{"id":4068,"date":"2022-02-16T11:17:30","date_gmt":"2022-02-16T11:17:30","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=4068"},"modified":"2023-10-23T08:16:08","modified_gmt":"2023-10-23T08:16:08","slug":"chatbots-in-messengers","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/chatbots-in-messengers\/","title":{"rendered":"7 Myths About Chatbots in Messengers to Debunk Right Now"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">It&#8217;s been forever since the first chatbot saw the light in 1966, changing digital communication once and for all.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">More and more businesses bet on chatbots to design conversational experiences for their consumers. Back in 2018, there were <\/span><a href=\"https:\/\/venturebeat.com\/2018\/05\/01\/facebook-messenger-passes-300000-bots\/\"><span style=\"font-weight: 400;\">300,000+<\/span><\/a><span style=\"font-weight: 400;\"> chatbots on Facebook alone! And experts predict that the global chatbot market size will reach $1,25 billion by 2025.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No wonder:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The benefits of chatbots for business are many: better engagement between a brand and consumers, instant response, 24&#215;7 availability \u2014 all this provides personalized service to customers and serves as an extra sales channel for brands.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Above all those benefits, chatbot scalability stays:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">According to the data from <\/span><a href=\"https:\/\/www.juniperresearch.com\/press\/chatbots-to-deliver-11bn-cost-savings-2023\"><span style=\"font-weight: 400;\">Juniper Research<\/span><\/a><span style=\"font-weight: 400;\">, chatbot technology helps reduce business costs by up to $8 billion, and it will save businesses 2,5 billion customer service hours by 2023. Chatbot growth has been phenomenal in the last few years, with <\/span><a href=\"https:\/\/www.drift.com\/blog\/state-of-conversational-marketing\/\"><span style=\"font-weight: 400;\">87%<\/span><\/a><span style=\"font-weight: 400;\"> of consumers reporting neutral to positive experiences interacting with this tech.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Despite all the benefits and promising statistics, myths and prejudices about chatbot technology are still alive in the business world. It&#8217;s time to debunk them once and for all, don&#8217;t you agree?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this post, you will find seven myths about chatbots, with <\/span><a href=\"https:\/\/bid4papers.com\/blog\/how-to-write-an-argumentative-essay\/\"><span style=\"font-weight: 400;\">argumentative messages<\/span><\/a><span style=\"font-weight: 400;\"> on why these preconceptions are not what they seem to be.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let&#8217;s dive in!<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/chatbots-in-messengers\/#1_Chatbots_will_replace_people\" title=\"#1: Chatbots will replace people\">#1: Chatbots will replace people<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/chatbots-in-messengers\/#2_Chatbots_go_for_a_whole_sales_funnel\" title=\"#2: Chatbots go for a whole sales funnel\">#2: Chatbots go for a whole sales funnel<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/chatbots-in-messengers\/#3_A_few_standard_messages_are_enough\" title=\"#3: A few standard messages are enough\">#3: A few standard messages are enough<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/chatbots-in-messengers\/#4_With_chatbots_you_dont_need_email_marketing\" title=\"#4: With chatbots, you don&#8217;t need email marketing\">#4: With chatbots, you don&#8217;t need email marketing<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/chatbots-in-messengers\/#5_Chatbots_ensure_lead_generation\" title=\"#5: Chatbots ensure lead generation\">#5: Chatbots ensure lead generation<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/chatbots-in-messengers\/#6_Chatbots_dont_need_%E2%80%9CUnsubscribe%E2%80%9D_buttons\" title=\"#6: Chatbots don&#8217;t need &#8220;Unsubscribe&#8221; buttons\">#6: Chatbots don&#8217;t need &#8220;Unsubscribe&#8221; buttons<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/chatbots-in-messengers\/#7_Chatbots_dont_work\" title=\"#7: Chatbots don&#8217;t work\">#7: Chatbots don&#8217;t work<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botsify.com\/blog\/chatbots-in-messengers\/#Takeaway\" title=\"Takeaway\">Takeaway<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1_Chatbots_will_replace_people\"><\/span><span style=\"font-weight: 400;\">#1: Chatbots will replace people<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Yes, the first and foremost benefit of chatbots is that they can work round-the-clock and provide instant responses to consumers even outside operation hours, therefore satisfying those who don&#8217;t want to wait.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, a business doesn&#8217;t have to hire dozens of agents to answer customer queries 24\/7. One chatbot can address hundreds of consumers simultaneously; so, people wouldn&#8217;t wait in line for an answer. By automating this process, brands save cost and time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An easy call seems to fire all the agents and let chatbots do all the job, right?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not quite.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First, most consumers still prefer human assistance: <\/span><a href=\"https:\/\/www.forbes.com\/sites\/gilpress\/2019\/10\/02\/ai-stats-news-86-of-consumers-prefer-to-interact-with-a-human-agent-rather-than-a-chatbot\/\"><span style=\"font-weight: 400;\">86%<\/span><\/a><span style=\"font-weight: 400;\"> want to speak with a human instead of chatbots, and <\/span><a href=\"https:\/\/userlike.com\/en\/blog\/consumer-chatbot-perceptions\"><span style=\"font-weight: 400;\">60%<\/span><\/a><span style=\"font-weight: 400;\"> are ready to wait in a queue for a human agent to connect and help them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And second, the features of most ready-made platforms for creating chatbots still can&#8217;t make this technology super intellectual and close to human beings. Today&#8217;s AI is still unable to lead a consumer through the whole <a href=\"https:\/\/salesflare.com\/templates\/free-sales-funnel-template\/\">sales funnel template<\/a>, not to mention that only large companies can afford the development of such systems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, don&#8217;t hurry up to replace your support agents with chatbots. Let AI deal with common queries where canned responses and minimal personalization are enough for a positive user experience. And your agents can instead focus on more individual cases and strategic activities.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Chatbots_go_for_a_whole_sales_funnel\"><\/span><span style=\"font-weight: 400;\">#2: Chatbots go for a whole sales funnel<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Some still consider chatbots a magic button: Just push it \u2014 and sales will start going through the roof. But the reality is that the more complex product we have, the more factors will influence its promotion and sales, and the more complicated this system will be.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yes, a chatbot can serve as the link between the Interest and Desire stages of the <\/span><a href=\"https:\/\/landingi.com\/blog\/what-is-an-aida-model\/\"><span style=\"font-weight: 400;\">AIDA model<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If selling an ABC product to an audience who&#8217;s already interested in it, a few steps can be enough:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Invite them to a messenger.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Answer several questions with a chatbot.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Share a payment link.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">But speaking of complex work with more complicated products, chatbots won&#8217;t be enough to move a consumer to action. The process will require several tools, platforms, services, and people; plus, you&#8217;ll need to test regularly, supplement, and correct every stage to boost conversion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The automatization of some stages in the sales funnel is worth your efforts by all means, as it will save your time and budget. But it&#8217;s not reasonable to expect that chatbots can automate everything so much that you won&#8217;t have to do anything else.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s more reasonable to suggest that chatbots will help improve engagement, reduce the number of missed clients, enhance customer experience, and gain a competitive advantage.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Consider your chatbot a permanent participant in the process rather than the only instrument your business needs to hit the market.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_A_few_standard_messages_are_enough\"><\/span><span style=\"font-weight: 400;\">#3: A few standard messages are enough<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Here goes one of the most common misconceptions about chatbots for business:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Three to five canned messages are enough for a consumer to rid the mind of doubt and give you money.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sure thing, a business doesn&#8217;t have to craft cumbersome systems or complex <\/span><a href=\"https:\/\/botsify.com\/blog\/secrets-to-writing-scenarios-for-your-facebook-chatbots\/\"><span style=\"font-weight: 400;\">scripts for a chatbot<\/span><\/a><span style=\"font-weight: 400;\">, especially if it&#8217;s their first automatization attempt. The bare fact that the audience from social networks comes to a messenger for answers will help improve lead generation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But rather than sit and hope that a few standard chatbot messages will bring you qualitative leads, it would help focus on customer segmentation by interests and needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With this information ready at hand, you can prescribe a few different chatbot scenarios for different audience segments, therefore offering a personalized solution for each.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thus, you can segment the audience by the following attributes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Product preference (looks for a green TV but ignores refrigerators; wants to study <a href=\"https:\/\/www.rb.com.au\/services\/web-design-melbourne\/\">web design<\/a>, not copywriting; needs a divorce, not a criminal lawyer)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Readiness to buy (looks around and chooses; ready to buy right now; potentially interested but not sure if he needs it)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Motivation (out of boredom, it&#8217;s trendy, an urgent need, as a gift)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">These attributes may be different for each specific business, and you can (and should) combine them for a more accurate understanding of consumers&#8217; motivation and case. Your chatbot&#8217;s messages and calls to action to each audience segment will depend on that.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_With_chatbots_you_dont_need_email_marketing\"><\/span><span style=\"font-weight: 400;\">#4: With chatbots, you don&#8217;t need email marketing<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Sometimes, marketers oppose chatbots to email marketing, giving arguments like, <\/span><i><span style=\"font-weight: 400;\">&#8220;people don&#8217;t check their inboxes and don&#8217;t open all the emails there, but they read all the direct messages on social media.&#8221;<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Sounds like it makes sense, but there&#8217;s a small catch:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unread messages on social media annoy people more than unread emails because they check inboxes less often. So they might open a message to get rid of that red flag distracting them from scrolling a news feed, but it doesn&#8217;t mean they&#8217;ll read it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides, given that social media networks are more private than email, marketers need to be doubly careful and monitor user reaction to messages, therefore adjusting the frequency of interaction with their target audience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As for the opposition of chatbots to email marketing, these two channels do not contradict but complement each other:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>First,<\/b><span style=\"font-weight: 400;\"> you let a user choose a communication channel with our brand. If they prefer messengers \u2014 okay, but there are also chances they&#8217;ll choose email.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Second,<\/b><span style=\"font-weight: 400;\"> the features of messenger platforms aren&#8217;t as developed as that of email platforms, which doesn&#8217;t allow marketers to automate all processes.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Third,<\/b><span style=\"font-weight: 400;\"> both a chatbot and an email can play their role in the sales process: while email is perfect for transactional messengers, chatbots are for fast communication when a user wants to get feedback right here and now.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"5_Chatbots_ensure_lead_generation\"><\/span><span style=\"font-weight: 400;\">#5: Chatbots ensure lead generation<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Another popular myth about chatbots in messengers is that it&#8217;s enough to create and launch one for your business so it would start generating leads.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sure thing, it doesn&#8217;t work this way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A chatbot won&#8217;t crawl the internet searching for people who want to buy your product. To make it work and bring results, marketers first need to attract targets to messengers, using standard <\/span><a href=\"https:\/\/botsify.com\/blog\/10-best-lead-generation-tools-for-saas-startups\/\"><span style=\"font-weight: 400;\">lead-generation tools<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you can&#8217;t do it yourself, you can always ask for help from experts who will assist you in bringing in customers from the internet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It may be via PPC or targeted ads, CRM, email, all the <\/span><span style=\"font-weight: 400;\">benefits of SEO for small businesses<\/span><span style=\"font-weight: 400;\">, corresponding widgets on your website, or even going offline and inviting people with <a href=\"https:\/\/scanova.io\/blog\/qr-code-lead-generation\/\">QR-codes<\/a>.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"6_Chatbots_dont_need_%E2%80%9CUnsubscribe%E2%80%9D_buttons\"><\/span><span style=\"font-weight: 400;\">#6: Chatbots don&#8217;t need &#8220;Unsubscribe&#8221; buttons<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When training their chatbots to send promos, news, or special offers in messengers, some specialists &#8220;forget&#8221; about an unsubscribe button. Two reasons:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They don&#8217;t know about this feature.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They are afraid of losing subscribers.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">But it stands to reason that retaining your followers like that won&#8217;t lead to any positive results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Users unwilling to receive more messages from you will simply ban your account, which is not that great for business reputation. So your info chatbot should always provide an opportunity to unsubscribe.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Each messenger platform implements unsubscribe methods differently: It can be through a link, a button, or a keyword.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"7_Chatbots_dont_work\"><\/span><span style=\"font-weight: 400;\">#7: Chatbots don&#8217;t work<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">This myth comes from chatbot tech&#8217;s disadvantages. Yes, despite their growth and assisting businesses to run 24\/7 with no human error, chatbots still have challenges and are not as perfect as we expect them to be.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A considerable challenge for chatbot customization is the limits of NLP (Natural Language Processing):<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While a chatbot can understand words and phrases, it still can&#8217;t analyze their every possible meaning. So when a person writes to a chatbot using words that can have multiple meanings, irrelevant answers may come, driving some to conclude that chatbots don&#8217;t work.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, as already mentioned, most consumers still prefer human assistance. In so doing, users make business owners and marketers wonder if it&#8217;s worth spending resources on chatbot technology.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But this myth is easy to debunk if you use chatbots right and don&#8217;t expect them to do all the lead generation and customer service for you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0For that, make your chatbot:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Work with followers and customers only<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Allow users to unsubscribe<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Segment the audience and send the relevant content to each group<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go easy on the number and frequency of messages it sends<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Also, try not to give chatbots more responsibility than they can handle. And train your customer agents to take up the communication in messengers upon a user&#8217;s request.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Takeaway\"><\/span><span style=\"font-weight: 400;\">Takeaway<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The growth of chatbot technology is hard to deny, given all its benefits for businesses to save cost but enhance customer experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Yes, chatbots still have some challenges and disadvantages, thereby raising myths, prejudices, and doubts in those new to this technology. But with a <\/span><a href=\"https:\/\/botsify.com\/\"><span style=\"font-weight: 400;\">fully managed chatbot platform<\/span><\/a><span style=\"font-weight: 400;\"> at hand, you&#8217;ll build an engaging instrument to automate chat communication and grow your business with a personalized approach to every customer.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s been forever since the first chatbot saw the light in 1966, changing digital communication once and for all. More and more businesses bet on &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/botsify.com\/blog\/chatbots-in-messengers\/\"> <span class=\"screen-reader-text\">7 Myths About Chatbots in Messengers to Debunk Right Now<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":44,"featured_media":4069,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>7 Myths About Chatbots in Messengers to Debunk Right Now - Botsify<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/botsify.com\/blog\/chatbots-in-messengers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"7 Myths About Chatbots in Messengers to Debunk Right Now - Botsify\" \/>\n<meta property=\"og:description\" content=\"It&#8217;s been forever since the first chatbot saw the light in 1966, changing digital communication once and for all. 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