{"id":5642,"date":"2022-12-09T09:03:32","date_gmt":"2022-12-09T09:03:32","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=5642"},"modified":"2025-08-08T10:06:15","modified_gmt":"2025-08-08T10:06:15","slug":"common-questions-about-chatbots","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/","title":{"rendered":"10 common questions and misconceptions about chatbots"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Customer service is vital to the business puzzle. People don\u2019t want to wait around for quality service anymore. They want to get their answers right away, and if they can\u2019t, they\u2019ll go elsewhere.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers put a lot of value in 24\/7 customer support, but not every business has the ability to hire a support team that\u2019s constantly fielding requests. That\u2019s why chatbots have become such a huge hit across so many industries.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With a chatbot, you can bring the power of artificial intelligence to your customer service team, handling issues in a natural, informative, and effective way. This not only allows you to offer up support at all times but also lets you keep your human support agents reserved for some of the more complicated issues that require direct personal attention.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But as chatbots have become more prevalent throughout the business world, many questions and misconceptions have risen concerning them and their use. Is this truly the next big thing in customer support? How can you implement one? And is it easy to set them up?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This article will cover all of this and so much more!\u00a0<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#Common_questions_about_chatbots\" title=\"Common questions about chatbots\">Common questions about chatbots<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#1_What_is_a_chatbot\" title=\"1. What is a chatbot?\">1. What is a chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#2_Is_chatbot_technology_new\" title=\"2. Is chatbot technology new?\">2. Is chatbot technology new?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#3_Who_uses_chatbots\" title=\"3. Who uses chatbots?\">3. Who uses chatbots?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#4_Where_do_chatbots_source_their_information_from\" title=\"4. Where do chatbots source their information from?\">4. Where do chatbots source their information from?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#5_How_long_does_it_take_to_implement_a_chatbot\" title=\"5. How long does it take to implement a chatbot?\">5. How long does it take to implement a chatbot?<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#Common_misconceptions_about_chatbots\" title=\"Common misconceptions about chatbots\">Common misconceptions about chatbots<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#1_Developing_a_chatbot_is_easy_and_quick\" title=\"1. Developing a chatbot is easy and quick\">1. Developing a chatbot is easy and quick<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#2_All_chatbots_use_artificial_intelligence\" title=\"2. All chatbots use artificial intelligence\">2. All chatbots use artificial intelligence<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#3_Chatbots_are_exclusive_to_Facebook\" title=\"3. Chatbots are exclusive to Facebook\">3. Chatbots are exclusive to Facebook<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#4_You_cant_interact_with_a_human_agent_and_a_chatbot_simultaneously\" title=\"4. You can\u2019t interact with a human agent and a chatbot simultaneously\">4. You can\u2019t interact with a human agent and a chatbot simultaneously<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#5_People_dont_want_to_communicate_with_chatbots\" title=\"5. People don\u2019t want to communicate with chatbots\">5. People don\u2019t want to communicate with chatbots<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Common_questions_about_chatbots\"><\/span><span style=\"font-weight: 400;\">Common questions about chatbots<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_What_is_a_chatbot\"><\/span><span style=\"font-weight: 400;\">1. What is a chatbot?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A chatbot is automated technology that human customers can interact with through both text and voice-based communications. Chatbots are often rolled out through messaging platforms like WhatsApp and Facebook Messenger, but they can also appear on mobile apps, websites, or call-in phone lines.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(<\/span><a href=\"https:\/\/medium.com\/appedus\/5-chatbot-companies-that-helps-you-automate-your-business-1acba5fa14e4\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your chatbot is essentially a digital assistant that can listen to a user&#8217;s request, understand what they want, and respond naturally. If you have a quality chatbot installed, it\u2019s possible that your customers might not even know they\u2019re conversing with a machine.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Is_chatbot_technology_new\"><\/span><span style=\"font-weight: 400;\">2. Is chatbot technology new?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019ve had <\/span><a href=\"https:\/\/blog.close.com\/conversational-ai-chatbot\/\"><span style=\"font-weight: 400;\">conversational chatbots<\/span><\/a><span style=\"font-weight: 400;\"> for quite a long time, dating back several decades. They\u2019ve only started to become more widely adopted and affordable over the last ten years.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The goal of chatbot technology has always been to mimic human conversation in a believable way, but it took quite a while for that technology to get to an acceptable level.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The first chatbot to ever be rolled out was called ELIZA, and it came from the mind of MIT professor Joseph Weizenbaum all the way back in 1966. It was designed to work as an artificial therapist that could listen to patients&#8217; problems and respond accordingly.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Who_uses_chatbots\"><\/span><span style=\"font-weight: 400;\">3. Who uses chatbots?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">While the original idea for a customer chatbot was developed for use as a sort of robo-therapist, that isn\u2019t their primary use in today\u2019s business world.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mostly, chatbots are used by businesses looking for an affordable way to offer 24\/7 customer support. They\u2019re not intended to fully replace human support agents, but they help offer support outside of business hours and field some simpler, frequently asked questions that customers clog up support lines with. This frees up human representatives for some of the more complicated and time-consuming issues that require a human mind.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(<\/span><a href=\"https:\/\/financesonline.com\/chatbot-statistics\/\"><span style=\"font-weight: 400;\">Image Source)<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Businesses have found a lot of uses for chatbots over the years.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, in the delivery industry, booking <\/span><a href=\"https:\/\/www.reliablecouriers.com\/\"><span style=\"font-weight: 400;\">courier services<\/span><\/a><span style=\"font-weight: 400;\"> online is supposed to be an easy way to send a package. But with the outdated and unresponsive websites that most courier companies have today, booking online could be more than what a customer bargained for. Thankfully, today\u2019s technology provides chatbots that can help deliver the swift, secure, and personalized express services that courier companies owe their customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, companies like <\/span><a href=\"https:\/\/about.meta.com\/\"><span style=\"font-weight: 400;\">Meta<\/span><\/a><span style=\"font-weight: 400;\"> have made it possible to implement social media chatbots that businesses can use on platforms like Facebook Messenger and WhatsApp.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Where_do_chatbots_source_their_information_from\"><\/span><span style=\"font-weight: 400;\">4. Where do chatbots source their information from?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Chatbots aren\u2019t all-seeing and all-knowing. They need to be taught the information that you want them to share. That means you\u2019ll need to program any chatbot you want to roll out with all of the information it can possibly need.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This data can come from your internal databases, documents, knowledge base, website, reservation system, shopping partner, product inventory, and more.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The first thing you need to do is take an inventory of which data sources you\u2019re going to pull from and work out how the bot will be able to access them. Sometimes this means using additional tech, like an open API, to ensure that the chatbot can get all the information it needs to craft meaningful responses when speaking with your customers. Using <a href=\"https:\/\/zuplo.com\/\">API management tools<\/a> also helps prevent overload, downtime, or broken integrations that frustrate users and limit chatbot performance.<br \/>\n<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_How_long_does_it_take_to_implement_a_chatbot\"><\/span><span style=\"font-weight: 400;\">5. How long does it take to implement a chatbot?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Chatbot implementation isn\u2019t quick. It can take anywhere from four to six weeks to three months, depending on your requirements and the system&#8217;s complexities. It all depends on what you need it to do and how many data sources you\u2019re going to be drawing from.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(<\/span><a href=\"https:\/\/www.revechat.com\/blog\/chatbot-strategy\/\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A simple textbot that doesn\u2019t need to know a lot will still take several weeks whereas a <\/span><a href=\"https:\/\/shanebarker.com\/blog\/deep-learning-chatbot\/\"><span style=\"font-weight: 400;\">deep learning chatbot<\/span><\/a><span style=\"font-weight: 400;\"> can take months before being full operational, depending on the complexity of your project. But for the best and most effective chatbot experience, plan on this being something you sink a few months into perfecting. It\u2019s better to take more time and roll out a fully capable chatbot than it is to put out a half-finished one that will irritate your customers.\u00a0\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Common_misconceptions_about_chatbots\"><\/span><span style=\"font-weight: 400;\">Common misconceptions about chatbots<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"1_Developing_a_chatbot_is_easy_and_quick\"><\/span><span style=\"font-weight: 400;\">1. Developing a chatbot is easy and quick<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This is one of the most common misconceptions about chatbots out there, mostly because of some deceptive marketing practices by less-than-reputable companies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If someone is offering you a chatbot that can be set up in 15 or 20 minutes, that\u2019s not a service you should be trying to use. A chatbot is only useful if it\u2019s intelligent and can provide detailed replies to your audience on command. These quick-setup chatbots often have a hard time determining the intent of your customers, which doesn\u2019t bode well when you\u2019re trying to create a conversational experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As mentioned in the section above, a quality chatbot will take weeks or even months to set up properly. However, once that\u2019s done, you\u2019ll have an effective conversational customer support system that\u2019s available to everyone 24\/7 and will provide a quality experience.\u00a0\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_All_chatbots_use_artificial_intelligence\"><\/span><span style=\"font-weight: 400;\">2. All chatbots use artificial intelligence<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Artificial intelligence is a fantastic tool that a lot of chatbots make great use of. However, to say that it&#8217;s used by all chatbots everywhere is a sweeping generalization that\u2019s just not true.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Much like there are different levels of businesses, from startups to major enterprises, there are also different chatbots. Some of them use advanced AI to serve audiences worldwide, providing fully conversational interactions that will improve your overall customer experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, some run on scripts that go from one point to the next on rails and aren\u2019t designed for actual conversation. Some chatbots exist only to send automated messages when prompted. A chatbot with AI will use advanced machine learning to improve over time, coming to learn the intentions and emotions of your audience based on what they\u2019re saying.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, while the best chatbots use AI, it\u2019s not something that all chatbots offer. Make sure you check any system you\u2019re considering to ensure that it\u2019s AI-capable.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Chatbots_are_exclusive_to_Facebook\"><\/span><span style=\"font-weight: 400;\">3. Chatbots are exclusive to Facebook<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When most people think of Chatbots, they think of Facebook Messenger. That\u2019s because it\u2019s a platform where many people regularly interact with chatbot systems. However, the misconception arose that chatbots were exclusive to Facebook Messenger, which couldn\u2019t be further from the truth.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(<\/span><a href=\"https:\/\/chatbotsmagazine.com\/choosing-the-best-chatbot-platform-101-a-beginners-guide-e841b41192c7\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can implement chatbots on a wealth of popular platforms, including Instagram, Google Business Messages, Twitter, WhatsApp, and many more as seen in the image above. You can use these platforms to bring your <a href=\"https:\/\/startup.unitelvoice.com\/best-help-desk-providers\">customer support to multiple platforms<\/a>, pulling from the same data and serving the public at the same high level.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t think that you can\u2019t use a chatbot for your business just because you aren&#8217;t using Facebook. Chatbot integrations are constantly expanding to new platforms, so check with your chosen service to see where it can be implemented.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_You_cant_interact_with_a_human_agent_and_a_chatbot_simultaneously\"><\/span><span style=\"font-weight: 400;\">4. You can\u2019t interact with a human agent and a chatbot simultaneously<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The question is often asked whether chatbots can completely replace people working in the field of online <\/span><a href=\"https:\/\/www.cloudtalk.io\/blog\/10-effective-customer-service-techniques-that-will-make-customers-love-you\/\"><span style=\"font-weight: 400;\">customer services<\/span><\/a><span style=\"font-weight: 400;\">. The answer is still unknown, but the fact is that they can combine many functions. Thanks to chatbots and Q\/A dashboards, even website product pages can be organized so that users can select their desired products, get necessary information, and make a purchase without having to contact a real person.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even healthcare brands are using this kind of website design. For example, on the Hims website, it is possible to <\/span><a href=\"https:\/\/www.forhims.com\/hair-loss\/minoxidil\"><span style=\"font-weight: 400;\">buy Minoxidil online<\/span><\/a><span style=\"font-weight: 400;\"> and get comprehensive information about it independently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But a common misconception still persists that you\u2019re either interacting with a human agent or a chatbot, not both at the same time. This is actually not true. There\u2019s such a thing as hybrid chatbots, which can include a human representative and an AI conversational program within the same conversation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI can handle repetitive, simple-to-answer questions, like order statuses. But you\u2019ll still need human support agents for more advanced or sensitive issues. The AI will pre-qualify all conversations to determine whether or not it can resolve your issue. The conversation is passed along automatically if it\u2019s determined that a human support agent is needed to best help the customer.\u00a0\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_People_dont_want_to_communicate_with_chatbots\"><\/span><span style=\"font-weight: 400;\">5. People don\u2019t want to communicate with chatbots<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">One of the big misconceptions surrounding chatbots is that customers don\u2019t want to use them, or that human beings are somehow uncomfortable communicating with a machine. That has been proven false in the past. People want to receive quality customer support quickly and at a time of their choosing.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why you see a lot of businesses including chatbots on both their social profiles and dedicated support pages.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Having a support page on your website with an effective chatbot for the customer to reach out to is actually crucial for building rapport and gaining customer trust. They need to feel like they can reach out for help whenever they need it, but you also need to address their needs as fast as possible. That is why conversational AI and chatbots come into play.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take Samsara as an example of a website with a dedicated support page. It not only has guides and resources for its customers on compliance, maintenance, <\/span><a href=\"https:\/\/www.samsara.com\/guides\/dvir\/\"><span style=\"font-weight: 400;\">DVIRs<\/span><\/a><span style=\"font-weight: 400;\">, and much more, but also includes a chatbot if customers have further questions or need additional help.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">(<\/span><a href=\"https:\/\/kb.samsara.com\/hc\/en-us\"><span style=\"font-weight: 400;\">Image Source<\/span><\/a><span style=\"font-weight: 400;\">)\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A 2019 survey actually showed that <\/span><a href=\"https:\/\/www.zdnet.com\/article\/over-half-of-consumers-will-choose-a-chatbot-over-a-human-to-save-time\/\"><span style=\"font-weight: 400;\">54%<\/span><\/a><span style=\"font-weight: 400;\"> of consumers would choose chatbot interactions over speaking to a human if it saves them time. So it\u2019s not that people don\u2019t want to communicate with chatbots or somehow don\u2019t trust them. They don\u2019t want to communicate with bad chatbots that will waste their time.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why, when looking for a chatbot to include on your dedicated support page, you shouldn\u2019t be focused on whether people want the service. Rather, you should focus on providing them with the best quality chatbot service possible.\u00a0\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><span style=\"font-weight: 400;\">Conclusion<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Chatbots are becoming a regular part of the customer support world, and failing to have a quality chatbot in place might place severe limits on your ability to serve your audience in the way they expect.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s why chatbots are so in demand right now, and as we continue to develop AI-based initiatives, they\u2019re only going to get bigger and more powerful.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To review, in this article, we covered:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What a chatbot is<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When chatbot technology was created<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who uses chatbots<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Where chatbots get their information from<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How long it takes to implement chatbots<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We also set the record straight on five common misconceptions, making it known that:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Developing a chatbot is not a simple or quick process<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not all chatbots use AI<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Chatbots aren\u2019t exclusive to Facebook\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It\u2019s possible to interact with a chatbot and a human support agent at the same time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">People want to communicate with quality chatbots<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Take this information to heart when it\u2019s time for you to select that chatbot service to take your customer support to the next level.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer service is vital to the business puzzle. People don\u2019t want to wait around for quality service anymore. They want to get their answers right &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/\"> <span class=\"screen-reader-text\">10 common questions and misconceptions about chatbots<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":40,"featured_media":5644,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 common questions and misconceptions about chatbots<\/title>\n<meta name=\"description\" content=\"Clear up common misconceptions about chatbots. 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Learn the truth about AI-powered conversational agents and their capabilities\" \/>\n<meta property=\"og:url\" content=\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/\" \/>\n<meta property=\"og:site_name\" content=\"Botsify\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/botsifyapp\" \/>\n<meta property=\"article:published_time\" content=\"2022-12-09T09:03:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-08T10:06:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/12\/5-3.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2240\" \/>\n\t<meta property=\"og:image:height\" content=\"1260\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Alishba Memon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Alishba Memon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/\"},\"author\":{\"name\":\"Alishba Memon\",\"@id\":\"https:\/\/botsify.com\/blog\/#\/schema\/person\/c7441c1b0f6a7c6f4c315e0d0759984f\"},\"headline\":\"10 common questions and misconceptions about chatbots\",\"datePublished\":\"2022-12-09T09:03:32+00:00\",\"dateModified\":\"2025-08-08T10:06:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/\"},\"wordCount\":2059,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/botsify.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/12\/5-3.jpg\",\"articleSection\":[\"Guest Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/\",\"url\":\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/\",\"name\":\"10 common questions and misconceptions about chatbots\",\"isPartOf\":{\"@id\":\"https:\/\/botsify.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/botsify.com\/blog\/common-questions-about-chatbots\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/12\/5-3.jpg\",\"datePublished\":\"2022-12-09T09:03:32+00:00\",\"dateModified\":\"2025-08-08T10:06:15+00:00\",\"description\":\"Clear up common misconceptions about chatbots. 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