{"id":3324,"date":"2021-09-07T11:09:05","date_gmt":"2021-09-07T11:09:05","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=3324"},"modified":"2025-07-24T09:30:44","modified_gmt":"2025-07-24T09:30:44","slug":"chatbots-with-facebook-messenger","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/","title":{"rendered":"10 ways top brands are using chatbots with Facebook Messenger for their customer support"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">There are <\/span><a href=\"https:\/\/www.socialmediatoday.com\/news\/facebook-adds-new-ar-business-tools-to-messenger\/522580\/\"><span style=\"font-weight: 400;\">300,000 active Messenger bots<\/span><\/a><span style=\"font-weight: 400;\"> about effective customer support, and people and brands exchange over eight billion messages each month. Today there are only a few social media platforms that provide customer support through chatbots, and one of them is Facebook.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Before we dive into the details of how top brands use <a href=\"https:\/\/botsify.com\/facebook-chatbot\">Facebook Messenger chatbots<\/a> to deliver top-notch support to their customers, let us look at the brief overview of Facebook as a social media platform.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#A_Brief_Overview_About_Facebook\" title=\"A Brief Overview About Facebook\">A Brief Overview About Facebook<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#Connect_with_users_via_conversational_messaging\" title=\"Connect with users via conversational messaging\u00a0\">Connect with users via conversational messaging\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#Make_smooth_purchases\" title=\"Make smooth purchases\u00a0\">Make smooth purchases\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#Get_product_recommendations_quickly\" title=\"Get product recommendations quickly\">Get product recommendations quickly<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#Make_scheduling_easy\" title=\"Make scheduling easy\u00a0\">Make scheduling easy\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#Easy_and_smooth_transactions\" title=\"Easy and smooth transactions\u00a0\">Easy and smooth transactions\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#Book_a_memorable_stay\" title=\"Book a memorable stay\u00a0\">Book a memorable stay\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#Provide_accurate_information\" title=\"Provide accurate information\">Provide accurate information<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#Answer_complex_questions\" title=\"Answer complex questions\">Answer complex questions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#Include_augmented_reality\" title=\"Include augmented reality\u00a0\">Include augmented reality\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#Easy_access_to_medical_advice\" title=\"Easy access to medical advice\u00a0\">Easy access to medical advice\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#Summing_Up\" title=\"Summing Up\u00a0\">Summing Up\u00a0<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"A_Brief_Overview_About_Facebook\"><\/span><span style=\"font-weight: 400;\">A Brief Overview About Facebook<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Facebook is one of the most distinguished social media networks that help you increase your organization\u2019s brand visibility quickly. Through the likes on the social media platform, you can gauge the popularity of the brand.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nowadays, we see companies buying Facebook likes to get popular amongst their target audience. Hence, if you wish to become an expert user on Facebook, you need to get mastery over the topics like <\/span><a href=\"https:\/\/blog.wishpond.com\/post\/52815764009\/7-ways-to-increase-your-facebook-likes-guide\"><span style=\"font-weight: 400;\">how to increase your Facebook likes<\/span><\/a><span style=\"font-weight: 400;\"> and the art of <\/span><a href=\"https:\/\/planable.io\/schedule-social-media-posts\/schedule-facebook-posts\/\"><span style=\"font-weight: 400;\">scheduling Facebook posts<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once you do that, it will make your task easier to use chatbots with Facebook messenger to provide excellent customer support.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are into eCommerce, you can utilize different <\/span><a href=\"https:\/\/www.sendx.io\/blog\/ecommerce-tools\/\"><span style=\"font-weight: 400;\">eCommerce tools<\/span><\/a><span style=\"font-weight: 400;\"> in conjunction with Facebook messenger to get the most out of your business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now that you have a basic understanding of making the most of Facebook as a social media marketing tool let\u2019s dive right into the different ways brands use chatbots with Facebook messenger for their customer support.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Connect_with_users_via_conversational_messaging\"><\/span><b>Connect with users via conversational messaging\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Let&#8217;s face it; people don&#8217;t like to engage with messenger bots who lack personality and sound too robot-like and inconsistent. It is all about the way bots present themselves. This is where it becomes crucial for the bots to try out <\/span><a href=\"https:\/\/visme.co\/blog\/types-of-presentations\/\"><span style=\"font-weight: 400;\">different types of presentations<\/span><\/a><span style=\"font-weight: 400;\"> that they should have at their disposal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, <\/span><a href=\"https:\/\/www.prana.com\/\"><span style=\"font-weight: 400;\">Prana<\/span><\/a><span style=\"font-weight: 400;\">, a sustainable clothing brand, realized this and launched a <\/span><a href=\"http:\/\/m.me\/prana\"><span style=\"font-weight: 400;\">Facebook Messenger bot<\/span><\/a><span style=\"font-weight: 400;\"> with a friendly and personable tone. Instead of sending boring messages like &#8220;Hello&#8221; or &#8220;Welcome,\u201d it greets visitors with an informal &#8220;Hi, friend!&#8221;. Plus, it uses emojis to grab attention and gives shoppers the sense that they&#8217;re talking to a human rather than a bot.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This type of language helps you build meaningful relationships with customers and make them feel welcome. As a result, they stay on your website for longer and potentially make a purchase.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">prAna&#8217;s Messenger bot offers clickable tabs that allow shoppers to browse through and shop for what they want without leaving Messenger. Plus, it provides helpful tips to take you to specific menus or information you want to know about.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, if you want to return to the main shopping menu, type &#8220;Shop Collections.\u201d However, you always have the option to send out a quick message in case you&#8217;re stranded.\u00a0 Indeed, it is one of the best <\/span><a href=\"https:\/\/thecxlead.com\/tools\/best-customer-journey-mapping-tools\/\"><span style=\"font-weight: 400;\">customer journey mapping tools<\/span><\/a><span style=\"font-weight: 400;\"> we have come across for a long time.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3326 size-full\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/prana.png\" alt=\"prana chatbot\" width=\"512\" height=\"438\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/prana.png 512w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/prana-300x257.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/adespresso.com\/blog\/5-inspiring-chatbots-facebook-messenger\/\"><b>Source<\/b><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Make_smooth_purchases\"><\/span><b>Make smooth purchases\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Chatbots assist shoppers throughout their buying journey and help them make quick decisions. However, lengthy bot interactions can discourage impatient customers, resulting in lost sales. This is where you need to take into consideration the <\/span><a href=\"https:\/\/reply.io\/sales-objectives-2021\"><span style=\"font-weight: 400;\">sales objective for 2021<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><a href=\"https:\/\/www.facebook.com\/Dominos\/\"><span style=\"font-weight: 400;\">Domino\u2019s Facebook Messenger chatbot<\/span><\/a><span style=\"font-weight: 400;\"> makes it easier for customers to place an order in a few steps to ensure frictionless purchases. There\u2019s no hassle downloading an app, visiting a website, or dialing a number \u2014 all the customer needs to do is join a conversation with the bot in Messenger.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Domino\u2019s chatbot provides customers with three options to start: Order, Track Order, or Customer Support. They can also repeat their previous order, ask questions, and make payments in cash upon delivery, making it easy for Dominos and the customer.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3327\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/domino-pizza-chatbot.png\" alt=\"domino pizza chatbot\" width=\"512\" height=\"444\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/domino-pizza-chatbot.png 512w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/domino-pizza-chatbot-300x260.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.facebook.com\/Dominos\"><b>Source<\/b><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Get_product_recommendations_quickly\"><\/span><b>Get product recommendations quickly<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Some brands go beyond customer expectations by using chatbots to offer personalized product recommendations based on customers\u2019 preferences. This draws the shopper\u2019s attention to products and offers relevant to their interest, leading to sales.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kayak\u2019s Messenger bot does this.\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.kayak.com\/\"><span style=\"font-weight: 400;\">Kayak<\/span><\/a><span style=\"font-weight: 400;\"> is a travel tool that uses a Facebook chatbot to provide flight and hotel recommendations based on the customers\u2019 interests, previous conversations, and even Kayak\u2019s search history.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3328\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/kayak-chatbot-example.png\" alt=\"kayak chatbot example\" width=\"512\" height=\"266\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/kayak-chatbot-example.png 512w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/kayak-chatbot-example-300x156.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/adespresso.com\/blog\/5-inspiring-chatbots-facebook-messenger\/\"><b>Source<\/b><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Once you click &#8220;Get Started,\u201d you\u2019ll see three options: Flight, Hotels, and More Options. By clicking \u201cMore Options,\u201d you can ask the chatbot, and it will pull thousands of search results to answer your question immediately. Ask questions like, <\/span><i><span style=\"font-weight: 400;\">\u201cCan you suggest a hotel in Paris for Christmas?\u201d<\/span><\/i><span style=\"font-weight: 400;\"> or simply state, <\/span><i><span style=\"font-weight: 400;\">\u201cI would like to book a flight from London to Germany on September 4, in the evening.\u201d<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">There\u2019s nothing better than making it simple for customers to find all the information they need in one place. Not only it builds trust in your brand, but it also fosters better relationships, driving more sales.\u00a0\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Make_scheduling_easy\"><\/span><b>Make scheduling easy\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If your business offers appointments that need to be scheduled, using a Facebook messenger chatbot can be your best bet.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Think about it this way: Customers don\u2019t always have the time to visit the parlor to make an appointment in a salon. Booking through bots makes it convenient for them to schedule appointments anytime, anywhere, without the help of any customer service representative.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It helps customer reps manage the appointments efficiently to focus on accomplishing more significant tasks \u2014 solving complex customer queries.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, <\/span><a href=\"https:\/\/www.sephora.com\/\"><span style=\"font-weight: 400;\">Sephora\u2019s<\/span><\/a><span style=\"font-weight: 400;\"> Messenger bot lets customers book in-store service appointments, such as facials, makeovers, and so on. It has seen an <\/span><a href=\"https:\/\/www.chatbotguide.org\/sephora-bot\"><span style=\"font-weight: 400;\">11% increase in booking rates<\/span><\/a><span style=\"font-weight: 400;\"> after introducing the scheduling bot.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3329\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/sephora-makeup-assistant.jpg\" alt=\"sephora makeup chatbot assistant\" width=\"310\" height=\"512\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/sephora-makeup-assistant.jpg 310w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/sephora-makeup-assistant-182x300.jpg 182w\" sizes=\"(max-width: 310px) 100vw, 310px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.facebook.com\/messenger\/photos\/the-sephora-bot-for-messenger-is-one-of-peoples-favorite-bots-on-the-messenger-p\/1294552987331045\/\"><b>Source<\/b><\/a><\/p>\n<p><span style=\"font-weight: 400;\">The best part? Customers don\u2019t have to call or visit the store to schedule an appointment \u2014 <\/span><span style=\"font-weight: 400;\">chatbots can do it<\/span><span style=\"font-weight: 400;\"> in a matter of minutes. All they need to do is:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose the \u201cBook a Service\u201d option.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Type the city in which they wish to book the makeover.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select a store at a convenient location.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select a time and date available at the desired store.\u00a0<\/span><\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"Easy_and_smooth_transactions\"><\/span><b>Easy and smooth transactions\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Chatbot Magazine found that <\/span><a href=\"https:\/\/chatbotsmagazine.com\/chatbot-report-2018-global-trends-and-analysis-4d8bbe4d924b\"><span style=\"font-weight: 400;\">67% of US millennials<\/span><\/a><span style=\"font-weight: 400;\"> prefer to purchase from brands using a chatbot. Further, <\/span><a href=\"https:\/\/www.hubspot.com\/stories\/chatbot-marketing-future\"><span style=\"font-weight: 400;\">47% of shoppers<\/span><\/a><span style=\"font-weight: 400;\"> are more likely to purchase items through a bot. The reason for that being, the bot sends <\/span><a href=\"https:\/\/www.smartrmail.com\/blog\/thank-you-for-your-purchase-email-examples-tips\/\"><span style=\"font-weight: 400;\">thank you emails post purchases<\/span><\/a><span style=\"font-weight: 400;\"> along with a gift offer and coupons to make you feel special and keep you loyal as a customer.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, if you haven\u2019t considered implementing messenger chatbots to make transactions within the context of a conversation, there\u2019s no better time than now.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Take <\/span><a href=\"https:\/\/www.mastercard.com\/\"><span style=\"font-weight: 400;\">Mastercard<\/span><\/a><span style=\"font-weight: 400;\">, for example.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Mastercard\u2019s Facebook Messenger bot, known as Mastercard KAI, allows customers to know their account balance, recent transactions, due payment dates, purchase history, rewards, and so on \u2014 by sending a simple text.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, type \u201cHow much did I spend on Gyms in August?\u201d and it will show you the exact amount spent during that specified period.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, the bot enables Masterpass within the chat. Plus, customers can chat with merchants and make payments to them without leaving Messenger.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3330\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/mastercard-chatbot-assistant.jpg\" alt=\"mastercard chatbot assistant KAI\" width=\"512\" height=\"302\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/mastercard-chatbot-assistant.jpg 512w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/mastercard-chatbot-assistant-300x177.jpg 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.socialmediatoday.com\/news\/9-great-examples-of-how-brands-are-using-chatbots\/524138\/\"><b>Source<\/b><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Book_a_memorable_stay\"><\/span><b>Book a memorable stay\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Gone are the days when people had to visit local travel agents to book flights and hotels. With <a href=\"https:\/\/botsify.com\/messenger-chatbot\">messenger chatbots<\/a>, you can do all this anytime, right from the comfort of your house \u2014 be it offering travel recommendations, booking a hotel, receiving route tips, or being a virtual guide.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let\u2019s take the example of <\/span><a href=\"https:\/\/marriott-hotels.marriott.com\/?fbclid=IwAR1HJL8YTfPGSasysIXhMWPWiVAB4OextFycFPzF-6KpLVTEDs_qbec9XTQ\"><span style=\"font-weight: 400;\">Marriott Hotels<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Marriott International, a leader in the hospitality industry, focuses on providing a stellar <\/span><a href=\"https:\/\/botsify.com\/blog\/customer-experience-the-key-to-customer-retention\/\"><span style=\"font-weight: 400;\">customer experience<\/span><\/a><span style=\"font-weight: 400;\"> to its guests. After acquiring Starwood Hotels and Resorts, Marriott created its first Facebook Messenger bot in 2016 to help guests link their Marriott and Starwood reward accounts.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3331\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/marriot-chatbot.gif\" alt=\"marriot hotel chatbot\" width=\"346\" height=\"512\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.chatbotguide.org\/mariott-bot\"><b>Source<\/b><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Later, this chatbot was transitioned into a booking bot and allowed customers to:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enter their city and dates, and get hotel recommendations.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Book travel at more than 4700 hotels.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check out useful content from Marriott\u2019s magazine &#8211; Traveller.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Change reservations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get their queries resolved more quickly.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Guests can also use this chatbot to ask for toiletries delivered to their rooms, give them a wake-up call in the morning, and even answer questions about the hotel\u2019s amenities.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In a nut hell, Marriott\u2019s chatbot automates travel-related tasks and provides exceptional service to the guests throughout their stay.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Provide_accurate_information\"><\/span><b>Provide accurate information<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We live in a modern, highly connected, and information-dense world. Yet, distributing reliable, up-to-date information is still a challenge.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Traditional media, such as TV and newspapers, require subscriptions for access and are losing their status as a primary information source. The younger population prefers social media over traditional channels, but many platforms are full of fake news and privacy breaches.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Enter Messenger chatbots.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Messenger chatbots have a huge potential in disseminating critical information to a vast population. From providing highly customized information based on the needs and location of the user to responding to specific questions interactively \u2014 chatbots can do it all. The best part? They\u2019re available 24\/7.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, during the coronavirus pandemic, many companies and organizations have implemented Facebook bots to provide validated, up-to-date information to billions on the spread of the disease, its symptoms, preventive measures, and regular cases.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One such organization is the <\/span><a href=\"https:\/\/www.who.int\/\"><span style=\"font-weight: 400;\">World Health Organization (WHO)<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">WHO launched the Facebook Messenger version of its WHO Health Alert Platform to enable users to access accurate and instant information \u2014 with a simple Facebook search. This is critical to combat Covid-19 misinformation and avoid unnecessary fear and panic in such sensitive times.\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">The WHO\u2019s bot can reach 4.2 billion people in various languages, including English, French, Spanish, and Arabic.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3332\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/who-chatbot.jpg\" alt=\"world health organization chatbot\" width=\"207\" height=\"400\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/who-chatbot.jpg 207w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/who-chatbot-155x300.jpg 155w\" sizes=\"(max-width: 207px) 100vw, 207px\" \/><a href=\"https:\/\/messengernews.fb.com\/2020\/04\/14\/world-health-organization-launches-messenger-experience-to-help-deliver-accurate-information-on-covid-19\/\"><b>Source<\/b><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Answer_complex_questions\"><\/span><b>Answer complex questions<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Most chatbot conversations start with a simple \u201cHello\u201d and often take a complex and challenging tone later. From how to get started with the software to how to make a purchase \u2014 users shoot all kinds of tricky questions towards a chatbot, making it confused.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The goal is to make messenger chatbots a knowledge base where customers can ask simple or complex questions and troubleshoot common errors. Based on specific queries, the bot then guides users towards a solution.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is exactly how <\/span><a href=\"http:\/\/www.adobe.com\/photoshop\"><span style=\"font-weight: 400;\">Adobe Photoshop\u2019s<\/span><\/a><span style=\"font-weight: 400;\"> messenger chatbot works.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">After clicking \u201cGet Started,\u201d the bot asks you to select a tab that describes your question or issue. For example, if you want to learn how to do something on Photoshop, choose the \u201cLearn How To\u201d tab, and it will ask you to pick a more specific topic, such as edit or fix photos, sync presets, keyboard shortcuts, export layers, sky replacement, and so on.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Based on the user&#8217;s issues, the bot presents two options \u2014 first, to check a more detailed article on-site, and second, to speak with the staff, experts, or community.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3333\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/adobe-photshop-chatbot.png\" alt=\"adobe-photshop-chatbot\" width=\"512\" height=\"468\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/adobe-photshop-chatbot.png 512w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/adobe-photshop-chatbot-300x274.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.facebook.com\/Photoshop\"><b>Source<\/b><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Include_augmented_reality\"><\/span><b>Include augmented reality\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Picture this: a beauty consultant in a cosmetics store asks you questions about your preferences, provides makeup recommendations, and finally suggests the products that will go well with your skin type. Further, she is holding the mirror for you while you\u2019re applying makeup and complimenting your looks.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now imagine all of this happening with you at your home.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sounds impossible?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s not anymore with AR-enabled Messenger chatbots.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customers today have become habitual to conversing with chatbots for queries and purchases. And combining it with augmented reality (AR) can lead to a whole new world of exceptional shopping experiences.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Including augmented reality allows brands the unlimited power to interact three-dimensionally with customers, making their overall buying journey a personalized and immersive experience.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Skincare brand <\/span><a href=\"https:\/\/www.ponds.com\/\"><span style=\"font-weight: 400;\">POND\u2019s<\/span><\/a><span style=\"font-weight: 400;\"> launched an AI-enabled skin-diagnostic messenger chatbot called SAL. When a customer uploads their picture, SAL uses augmented reality to provide personalized skincare recommendations in four areas \u2014 pimples, wrinkles, spots, and uneven skin tone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Once the diagnosis is complete, the bot provides in-depth insights about the user\u2019s skin condition and recommends the beauty products suitable for the user.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">SAL generated 15 times higher purchase intent. Plus, <\/span><a href=\"https:\/\/www.cosmeticsdesign-asia.com\/Article\/2020\/12\/23\/Personalised-shopping-POND-S-sees-more-interest-for-skin-care-offerings-after-launching-AI-chatbot-on-Shopee\"><span style=\"font-weight: 400;\">98% of users<\/span><\/a><span style=\"font-weight: 400;\"> cited positive experiences with the bot.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3334\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/interactive-ponds-chatbot.png\" alt=\"interactive-ponds-chatbot\" width=\"505\" height=\"309\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/interactive-ponds-chatbot.png 505w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/interactive-ponds-chatbot-300x184.png 300w\" sizes=\"(max-width: 505px) 100vw, 505px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/botcore.ai\/blog\/facebook-messenger-chatbot-examples\/\"><b>Source<\/b><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Easy_access_to_medical_advice\"><\/span><b>Easy access to medical advice\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Nowadays, patients need quick access to health information and medical facilities. Further, they don\u2019t always have the time to visit the clinics to book an appointment. This is where using <\/span><a href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-cases\/\"><span style=\"font-weight: 400;\">Messenger chatbots in the healthcare sector<\/span><\/a><span style=\"font-weight: 400;\"> can help.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">From booking medical appointments and detecting symptoms to assisting patients throughout their recovery \u2014 Facebook chatbots can work wonders in empowering your healthcare service to run seamlessly.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While chatbots handle lower-level tasks, doctors have more time to dedicate enough attention to each patient. Plus, they allow doctors to access the patient\u2019s previous medical records quickly in case of an emergency, such as heart attack, allergies, check-ups, and so on. Choosing the right <a href=\"https:\/\/softwarefinder.com\/resources\/which-emr-platforms-are-good-for-private-practice\">emr for private practice<\/a> can further streamline this process, ensuring seamless access to critical patient information.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sites like <\/span><a href=\"https:\/\/www.healthtap.com\/\"><span style=\"font-weight: 400;\">HealthTap<\/span><\/a><span style=\"font-weight: 400;\">, have launched a Messenger bot to help people access trustworthy information, determine their medical condition, and consult with live doctors. Based on the symptoms, they can find what might be wrong with them and find a doctor in their area for treatment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, the bot enables users to submit questions to more than 100,000 doctors in the US. Plus, contact them via video or text messaging.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What\u2019s more, the bot ensures the identity of the user is kept anonymous and confidential. Neither the app nor the doctor will know who the user is.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3335\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/health-tap-chatbot.png\" alt=\"health-tap-chatbot\" width=\"350\" height=\"510\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/health-tap-chatbot.png 350w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/health-tap-chatbot-206x300.png 206w\" sizes=\"(max-width: 350px) 100vw, 350px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.socialmediatoday.com\/marketing\/5-brands-using-facebook-messenger-bots-level-their-social-media-strategies\"><b>Source<\/b><\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Summing_Up\"><\/span><span style=\"font-weight: 400;\">Summing Up\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As you can see, there are heaps of ways to use Messenger bots to <\/span><a href=\"https:\/\/botsify.com\/blog\/11-strategies-to-boost-customer-engagement\/\"><span style=\"font-weight: 400;\">engage with your customers<\/span><\/a><span style=\"font-weight: 400;\"> and provide exceptional support.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, what are you waiting for? Create your Facebook Messenger bot with <\/span><a href=\"https:\/\/botsify.com\/\"><span style=\"font-weight: 400;\">Botsify<\/span><\/a><span style=\"font-weight: 400;\"> today and open a new world of immersive customer experiences <\/span><a href=\"https:\/\/acowebs.com\/ecommerce-personalization\/\"><span style=\"font-weight: 400;\">using personalization<\/span><\/a><span style=\"font-weight: 400;\"> on your online store.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are 300,000 active Messenger bots about effective customer support, and people and brands exchange over eight billion messages each month. Today there are only &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/\"> <span class=\"screen-reader-text\">10 ways top brands are using chatbots with Facebook Messenger for their customer support<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":98,"featured_media":3336,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>10 ways brands use Messenger chatbots for customer support<\/title>\n<meta name=\"description\" content=\"Discover 10 powerful ways top brands use Facebook Messenger chatbots to boost customer support, less response time, and improve satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 ways brands use Messenger chatbots for customer support\" \/>\n<meta property=\"og:description\" content=\"Discover 10 powerful ways top brands use Facebook Messenger chatbots to boost customer support, less response time, and improve satisfaction.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/\" \/>\n<meta property=\"og:site_name\" content=\"Botsify\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/botsifyapp\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-07T11:09:05+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-24T09:30:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/Top-Brands-Using-Chatbots-With-Facebook-Messenger-For-Their-Customer-Support.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2240\" \/>\n\t<meta property=\"og:image:height\" content=\"1260\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Dhruv Maheshwari\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dhruv Maheshwari\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/\"},\"author\":{\"name\":\"Dhruv Maheshwari\",\"@id\":\"https:\/\/botsify.com\/blog\/#\/schema\/person\/8f23c6309711cd2e45263de3144a1dcb\"},\"headline\":\"10 ways top brands are using chatbots with Facebook Messenger for their customer support\",\"datePublished\":\"2021-09-07T11:09:05+00:00\",\"dateModified\":\"2025-07-24T09:30:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/\"},\"wordCount\":2266,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/botsify.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/Top-Brands-Using-Chatbots-With-Facebook-Messenger-For-Their-Customer-Support.png\",\"articleSection\":[\"Chatbot\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/\",\"url\":\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/\",\"name\":\"10 ways brands use Messenger chatbots for customer support\",\"isPartOf\":{\"@id\":\"https:\/\/botsify.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/Top-Brands-Using-Chatbots-With-Facebook-Messenger-For-Their-Customer-Support.png\",\"datePublished\":\"2021-09-07T11:09:05+00:00\",\"dateModified\":\"2025-07-24T09:30:44+00:00\",\"description\":\"Discover 10 powerful ways top brands use Facebook Messenger chatbots to boost customer support, less response time, and improve satisfaction.\",\"breadcrumb\":{\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#primaryimage\",\"url\":\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/Top-Brands-Using-Chatbots-With-Facebook-Messenger-For-Their-Customer-Support.png\",\"contentUrl\":\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/Top-Brands-Using-Chatbots-With-Facebook-Messenger-For-Their-Customer-Support.png\",\"width\":2240,\"height\":1260,\"caption\":\"Chatbots With Facebook Messenger\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"blog\",\"item\":\"https:\/\/botsify.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"10 ways top brands are using chatbots with Facebook Messenger for their customer support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/botsify.com\/blog\/#website\",\"url\":\"https:\/\/botsify.com\/blog\/\",\"name\":\"Botsify\",\"description\":\"Botsify\u2019s blog covers AI Agents, Agentic AI, and automation trends. Learn how to build and scale intelligent agent systems.\",\"publisher\":{\"@id\":\"https:\/\/botsify.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/botsify.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/botsify.com\/blog\/#organization\",\"name\":\"Botsify\",\"url\":\"https:\/\/botsify.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/botsify.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2025\/09\/Botsify-Logo-180x60-1.png\",\"contentUrl\":\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2025\/09\/Botsify-Logo-180x60-1.png\",\"width\":563,\"height\":188,\"caption\":\"Botsify\"},\"image\":{\"@id\":\"https:\/\/botsify.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/botsifyapp\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/botsify.com\/blog\/#\/schema\/person\/8f23c6309711cd2e45263de3144a1dcb\",\"name\":\"Dhruv Maheshwari\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/botsify.com\/blog\/#\/schema\/person\/image\/30015a55413b85404bd67030f4f54a98\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/208923d7031f25e87e51c67d7f1a151e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/208923d7031f25e87e51c67d7f1a151e?s=96&d=mm&r=g\",\"caption\":\"Dhruv Maheshwari\"},\"description\":\"Dhruv Maheshwari is a SaaS Content Marketer who helps brands grow organically by designing a winning content strategy and creating outstanding content pieces. In his free time, he is chiseling his fitness goals and traveling around the world.\",\"url\":\"https:\/\/botsify.com\/blog\/author\/dhruvmaheshwari\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"10 ways brands use Messenger chatbots for customer support","description":"Discover 10 powerful ways top brands use Facebook Messenger chatbots to boost customer support, less response time, and improve satisfaction.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/","og_locale":"en_US","og_type":"article","og_title":"10 ways brands use Messenger chatbots for customer support","og_description":"Discover 10 powerful ways top brands use Facebook Messenger chatbots to boost customer support, less response time, and improve satisfaction.","og_url":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/","og_site_name":"Botsify","article_publisher":"https:\/\/www.facebook.com\/botsifyapp","article_published_time":"2021-09-07T11:09:05+00:00","article_modified_time":"2025-07-24T09:30:44+00:00","og_image":[{"width":2240,"height":1260,"url":"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/Top-Brands-Using-Chatbots-With-Facebook-Messenger-For-Their-Customer-Support.png","type":"image\/png"}],"author":"Dhruv Maheshwari","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Dhruv Maheshwari","Est. reading time":"12 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#article","isPartOf":{"@id":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/"},"author":{"name":"Dhruv Maheshwari","@id":"https:\/\/botsify.com\/blog\/#\/schema\/person\/8f23c6309711cd2e45263de3144a1dcb"},"headline":"10 ways top brands are using chatbots with Facebook Messenger for their customer support","datePublished":"2021-09-07T11:09:05+00:00","dateModified":"2025-07-24T09:30:44+00:00","mainEntityOfPage":{"@id":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/"},"wordCount":2266,"commentCount":0,"publisher":{"@id":"https:\/\/botsify.com\/blog\/#organization"},"image":{"@id":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#primaryimage"},"thumbnailUrl":"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/Top-Brands-Using-Chatbots-With-Facebook-Messenger-For-Their-Customer-Support.png","articleSection":["Chatbot"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/","url":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/","name":"10 ways brands use Messenger chatbots for customer support","isPartOf":{"@id":"https:\/\/botsify.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#primaryimage"},"image":{"@id":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#primaryimage"},"thumbnailUrl":"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/Top-Brands-Using-Chatbots-With-Facebook-Messenger-For-Their-Customer-Support.png","datePublished":"2021-09-07T11:09:05+00:00","dateModified":"2025-07-24T09:30:44+00:00","description":"Discover 10 powerful ways top brands use Facebook Messenger chatbots to boost customer support, less response time, and improve satisfaction.","breadcrumb":{"@id":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#primaryimage","url":"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/Top-Brands-Using-Chatbots-With-Facebook-Messenger-For-Their-Customer-Support.png","contentUrl":"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2021\/09\/Top-Brands-Using-Chatbots-With-Facebook-Messenger-For-Their-Customer-Support.png","width":2240,"height":1260,"caption":"Chatbots With Facebook Messenger"},{"@type":"BreadcrumbList","@id":"https:\/\/botsify.com\/blog\/chatbots-with-facebook-messenger\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"blog","item":"https:\/\/botsify.com\/blog\/"},{"@type":"ListItem","position":2,"name":"10 ways top brands are using chatbots with Facebook Messenger for their customer support"}]},{"@type":"WebSite","@id":"https:\/\/botsify.com\/blog\/#website","url":"https:\/\/botsify.com\/blog\/","name":"Botsify","description":"Botsify\u2019s blog covers AI Agents, Agentic AI, and automation trends. Learn how to build and scale intelligent agent systems.","publisher":{"@id":"https:\/\/botsify.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/botsify.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/botsify.com\/blog\/#organization","name":"Botsify","url":"https:\/\/botsify.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/botsify.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2025\/09\/Botsify-Logo-180x60-1.png","contentUrl":"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2025\/09\/Botsify-Logo-180x60-1.png","width":563,"height":188,"caption":"Botsify"},"image":{"@id":"https:\/\/botsify.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/botsifyapp"]},{"@type":"Person","@id":"https:\/\/botsify.com\/blog\/#\/schema\/person\/8f23c6309711cd2e45263de3144a1dcb","name":"Dhruv Maheshwari","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/botsify.com\/blog\/#\/schema\/person\/image\/30015a55413b85404bd67030f4f54a98","url":"https:\/\/secure.gravatar.com\/avatar\/208923d7031f25e87e51c67d7f1a151e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/208923d7031f25e87e51c67d7f1a151e?s=96&d=mm&r=g","caption":"Dhruv Maheshwari"},"description":"Dhruv Maheshwari is a SaaS Content Marketer who helps brands grow organically by designing a winning content strategy and creating outstanding content pieces. In his free time, he is chiseling his fitness goals and traveling around the world.","url":"https:\/\/botsify.com\/blog\/author\/dhruvmaheshwari\/"}]}},"authors":[],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/botsify.com\/blog\/wp-json\/wp\/v2\/posts\/3324"}],"collection":[{"href":"https:\/\/botsify.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/botsify.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/botsify.com\/blog\/wp-json\/wp\/v2\/users\/98"}],"replies":[{"embeddable":true,"href":"https:\/\/botsify.com\/blog\/wp-json\/wp\/v2\/comments?post=3324"}],"version-history":[{"count":8,"href":"https:\/\/botsify.com\/blog\/wp-json\/wp\/v2\/posts\/3324\/revisions"}],"predecessor-version":[{"id":10444,"href":"https:\/\/botsify.com\/blog\/wp-json\/wp\/v2\/posts\/3324\/revisions\/10444"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/botsify.com\/blog\/wp-json\/wp\/v2\/media\/3336"}],"wp:attachment":[{"href":"https:\/\/botsify.com\/blog\/wp-json\/wp\/v2\/media?parent=3324"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/botsify.com\/blog\/wp-json\/wp\/v2\/categories?post=3324"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/botsify.com\/blog\/wp-json\/wp\/v2\/tags?post=3324"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}