redirects them to the \u2018Project Installation\u2019 page on the website<\/li>\n<\/ul>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/VoK7GtP.png\" alt=\"chatbot\" width=\"996\" height=\"771\" \/><\/a><\/p>\n<ul>\n<li>Alternatively, if a user types in an instead of going with either of the 3 given options, the chatbot continues to answer to that user accordingly. Take a look here:<\/li>\n<\/ul>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/65ps7JR.png\" alt=\"India Go Chatbot customer support\" width=\"2880\" height=\"1500\" \/><\/a><\/p>\n<ul>\n<li>The chatbot picks up keywords and responds to users with a relevant answer and in case the user doesn&#8217;t get what they were looking for, the chatbot provides them with contact information of the human support agent\u2019s help.<\/li>\n<\/ul>\n<h2 id=\"As-for-the-Numbers\"><span class=\"ez-toc-section\" id=\"As_for_the_Numbers\"><\/span>As for the Numbers:<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li>India Go Solar Bot has more than <strong>4400 users on their Website Live chat and 400+ Users on their Messenger<\/strong><\/li>\n<\/ul>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/cUjA44l.png\" alt=\"website chatbot users\" width=\"511\" height=\"430\" \/><\/a><\/p>\n<ul>\n<li>The <strong>t<\/strong><strong>otal number of messages they have sent so far is 7300+<\/strong> which means they saved 7300+ messages worth of time using <a href=\"https:\/\/botsify.com\">Botsify<\/a>.<\/li>\n<\/ul>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/fQd8vWB.png\" alt=\"customer support\" width=\"550\" height=\"550\" \/><\/a><\/p>\n<ul>\n<li>The number of <strong>messages our chatbot has served so far is more than 8000<\/strong><\/li>\n<\/ul>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/3sxNAMM.png\" alt=\"customer support\" width=\"550\" height=\"550\" \/><\/a><\/p>\n<ul>\n<li>Saving Daily <strong>20 Hours, 21 Minutes worth of Customer Support Cost<\/strong> and our Chabot has enabled them to collect <strong>over 4500 Leads<\/strong> so far.<\/li>\n<\/ul>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/imgur.com\/1SsEGYK.png\" alt=\"customer support\" width=\"550\" height=\"550\" \/><\/a><\/p>\n<p>You can create your own <a href=\"https:\/\/botsify.com\/messenger-chatbot\">Messenger Chatbot<\/a> &amp; <a href=\"https:\/\/botsify.com\/website-chatbot\">Website Chatbot<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Find out how India&#8217;s 1st solar E-commerce marketplace is saving its customer support hours using a chatbot<\/p>\n","protected":false},"author":4,"featured_media":87,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,6,5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How India Go Solar saves 20 hours of customer support daily<\/title>\n<meta name=\"description\" content=\"Do you know chatbots are the best customer support agents? 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