{"id":4215,"date":"2022-03-07T10:02:01","date_gmt":"2022-03-07T10:02:01","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=4215"},"modified":"2026-03-28T12:33:08","modified_gmt":"2026-03-28T12:33:08","slug":"hr-chatbots-improve-employee-engagement","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/","title":{"rendered":"How HR chatbots can improve employee engagement and productivity"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Pandemic brought on many changes, not just in our home life but also in our work life. With remote work being our reality, employee engagement becomes a little tricky.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Even though remote work has come as a blessing by giving the flexibility to work from anywhere, the system started to show cracks by diminishing lines between personal and professional life. The endless scheduled meetings are even in the usual off-hours or unavailable because of more personal commitments or just plain home chores.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But not all bad news, the HR team became the focal point for making remote work our reality. Before the pandemic, HRs basically worked in a siloed process to improve employee experience during onboarding, engage employees in the company\u2019s physical engagement activities, and resolve the employee&#8217;s doubt. Hiring candidates who were looking for <a href=\"https:\/\/www.jobcase.com\/ru\/remote-work-from-home\">remote work<\/a> or living nearby and able to commute quickly was the priority.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But with the pandemic, the HR team became crucial for arranging remote work for all new and old employees and also for ensuring a positive <a href=\"https:\/\/www.hrcloud.com\/products\/employee-onboarding-software\">onboarding process<\/a> for new employees. But for that, even they had to rethink and bring in tools like chatbots virtual platforms for enabling remote work for the entire organization and still be able to stay connected.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Covid has made everyone rethink what the future of work looks like. But one positive change that the pandemic got for us is that it acted as a catalyst for the adoption of artificial intelligence technology like <a href=\"https:\/\/www.peoplehum.com\/blog\/hr-chatbot-phia\">virtual assistants<\/a> for not just customer engagement but also for <a href=\"https:\/\/www.culturemonkey.io\/employee-engagement-survey\">employee engagement<\/a>. The latest research shows that 13% of HR teams are already using some form of virtual assistants for employee engagement, 21% are in the process of getting a chatbot to improve their <a href=\"https:\/\/wpamelia.com\/employee-efficiency\/\">employee productivity<\/a>, and 75% of HRs are in the decision phase for employing a chatbot.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this blog, we will explore how HR chatbots can help improve <a href=\"https:\/\/joinblink.com\/intelligence\/what-is-employee-engagement\/\">employee engagement<\/a> and productivity. But to understand that, we should be aware of the problems or challenges involved in remote working. Also, what an HR chatbot is, so let\u2019s first look at that.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/#What_is_an_HR_Chatbot\" title=\"What is an HR Chatbot?\">What is an HR Chatbot?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/#Why_is_an_HR_chatbot_crucial_for_employee_engagement\" title=\"Why is an HR chatbot crucial for employee engagement?\">Why is an HR chatbot crucial for employee engagement?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/#5_Ways_HR_Chatbots_improve_employee_engagement_and_productivity\" title=\"5 Ways HR Chatbots improve employee engagement and productivity\">5 Ways HR Chatbots improve employee engagement and productivity<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/#1_Document_Cognition_for_knowledge_sharing\" title=\"#1. Document Cognition for knowledge sharing\">#1. Document Cognition for knowledge sharing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/#2_Gather_employee_feedback_and_gather_eNPS_data\" title=\"#2. Gather employee feedback and gather eNPS data\">#2. Gather employee feedback and gather eNPS data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/#3_Automate_onboarding_with_an_HR_chatbot\" title=\"#3. Automate onboarding with an HR chatbot\">#3. Automate onboarding with an HR chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/#4_Companys_update_and_wishes\" title=\"#4. Company\u2019s update and wishes\">#4. Company\u2019s update and wishes<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/#5_Personalized_self-serve_experience_247365_days\" title=\"#5. Personalized self-serve experience 24\/7\/365 days\">#5. Personalized self-serve experience 24\/7\/365 days<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/#Conclusion\" title=\"Conclusion\">Conclusion<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"What_is_an_HR_Chatbot\"><\/span><span style=\"font-weight: 400;\">What is an HR Chatbot?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">An HR Chatbot enables, among other technological features AI, document cognition and natural language processing for conversing with employees and providing them with any company document that they may need like the company\u2019s policy, holiday list, etc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now with <\/span><a href=\"https:\/\/botsify.com\/blog\/remote-work\/\"><span style=\"font-weight: 400;\">remote work<\/span><\/a><span style=\"font-weight: 400;\">, we have seen that sometimes it can take a while to resolve some queries by relying on emails or direct messages, especially if it is related to remuneration, team events, or event organizing a one-on-one session with the team lead or manager. Then why not automate the whole process with an HR chatbot?<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Why_is_an_HR_chatbot_crucial_for_employee_engagement\"><\/span><span style=\"font-weight: 400;\">Why is an HR chatbot crucial for employee engagement?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Now that work from home has become our reality, they need a centralized tool for all work. Hoping from one app to another to search for some information is firstly very tiresome but also time-consuming. <\/span><a href=\"https:\/\/botsify.com\/what-is-a-chatbot\"><span style=\"font-weight: 400;\">An HR chatbot<\/span><\/a><span style=\"font-weight: 400;\"> integrated with the messaging platform like Slack, Google Chat, Microsoft Teams, workspace, etc., can help employees get all information and stay connected with their colleagues from the same platform, much like a <a href=\"https:\/\/www.spacebring.com\/features\/member-mobile-app\" target=\"_blank\" rel=\"noopener\">coworking space app<\/a> that centralizes communication and access. The employees already using remote engagement could help them with the same without the hustle of switching applications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Moreover, if you <a href=\"https:\/\/www.hrcloud.com\/blog\/5-tips-for-onboarding-a-new-team-member-successfully\">automate the onboarding process<\/a>, you save a lot of time that goes in manual tasks.It can provide them with the necessary documents, information about the team and project and even help them book one on one seasons with teammates or group meets, and all this with the personalized conversation with the HR virtual assistant. By providing a personalized experience, HR virtual assistants even alleviate a positive employee experience and work environment, which in turn improves <a href=\"https:\/\/www.springworks.in\/blog\/employee-retention-statistics\/\">employee productivity and retention<\/a>.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most importantly, chatbots take out the mundane and repetitive HR and employee conversations like queries on benefits, holiday lists, remuneration, payslip, etc. Employees can simply engage with the HR virtual assistant and get the answer to their queries from anywhere and anytime. HRs can then focus on more important tasks and unique or complicated queries that need special attention. You can also use\u00a0<a href=\"https:\/\/www.perkbox.com\/uk\/resources\/blog\/how-to-launch-an-employee-assistance-programme\" target=\"_blank\" rel=\"noopener noreferrer\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=https:\/\/www.perkbox.com\/uk\/resources\/blog\/how-to-launch-an-employee-assistance-programme&amp;source=gmail&amp;ust=1657863997542000&amp;usg=AOvVaw0av5csKiyTGClLx-gHVzYS\">Perkbox.com<\/a>\u00a0which has an excellent resource on launching an employee assistance program that enables you to help your staff with personal or workplace issues that might be impacting their performance, wellbeing, and mental or physical health.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Ways_HR_Chatbots_improve_employee_engagement_and_productivity\"><\/span><span style=\"font-weight: 400;\">5 Ways HR Chatbots improve employee engagement and productivity<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">HR chatbots have the potential to impact many key areas of HR functions. From <\/span><a href=\"https:\/\/botsify.com\/blog\/ai-recruitment-agencies\/\"><span style=\"font-weight: 400;\">automating recruitment<\/span><\/a><span style=\"font-weight: 400;\">, onboarding, providing answers to the employees, and making the <a href=\"https:\/\/www.nuclino.com\/solutions\/internal-knowledge-base\">company&#8217;s knowledge base<\/a> readily available over the messaging platform they already use for engaging with their colleagues or for staying connected with the company while working remotely.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Document_Cognition_for_knowledge_sharing\"><\/span><span style=\"font-weight: 400;\">#1. Document Cognition for knowledge sharing<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Most of the time, employees ask questions that are repetitive and can be automated with the aid of a chatbot. Some of the types of repetitive queries that can be automated by the chatbot are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Holiday list<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Remuneration question<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Leave Balance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Password resets<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Competitive insights<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Company\u2019s goals<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Company\u2019s product deck, etc.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Instead of waiting on HR, employees can just chat with a virtual assistant on their preferred messaging platform and get their queries resolved. For instance, they can share their preferred <a href=\"https:\/\/www.successories.com\/employee-awards-recognition\/1\">appreciation gift for hard work<\/a> or team-building ideas. You can even create FAQs on the chatbot so that employees don\u2019t have to hassle a lot to search for repetitive queries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Apart from this, by enabling document cognition for your chatbot, you can even empower your employee to simply chat with the hr virtual assistant and get the documents they need from the bot.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All that the employees have to do is log in to the company\u2019s messaging platform. Instead of messaging other colleagues and HR for information, just chat with the virtual assistant and get documents or reply to their queries in a jiffy.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Gather_employee_feedback_and_gather_eNPS_data\"><\/span><span style=\"font-weight: 400;\">#2. Gather employee feedback and gather eNPS data<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Another amazing way you can leverage a chatbot is as a survey bot. Automatically and easily gather info like <\/span><a href=\"https:\/\/www.zavvy.io\/blog\/employee-net-promoter-score\"><span style=\"font-weight: 400;\">employee net promoter score<\/span><\/a><span style=\"font-weight: 400;\"> through the company\u2019s messaging platform like Slack, Teams, or react and use this data to improve the work environment. Employees can simply chat with the bot on their messaging platform and give their responses based on the cards that you provide and, through bot orchestration, pass this information to the backend bot for <a href=\"https:\/\/www.betterworks.com\/magazine\/enps\/\">eNPS<\/a> calculation.<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Note: eNPS is the measure of employee satisfaction and experience. It is based on NPS, and a score above 50 is considered good.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">HR chatbots make the whole feedback process into an easy conversation, like the one you would have with your friends. It basically provides you and the company CXOs with information for improving work culture quickly. Insights gathered through an <a href=\"https:\/\/matterapp.com\/blog\/employee-pulse-survey\" target=\"_blank\" rel=\"noopener\">employee pulse survey<\/a> can further support these conversations by helping leaders regularly understand employee sentiment and identify areas where engagement or support may be needed.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Automate_onboarding_with_an_HR_chatbot\"><\/span><span style=\"font-weight: 400;\">#3. Automate onboarding with an HR chatbot<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The onboarding process has a lot of repetitive activities and conversations. Thus, giving a lot of scope for <\/span><a href=\"https:\/\/www.zavvy.io\/blog\/automate-employee-onboarding\"><span style=\"font-weight: 400;\">automating the onboarding tasks<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the best ways iis to get the new hire logged in to the company\u2019s messaging platform like Slack. Then Slack or your messaging platform can act as an all-in information provider and a medium to connect with other teammates and colleagues. The new hire does not have to switch from app to app to initiate onboarding, get company and project information, or even connect with other teammates.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The new hire can just log in to the company\u2019s messaging platform and start chatting with the HR virtual assistant for:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">providing his documents,\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">getting company\u2019s data,\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Project data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Competitive intelligence<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">booking meetings with the team manager and other teammates,\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">apply for an ID card, etc<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"4_Companys_update_and_wishes\"><\/span><span style=\"font-weight: 400;\">#4. Company\u2019s update and wishes<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Another task that acts as an ad-hoc in HR\u2019s life is sending out company updates or even organizing employee birthday celebrations, especially when we are all working remotely.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rather than tracking employee birthdays on siloed sheets and databases, you can ask your employees to add this data during onboarding or logging in the bit and post that the bot will remind you of upcoming birthdays and events and send automated wishes to the employees.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The bot can, on the back end, even connect with the vendors on your request to send the company&#8217;s birthday wishes and gifts to the employees.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The chatbot can even take birthday wishes from the entire office and then share them with the employee.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can even use the chatbot to send any new company updates or new events that you are organizing to the company to ensure maximum <a href=\"https:\/\/blog.giftpack.ai\/article\/how-to-improve-employee-engagement\">employee engagement<\/a>. Tracking key metrics like employee satisfaction helps HR teams act early\u2014tools like an <a href=\"https:\/\/matterapp.com\/employee-turnover-calculator\">employee turnover calculator<\/a> reveal turnover risks.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Personalized_self-serve_experience_247365_days\"><\/span><span style=\"font-weight: 400;\">#5. Personalized self-serve experience 24\/7\/365 days<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Providing a personalized self-serve knowledge base is one of the most obvious ways an HR chatbot improves employee experience and productivity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A chatbot provides a personalized, almost human chat experience to your employees for providing any company or personal experience. And this they can leverage from anywhere and from any device &#8211; 24\/7\/365 days. Employees don\u2019t have to rely on other colleagues or HR for basic or complicated information. They can simply chat with the bot on the messaging platform and get the insights or documents they are looking for.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span><b>Conclusion<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">You can automate almost all repetitive and mundane conversations and tasks using a chatbot. And the pandemic has shown us the viability and promise conversational AI technology has. And not just for customer engagement but also for connecting employees in an organization. HR virtual assistants provide an always-on platform for engaging, conversing, researching, showing their grievances, or for just searching a document.<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pandemic brought on many changes, not just in our home life but also in our work life. With remote work being our reality, employee engagement &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/\"> <span class=\"screen-reader-text\">How HR chatbots can improve employee engagement and productivity<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":150,"featured_media":4226,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HR chatbots can improve employee engagement and productivity<\/title>\n<meta name=\"description\" content=\"Boost employee engagement &amp; productivity with HR chatbots. Streamline HR processes, improve communication, and enhance employee satisfaction\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/botsify.com\/blog\/hr-chatbots-improve-employee-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HR chatbots can improve employee engagement and productivity\" \/>\n<meta property=\"og:description\" content=\"Boost employee engagement &amp; productivity with HR chatbots. 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