{"id":4848,"date":"2022-08-12T05:48:23","date_gmt":"2022-08-12T05:48:23","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=4848"},"modified":"2023-04-05T06:32:20","modified_gmt":"2023-04-05T06:32:20","slug":"whatsapp-bot-use-cases","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/","title":{"rendered":"Top Notch 3 SME WhatsApp Bot Use Cases"},"content":{"rendered":"<p style=\"text-align: center;\"><em><strong>Did you know? &#8220;In 2020, more than 60% of people relied on WhatsApp chatbot for their business&#8221; Also, it&#8217;s been stated that in 2023 more than 80% will rely on it.<\/strong><\/em><\/p>\n<p><span style=\"font-weight: 400;\">A WhatsApp bot is an automated piece of software that utilizes artificial intelligence (AI). Through the chat interface, users may communicate with the WhatsApp chatbot just like they would with a real person. It&#8217;s a series of automated WhatsApp responses that mimic human conversation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Today, any organization can access a New Cloud-based API by immediately signing up or getting started through one of the business solution providers. Why not use WhatsApp Business to improve customer communication today? The process only takes minutes as opposed to months. The following are the top 3 use cases for chatbot on WhatsApp for your business.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_55 counter-hierarchy ez-toc-counter ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor: pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-662cf6d01b8cb\" ><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input aria-label=\"Toggle\" aria-label=\"item-662cf6d01b8cb\"  type=\"checkbox\" id=\"item-662cf6d01b8cb\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#1_WhatsApp_Chatbot_For_Real_Estate\" title=\"#1 WhatsApp Chatbot For Real Estate:\">#1 WhatsApp Chatbot For Real Estate:<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#a_Lead_Generation\" title=\"a. Lead Generation:\">a. Lead Generation:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#b_Virtual_Property_Tour\" title=\"b. Virtual Property Tour:\">b. Virtual Property Tour:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#c_After-Sale_Support\" title=\"c. After-Sale Support:\">c. After-Sale Support:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#Resolve_queries_in_real-time_with_WhatsApp_bot\" title=\"Resolve queries in real-time with WhatsApp bot\">Resolve queries in real-time with WhatsApp bot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#2_WhatsApp_Chatbot_For_Ecommerce\" title=\"#2 WhatsApp Chatbot For Ecommerce:\">#2 WhatsApp Chatbot For Ecommerce:<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#a_You_Can_Place_An_Order\" title=\"a. You Can Place An Order:\">a. You Can Place An Order:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#b_Seamless_Post-Sale_Support\" title=\"b. Seamless Post-Sale Support:\">b. Seamless Post-Sale Support:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#c_Product_Recommendations\" title=\"c. Product Recommendations:\">c. Product Recommendations:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#3_WhatsApp_Chatbot_For_Healthcare_Chatbot\" title=\"#3 WhatsApp Chatbot For Healthcare Chatbot:\">#3 WhatsApp Chatbot For Healthcare Chatbot:<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#a_Query_Resolution\" title=\"a. Query Resolution:\">a. Query Resolution:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#b_Scheduling_Appointments\" title=\"b. Scheduling Appointments:\">b. Scheduling Appointments:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#c_Testing_and_Results\" title=\"c. Testing and Results:\">c. Testing and Results:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#To_Summarize\" title=\"To Summarize:\">To Summarize:<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/#Resolve_queries_in_real-time_with_WhatsApp_bot-2\" title=\"Resolve queries in real-time with WhatsApp bot\">Resolve queries in real-time with WhatsApp bot<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1_WhatsApp_Chatbot_For_Real_Estate\"><\/span><span style=\"font-weight: 400;\">#1 WhatsApp Chatbot For Real Estate:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">WhatsApp is the most widely used messaging program in the world, with 1.6 billion monthly users. It comes as no surprise that it has evolved into a vital tool for companies offering outstanding customer service and increasing lead conversion. Here are some of the most crucial use cases for real estate WhatsApp bot, you need to be aware of if you work in the real estate industry and are curious about how chatbot technology might help you generate more revenue.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"a_Lead_Generation\"><\/span><span style=\"font-weight: 400;\">a. Lead Generation:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Given the fierce competition in the <a href=\"https:\/\/botsify.com\/blog\/why-to-have-real-estate-chatbot\/\">real estate industry<\/a>, generating quality leads may be rather laborious. Additionally, losing a potential lead because of poor communication results in the loss of a business opportunity. The WhatsApp chatbot for real estate handles everything, from welcoming visitors to providing information on several property listings based on price, location, and amenities to responding to consumers&#8217; questions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An excellent method to interact with customers on a platform they are already familiar with is by using a WhatsApp Chatbot. It enables real estate brokers and businesses to gather lead information including name, contact information (phone and email), budget, number of rooms, and location. To increase their chances of turning the lead into a sale once they&#8217;ve created it, they can simply carry on the conversation on the same WhatsApp thread.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"b_Virtual_Property_Tour\"><\/span><span style=\"font-weight: 400;\">b. Virtual Property Tour:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">To give potential leads a virtual tour of the property, real estate agents can use WhatsApp chatbots. This is especially useful for allowing international customers or long-distance leads to viewing the properties from any location in the world. Additionally, WhatsApp bots assist real estate agencies to save time by promoting unfinished homes to encourage pre-booking of properties that are still under construction. Customers can quickly request information based on city, zip code, or neighborhood.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4951\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/08\/whatsapp-bot-cycle-1-1.png\" alt=\"whatsapp bot\" width=\"456\" height=\"492\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/08\/whatsapp-bot-cycle-1-1.png 678w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/08\/whatsapp-bot-cycle-1-1-278x300.png 278w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"c_After-Sale_Support\"><\/span><span style=\"font-weight: 400;\">c. After-Sale Support:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A WhatsApp chatbot for real estate is a powerful tool for providing first-rate post-sale support at a low cost. Even after the transaction is finalized, the new owners or tenants could have a number of questions and concerns, ranging from assistance in locating nearby amenities to recommendations for a plumbing service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Such problems and inquiries can be easily addressed by a real estate WhatsApp chatbot in a cordial way. Either completely automate the procedure, or let the bot transfer more difficult inquiries to be handled by people. The WhatsApp chatbot for real estate unquestionably raises customer pleasure.<\/span><\/p>\n<section class=\"bt-blog-inline-subs-wrap\">\n<div class=\"bt-blog-inline-subs-inr inline-subs-v3\">\n<h3><span class=\"ez-toc-section\" id=\"Resolve_queries_in_real-time_with_WhatsApp_bot\"><\/span>Resolve queries in real-time with WhatsApp bot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Gather quality leads on autopilot and 10x your ROI with automated chats<\/p>\n<div class=\"inline-subs-cta\"><a class=\"bt-glb-btn\" href=\"\/book-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Get Now!<\/a><\/div>\n<\/div>\n<\/section>\n<h2><span class=\"ez-toc-section\" id=\"2_WhatsApp_Chatbot_For_Ecommerce\"><\/span><span style=\"font-weight: 400;\">#2 WhatsApp Chatbot For Ecommerce:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The eCommerce industry has advanced significantly thanks to technological improvements. It is one of the fastest-growing worldwide consumer segments, with billions of people purchasing online every day. It has been amazing to observe how the market is strategically utilizing WhatsApp in its plan to foster competition.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"a_You_Can_Place_An_Order\"><\/span><span style=\"font-weight: 400;\">a. You Can Place An Order:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A WhatsApp chatbot for eCommerce is a fantastic method to give customers a seamless experience from purchase to repurchase. Customers may explore and place orders right from the WhatsApp chatbot, reducing the need to transfer them to another platform and boosting the likelihood that the sale will occur.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4953\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/08\/peri-2-1-483x1024.png\" alt=\"whatsapp chatbot\" width=\"294\" height=\"623\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/08\/peri-2-1-483x1024.png 483w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/08\/peri-2-1-141x300.png 141w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/08\/peri-2-1.png 622w\" sizes=\"(max-width: 294px) 100vw, 294px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Customers will be able to place orders from the comfort of their phones thanks to eCommerce companies&#8217; usage of WhatsApp chatbots to push data directly to their CRM or database.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"b_Seamless_Post-Sale_Support\"><\/span><span style=\"font-weight: 400;\">b. Seamless Post-Sale Support:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A short post-purchase check-in can be performed using the WhatsApp chatbot for eCommerce once the consumer has received their product. In the event that the product needs installation or how-to instructions, this can be quite helpful.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even though designing these product-specific WhatsApp template messages to test can take time, if done effectively, it can help you gain clients&#8217; trust and earn those additional brownie points to develop a loyal customer base.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"c_Product_Recommendations\"><\/span><span style=\"font-weight: 400;\">c. Product Recommendations:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The possibility of using a WhatsApp bot to recommend products and purchases has not yet been fully realized. In actuality, a WhatsApp chatbot is a better option for personalized recommendations than an individual conversation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All you have to do is take advantage of the moment when the customer is already speaking with you and use interactive images, gifs, and videos of the products to offer purchase recommendations and provide a personalized user interaction to the customer by strategically fusing the previously gathered data with new product demands.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4955\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/08\/Whats-App-Chatbot-7.png\" alt=\"chatbots for whatsapp\" width=\"274\" height=\"577\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/08\/Whats-App-Chatbot-7.png 380w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2022\/08\/Whats-App-Chatbot-7-143x300.png 143w\" sizes=\"(max-width: 274px) 100vw, 274px\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_WhatsApp_Chatbot_For_Healthcare_Chatbot\"><\/span><span style=\"font-weight: 400;\">#3 WhatsApp Chatbot For Healthcare Chatbot:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In the past, healthcare professionals have been able to provide their patients with the finest care possible because of the integration of AI-powered chatbots and medical infrastructure.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"a_Query_Resolution\"><\/span><span style=\"font-weight: 400;\">a. Query Resolution:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Most consumer inquiries that come into a healthcare facility are urgent in nature and call for prompt treatment. NLP-powered chatbot WhatsApp is trained, able to comprehend user inquiries, and capable of providing precise responses in real time. Further integration with internal datasets enables WhatsApp chatbots to train, learn, and ultimately improve answer accuracy.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"b_Scheduling_Appointments\"><\/span><span style=\"font-weight: 400;\">b. Scheduling Appointments:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In the <a href=\"https:\/\/botsify.com\/blog\/healthcare-chatbot\/\">healthcare industry<\/a>, WhatsApp bot API can help patients schedule and confirm appointments based on the doctor&#8217;s availability. The bot is so sophisticated that it can use third-party APIs with <a href=\"https:\/\/betterstack.com\/community\/guides\/monitoring\/what-is-api-monitoring\/\">API monitoring<\/a> to ensure correct functionality to track follow-ups on its own.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, these chatbots can be connected with numerous back-end medical systems to retrieve data about top doctors, open appointments, consulting fees, pharmacy hours, etc. Patients can use WhatsApp chatbots to reschedule or cancel appointments and find the closest hospital or testing facility.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"c_Testing_and_Results\"><\/span><span style=\"font-weight: 400;\">c. Testing and Results:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">There is no need for anyone to pick up test results in person because a chatbot on WhatsApp sends and receives test results from doctors to patients and vice versa. In addition to keeping track of their upcoming medical reports and providing information about various tests and their costs, users may also use WhatsApp chatbots to help them.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"To_Summarize\"><\/span><span style=\"font-weight: 400;\">To Summarize:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Businesses now have countless options for connecting with and engaging with WhatsApp&#8217;s enormous audience because of the platform&#8217;s daily connections of billions of users. Using <a href=\"https:\/\/botsify.com\/whatsapp-chatbot\">WhatsApp chatbots<\/a>, businesses can now swiftly and efficiently engage with customers on the platform they prefer thanks to WhatsApp for Business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can construct the WhatsApp bot using a variety of chatbot building platforms, but you should be careful when selecting your vendor because some of these platforms won&#8217;t assist you in getting your WhatsApp company clearance. Additionally, you won&#8217;t be able to start your chatbot without WhatsApp&#8217;s consent.<\/span><\/p>\n<section class=\"bt-blog-inline-subs-wrap\">\n<div class=\"bt-blog-inline-subs-inr inline-subs-v3\">\n<h3><span class=\"ez-toc-section\" id=\"Resolve_queries_in_real-time_with_WhatsApp_bot-2\"><\/span>Resolve queries in real-time with WhatsApp bot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Gather quality leads on autopilot and 10x your ROI with automated chats<\/p>\n<div class=\"inline-subs-cta\"><a class=\"bt-glb-btn\" href=\"\/book-demo\" target=\"_blank\" rel=\"noopener noreferrer\">Get Now!<\/a><\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Did you know? &#8220;In 2020, more than 60% of people relied on WhatsApp chatbot for their business&#8221; Also, it&#8217;s been stated that in 2023 more &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/botsify.com\/blog\/whatsapp-bot-use-cases\/\"> <span class=\"screen-reader-text\">Top Notch 3 SME WhatsApp Bot Use Cases<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":40,"featured_media":4949,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[],"ppma_author":[208],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - 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