{"id":3525,"date":"2021-10-12T06:22:28","date_gmt":"2021-10-12T06:22:28","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=3525"},"modified":"2024-12-30T12:09:10","modified_gmt":"2024-12-30T12:09:10","slug":"handling-customer-complaints-with-chatbots","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/handling-customer-complaints-with-chatbots\/","title":{"rendered":"Dealing with unhappy customers? Here&#8217;s how you can handle customer complaints effectively with chatbots"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Handling frequent customer complaints can be a hassle sometimes. If left unattended, they lead to long negative reviews, impacting your future sales and business reputation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chatbots play a vital role in dealing with customer complaints quickly and efficiently. In fact, <\/span><a href=\"https:\/\/imeanmarketing.com\/blog\/ai-marketing-statistics\/\"><span style=\"font-weight: 400;\">69% of consumers<\/span><\/a><span style=\"font-weight: 400;\"> prefer to use AI chatbots for speedy communication with a brand.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To ensure your chatbot handles customer complaints effectively, here are some tips you can follow.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/handling-customer-complaints-with-chatbots\/#5_Ways_to_Improve_Customer_Service_with_Chatbots\" title=\"5 Ways to Improve Customer Service with Chatbots\u00a0\">5 Ways to Improve Customer Service with Chatbots\u00a0<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/handling-customer-complaints-with-chatbots\/#Presence_Across_Multiple_Platforms\" title=\"Presence Across Multiple Platforms\">Presence Across Multiple Platforms<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/handling-customer-complaints-with-chatbots\/#Monitor_Activity\" title=\"Monitor Activity\">Monitor Activity<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/handling-customer-complaints-with-chatbots\/#Avoid_Narrow_AI\" title=\"Avoid Narrow AI\">Avoid Narrow AI<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/handling-customer-complaints-with-chatbots\/#Create_Interactive_FAQs\" title=\"Create Interactive FAQs\u00a0\">Create Interactive FAQs\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/handling-customer-complaints-with-chatbots\/#Personalize\" title=\"Personalize\">Personalize<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/handling-customer-complaints-with-chatbots\/#Wrap_Up\" title=\"Wrap Up\">Wrap Up<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"5_Ways_to_Improve_Customer_Service_with_Chatbots\"><\/span><b>5 Ways to Improve Customer Service with Chatbots\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Presence_Across_Multiple_Platforms\"><\/span><b>Presence Across Multiple Platforms<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Today\u2019s customers are no longer satisfied with just one channel to reach out to brands, view products, get information, and make purchases. In fact, an average customer uses at least <\/span><a href=\"https:\/\/www.salesforce.com\/form\/industries\/connected-shopper-report-2019\/\"><span style=\"font-weight: 400;\">eight channels<\/span><\/a><span style=\"font-weight: 400;\"> to interact with the company.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To meet such ever-changing expectations, it\u2019s imperative to enable <\/span><a href=\"https:\/\/botsify.com\/blog\/top-practices-customer-service-in-2021\/\"><span style=\"font-weight: 400;\">customer service<\/span><\/a><span style=\"font-weight: 400;\"> across multiple digital channels, such as mobile messaging, web chat, and social media.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, handling different platforms is almost impossible without some level of automation \u2014 especially if you\u2019re a big business. Plus, hiring different individuals for every platform is a troublesome and expensive task and thus, we recommend <\/span><a href=\"https:\/\/blog.recruitee.com\/collaborative-hiring-benefits\/\"><span style=\"font-weight: 400;\">collaborative hiring<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is where chatbots come in.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chatbots help brands handle customer complaints on multiple platforms without any delays. A quick and valuable response might save you from negative reviews.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Start by checking your analytics to find the channels that get the highest traffic for your business. Avoid implementing a <\/span><a href=\"https:\/\/botsify.com\/blog\/15-best-instagram-bots-for-maximum-engagement-levels\/\"><span style=\"font-weight: 400;\">chatbot on Instagram<\/span><\/a><span style=\"font-weight: 400;\"> if only 5% of your prospects use it to communicate with you.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Next, find the most common customer questions on their preferred channel and program your chatbots to answer those requests. This provides customers with immediate responses to their queries in real-time and saves a lot of time for your support reps \u2014 a win-win situation for both.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Remember that different digital channels offer different features to the users. So, make sure your chatbot solves customer queries according to each channel\u2019s experience and coordinates the interactions across all these platforms.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Monitor_Activity\"><\/span><b>Monitor Activity<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A chatbot isn\u2019t something you can build, set, and forget. You will want to know the effectiveness of your chatbot and how your prospects use it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After all, it\u2019s just not about the implementation; it\u2019s also about updating your chatbot with <\/span><a href=\"https:\/\/monday.com\/blog\/project-management\/knowledge-management-system\/\"><span style=\"font-weight: 400;\">a knowledge base<\/span><\/a><span style=\"font-weight: 400;\"> until you achieve your KPI.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A simple way to monitor <\/span><a href=\"https:\/\/www.founderjar.com\/key-performance-indicator-kpi\/\"><span style=\"font-weight: 400;\">KPI<\/span><\/a><span style=\"font-weight: 400;\"> through chatbot analytics, which can help you keep an eye on how your customers interact with the bot and how well the chatbot responds to customer complaints. Plus, it can also provide insights into opportunities for <\/span><a href=\"https:\/\/www.invoiceberry.com\/blog\/enhance-small-business-in-the-digital-age\/\"><span style=\"font-weight: 400;\">business growth<\/span><\/a><span style=\"font-weight: 400;\"> and customer retention strategies.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In short, you can find answers to:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What do users think about your bot?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are they happy with the responses they get?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Is the chatbot successful in having a positive impact on recurring conversations?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Are the chatbot answers directing the customers towards taking certain actions?\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The key metrics you can evaluate are:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Total number of users who interacted with your chatbot;\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number of new users;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number of active users who engage with your chatbot on a daily or weekly basis;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The volume of questions your chatbot has answered;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The average length of interactions between chatbot and customers;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number of times your chatbot fails to respond;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The number of conversations started and successfully completed, and so on.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">After tracking these metrics, identify the loopholes and fine-tune your chatbot to improve the communication process. Make sure you <\/span><a href=\"https:\/\/www.nextiva.com\/blog\/what-is-ucaas.html\"><span style=\"font-weight: 400;\">optimize your chatbot<\/span><\/a><span style=\"font-weight: 400;\"> based on your business goals so that you can provide the best possible solutions to customer queries.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Avoid_Narrow_AI\"><\/span><b>Avoid Narrow AI<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">While communicating with a chatbot, we often use wrong pronunciation, double meanings, misused phrases, slang, etc. Now imagine the message typed by a super angry customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Do you think a chatbot with narrow AI will be able to handle such queries?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While chatbots with narrow AI are commonly used by businesses, they can only handle a limited number of tasks and lack artificial consciousness and the ability to handle unfamiliar situations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">They use rule-based programming to match customer queries with potential answers. If they receive a request beyond their scope, they will be unable to assist and end up replying with a &#8220;Sorry, I don&#8217;t understand.&#8221; message.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here&#8217;s a great example of how a chatbot shouldn&#8217;t respond:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3526\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image5-1.png\" alt=\"chatbot\" width=\"572\" height=\"714\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image5-1.png 572w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image5-1-240x300.png 240w\" sizes=\"(max-width: 572px) 100vw, 572px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0<\/span><a href=\"https:\/\/www.comm100.com\/blog\/top-10-chatbot-fails-and-how-to-avoid-them.html\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">If you want to handle <\/span><a href=\"https:\/\/www.chanty.com\/blog\/kanban-project-management\/\"><span style=\"font-weight: 400;\">different projects effectively<\/span><\/a><span style=\"font-weight: 400;\"> and build meaningful customer relationships, contextual chatbots can be your best bet.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Contextual chatbots are programmed to understand and learn from conversations and reply with the same sentiments and behavior according to the users&#8217; intentions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Plus, they remember previous customer interactions and queries and come up with plausible answers, just like humans.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Suppose a user wants to order food. If he had already given his location and preferences, the contextual chatbot would not ask these questions again. Instead, it will ask for confirmation and place your order immediately.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sending the right message at the right time to the prospect is what makes these chatbots unique. Who wouldn&#8217;t appreciate that whenever a user comes to your website, the chatbot greets them nicely, asks relevant questions about their queries, and, based on that, presents a thoughtful answer?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s a great example by <\/span><a href=\"https:\/\/www.dominos.com\"><span style=\"font-weight: 400;\">Dominos<\/span><\/a><span style=\"font-weight: 400;\">:\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3527 size-full\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image4-1.jpg\" alt=\"domino pizza chatbot\" width=\"758\" height=\"500\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image4-1.jpg 758w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image4-1-300x198.jpg 300w\" sizes=\"(max-width: 758px) 100vw, 758px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">However, designing a contextual chatbot requires complex architecture, time, and strategic planning.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is where <\/span><a href=\"https:\/\/botsify.com\/\"><span style=\"font-weight: 400;\">Botsify<\/span><\/a><span style=\"font-weight: 400;\"> can help.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is a no-code chatbot-building platform that allows you to develop your own chatbot according to your business needs. Plus, it comes with personalized support, flexible pricing plans, and hundreds of third-party integrations for your chatbot.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Create_Interactive_FAQs\"><\/span><b>Create Interactive FAQs\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Customers often ask about your business. Having an FAQ page on your website allows them to address common concerns about your product or service.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But, instead of having customers browse through your web pages searching for answers, what if you can use a chatbot to bring solutions to them?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A chatbot makes it possible to deliver the right answers to the FAQs to the right person at the right time \u2014 in a conversational manner.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First, upload your FAQ content on your website and program it into your chatbot AI interface. Your customers can enter their query in the bot, and it will use the \u201cpull mechanism\u201d to provide them with the best possible answers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chatbots use natural language processing (NLP) to recognize language as it\u2019s used in everyday interactions. This makes your customers feel satisfied as they get the answers they\u2019re looking for, improving the overall customer journey.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your customers appreciate how chatbots provide quick and efficient resolutions to their problems. Plus, your agents will stay focused on more complex tasks instead of answering repetitive questions.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Personalize\"><\/span><b>Personalize<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Suppose you purchased a laptop from a physical store, but after a few days, you notice that it\u2019s working too slow. So, you walk into the store to complain about it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The shopkeeper greets you nicely and asks you some questions to improve his services. This allows him to provide you a <\/span><a href=\"https:\/\/botsify.com\/blog\/provide-personalized-customer-experience-2021\/\"><span style=\"font-weight: 400;\">personalized customer experience<\/span><\/a><span style=\"font-weight: 400;\"> that caters to your specific needs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is exactly what efficient chatbots can do for your brand.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Today, personalization is the focal point of every business. The more personalized treatment you give to your customers, the more satisfied they\u2019ll be with your services. This will make them feel special, plus will increase their <\/span><a href=\"https:\/\/statusbrew.com\/insights\/client-on-boarding-checklist-for-agencies\/\"><span style=\"font-weight: 400;\">chances of buying<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Just like you train customer service agents to be friendly, program your chatbots to do the same.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s how you can do it:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Greeting the user by their first name, changing the salutation based on the time of day, or welcoming the repeat users in different styles is a great start to boost personalization in customer service chatbots.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use AI-driven chatbots as these can understand natural language and typos. Your customers will feel more comfortable engaging with them in their everyday language.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create fun <\/span><a href=\"https:\/\/www.learnworlds.com\/sell-digital-downloads\/\"><span style=\"font-weight: 400;\">digital downloads<\/span><\/a><span style=\"font-weight: 400;\"> with gifs and images. It is a great way to surprise the customers. Plus, they\u2019ll never forget how you made them feel.\u00a0\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The goal here is to show users that they\u2019re not interacting with a robot but instead with a real person. This level of personalization is sure to <\/span><a href=\"https:\/\/www.cloudtalk.io\/blog\/7-proven-ways-to-improve-customer-service\"><span style=\"font-weight: 400;\">boost customer satisfaction<\/span><\/a><span style=\"font-weight: 400;\">, which ultimately results in increased conversion rates.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Check out this great example of a bad chatbot greeting:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3528 size-full\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image2.png\" alt=\"messenger chatbot\" width=\"377\" height=\"267\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image2.png 377w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image2-300x212.png 300w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/><\/p>\n<p><a href=\"https:\/\/uxplanet.org\/3-steps-to-grow-chatbot-user-engagement-w-personalization-7d29e70c87ee\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Instead, this is how you should welcome your customers and engage them in a conversation:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3529 size-full\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image1-1.png\" alt=\"messenger chatbot\" width=\"378\" height=\"396\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image1-1.png 378w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/10\/image1-1-286x300.png 286w\" sizes=\"(max-width: 378px) 100vw, 378px\" \/><\/p>\n<p><a href=\"https:\/\/uxplanet.org\/3-steps-to-grow-chatbot-user-engagement-w-personalization-7d29e70c87ee\"><span style=\"font-weight: 400;\">Source<\/span><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Wrap_Up\"><\/span><b>Wrap Up<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you\u2019re looking for ways to spice up your customer support, it\u2019s time to look into chatbots. When implemented correctly, they can ensure your angry customers end up being content with the answers they receive and <\/span><a href=\"https:\/\/storyxpress.co\/blog\/brand-building-with-testimonial-videos\/\"><span style=\"font-weight: 400;\">improve your credibility<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Make sure your chatbot is present on the platforms your customers prefer. Offer them a personalized support experience to make them satisfied. Plus, create and load interactive FAQs in your AI interface for a speedy resolution of customer problems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use contextual chatbots instead of bots with narrow AI for meaningful interactions. And don\u2019t forget to monitor your chatbot activity to prevent any bad <\/span><a href=\"https:\/\/botsify.com\/blog\/customer-experience-the-key-to-customer-retention\/\"><span style=\"font-weight: 400;\">customer experience<\/span><\/a><span style=\"font-weight: 400;\"> from happening.\u00a0<\/span><\/p>\n<p><b>Remember:<\/b><span style=\"font-weight: 400;\"> Angry customers are a blessing in disguise as they provide you with valuable feedback. This allows you to know the gaps in your support system and make necessary changes in your chatbot to prevent future consequences.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Handling frequent customer complaints can be a hassle sometimes. If left unattended, they lead to long negative reviews, impacting your future sales and business reputation. &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/botsify.com\/blog\/handling-customer-complaints-with-chatbots\/\"> <span class=\"screen-reader-text\">Dealing with unhappy customers? Here&#8217;s how you can handle customer complaints effectively with chatbots<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":98,"featured_media":3530,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How you can handle customer complaints effectively with chatbots<\/title>\n<meta name=\"description\" content=\"Handle customer complaints effectively with chatbots. Learn strategies to address issues, and turn unhappy customers into loyal ones\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/botsify.com\/blog\/handling-customer-complaints-with-chatbots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How you can handle customer complaints effectively with chatbots\" \/>\n<meta property=\"og:description\" content=\"Handle customer complaints effectively with chatbots. 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