{"id":3228,"date":"2021-08-23T06:00:09","date_gmt":"2021-08-23T06:00:09","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=3228"},"modified":"2024-01-18T05:57:26","modified_gmt":"2024-01-18T05:57:26","slug":"ai-chatbots-in-the-healthcare-industry-5-use-case","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/","title":{"rendered":"AI Chatbots in the Healthcare Industry: 5 Use Cases"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Undoubtedly, artificial intelligence (AI) is impacting healthcare in more than one way. According to a recent <\/span><a href=\"https:\/\/www.accenture.com\/_acnmedia\/PDF-102\/Accenture-Digital-Health-Tech-Vision-2019.pdf#zoom=100\" rel=\"nofollow\"><span style=\"font-weight: 400;\">report<\/span><\/a><span style=\"font-weight: 400;\">, 2 out 5 healthcare executives believe that AI technology will revolutionize the healthcare industry within the next three years. It is further <\/span><span style=\"font-weight: 400;\">expected<\/span><span style=\"font-weight: 400;\"> that the growth in the AI market will touch $6.6 billion by the end of 2021.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this article, we will focus on one crucial aspect of <a href=\"https:\/\/superbthemes.com\/murf-ai-review-2\/\">artificial intelligence<\/a> \u2013 AI chatbots in the healthcare industry. Let\u2019s understand how AI plays an integral role in healthcare and how AI chatbots lead the industry.\u00a0\u00a0<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_55 counter-hierarchy ez-toc-counter ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor: pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-6633ec0ae936b\" ><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input aria-label=\"Toggle\" aria-label=\"item-6633ec0ae936b\"  type=\"checkbox\" id=\"item-6633ec0ae936b\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#AI_in_Healthcare\" title=\"AI in Healthcare\">AI in Healthcare<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#AI_And_Chatbots_How_Does_It_Work\" title=\"AI And Chatbots: How Does It Work?\">AI And Chatbots: How Does It Work?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#The_Two_Types_Of_Chatbots\" title=\"The Two Types Of Chatbots\">The Two Types Of Chatbots<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#AI_Chatbots_in_The_Healthcare_Industry\" title=\"AI Chatbots in The Healthcare Industry\">AI Chatbots in The Healthcare Industry<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#Schedule_Medical_Appointments\" title=\"Schedule Medical Appointments\u00a0\">Schedule Medical Appointments\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#Collect_Patient_Data\" title=\"Collect Patient Data\">Collect Patient Data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#Request_Prescriptions\" title=\"Request Prescriptions\">Request Prescriptions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#Health_Tracking\" title=\"Health Tracking\u00a0\">Health Tracking\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#Internal_Team_Coordination\" title=\"Internal Team Coordination\">Internal Team Coordination<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#Examples_of_Healthcare_Chatbots\" title=\"Examples of Healthcare Chatbots\">Examples of Healthcare Chatbots<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#Cancer_Chatbots\" title=\"Cancer Chatbots\">Cancer Chatbots<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#Sensely\" title=\"Sensely\">Sensely<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/#Wrap_Up\" title=\"Wrap Up\">Wrap Up<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"AI_in_Healthcare\"><\/span><b>AI in Healthcare<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">AI has revolutionized a range of industries and verticals across the globe. From helping retail and eCommerce with inventory tracking to assisting banking and financial services with bots and more, AI is changing how industries function. And, healthcare is not an exception. AI is helping the <a href=\"https:\/\/www.ampliz.com\/resources\/ai-in-healthcare\/\" rel=\"nofollow\">healthcare industry<\/a> streamline patient data, keep a check on hygiene, and a lot more. Let\u2019s have a look at a few use cases to understand this better:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Patient data \u2013 There is no need for large case books and record libraries. AI stores all the required patient information and presents the data within seconds when needed.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Precise recording of vitals \u2013 The patient vitals like temperature, pulse, respiratory rate, and heart rate are recorded efficiently and accurately, eliminating any chances of manual errors.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Assistance in surgeries \u2013 The AI bots work on commands based on the data fed into them. They can be of great help in assisting the surgeon in getting the required hand instruments and providing chair-side assistance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep a check on hygiene &#8211; Specialized AI bots can sense if an instrument or working area is contaminated. As a result, they will give off alert signals, thus helping to reduce cross-contamination.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Always up and about \u2013 Unlike humans, they work until the batteries die. They are at their 100% concentration all of the time. So they can sense a vital drop or a drained IV tank and alert the workers.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">AI also benefits healthcare by being the <a href=\"https:\/\/www.visme.co\/templates\/employee-handbooks\/\" rel=\"nofollow\">handbook<\/a> medical encyclopedia. It assists the health workers in enabling and knowing the reasons for the ill health of the patient. Moreover, it can move around quicker with a better pace and help to take the case sheets and the patients to their respective departments.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"AI_And_Chatbots_How_Does_It_Work\"><\/span><b>AI And Chatbots: How Does It Work?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">An <a href=\"https:\/\/www.matellio.com\/ai-based-chatbot-development-services\" rel=\"nofollow\">AI based chatbot<\/a> is a software application used to conduct an online chat conversation via text or text to speech instead of direct contact with a live human agent. It is like texting a person, but the person on the other end of the chat is a bot and will provide quicker and efficient answers depending on the data it is fed with.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Chatbots are created using computer coding. They are simple yet complex machines. Internally, <a href=\"https:\/\/botsify.com\/chatbot-for-healthcare\">healthcare chatbots<\/a> are fed with medical-related data \u2013 like what drug goes for which disease and what answer should be given for which question.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI bots recognize the keywords in a query, search their database, find the solution related to that question, and present it to the person in the text. If there are questions that there is no information on, they give a neutral answer and direct the customer to another page or directly to the doctor. This reduces the workload of physicians. AI bots provide their comparative prescriptions for patients with a similar illness. Then, they guide the patients with their doubts regarding the medication and its effects. Lastly, <a href=\"https:\/\/www.vlmshealthcare.com\/solutions\/risk-adjustment-services\/risk-adjustment-optimization\">risk adjustment optimization<\/a> further enhances the capabilities of AI bots by analyzing patient data and medical history to ensure accurate and precise risk assessment, ultimately improving patient outcomes and optimizing healthcare resource utilization.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_Two_Types_Of_Chatbots\"><\/span><b>The Two Types Of Chatbots<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"https:\/\/botsify.com\">Conversational chatbot<\/a> \u2013 They take up information from the patient, like symptoms and their basic data, give them the diagnosis, treatment methods, and answers their doubts. This can happen in the form of text or audio, hence called conversational.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Transactional chatbots \u2013 They handle money matters. These are made to help the health care workers and offices with the billing and payments. They can keep track of the patients\u2019 treatment costs, medical bills, and even investigation bills.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In addition to these two types of chatbots, you can also choose to customize AI chatbots in the healthcare industry as per your needs by hiring <\/span><a href=\"https:\/\/youteam.io\/blog\/offshore-developers-rates-in-2020-best-countries-and-best-platforms-to-hire-a-remote-development-team\/\" rel=\"nofollow\"><span style=\"font-weight: 400;\">offshore programmers<\/span><\/a><span style=\"font-weight: 400;\">. Customized bots are designed for your specific use case and serve the function better.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"AI_Chatbots_in_The_Healthcare_Industry\"><\/span><span style=\"font-weight: 400;\">AI <\/span><b>Chatbots in The Healthcare Industry<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Schedule_Medical_Appointments\"><\/span><b>Schedule Medical Appointments\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u00a0The chatbots are all online operated and can be accessed by patients for their regular check-ups. They give automatic reminders to the patients and also schedule their medical appointments as per their interests. Moreover, they check the physicians\u2019 schedules and make appointments accurately to avoid the clash of dates or delayed waiting periods.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Collect_Patient_Data\"><\/span><b>Collect Patient Data<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The chatbots collect patient data and segregate them accordingly. It is done without any mistake for easy reference by the physician or the healthcare professional. The data is uploaded and saved for future references. They ask basic questions and patient history to which the answers given by the patients are recorded.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Request_Prescriptions\"><\/span><b>Request Prescriptions<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">AI keeps the patients&#8217; prescriptions intact, so whenever it is necessary, the prescriptions are taken into consideration for further medical review; or for the patients to review. Old prescriptions can be accessed by the patient or the physician, as it is essential to know the patient\u2019s drug history before any new medication is given.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Health_Tracking\"><\/span><b>Health Tracking\u00a0<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">The chatbot keeps all patients\u2019 prescriptions and medical history, so the <a href=\"https:\/\/healthreporter.com\/mynetdiary-review\/\" rel=\"nofollow\">health track<\/a> is held intact. Thus, the progress or regress of a disease, the change in the vitals, even the changes in the diameter of a tumor, for example, can be kept in check. This will make the task easy for the physicians as they will know the course of the disease easily.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Internal_Team_Coordination\"><\/span><b>Internal Team Coordination<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">All the information scheduled, collected, and tracked by the AI is used efficiently for team coordination. The workers have access to this information, so if the case is to be transferred from one doctor to the other, the doctors do not need to sit and discuss the basic information at length. The AI gives them the information. The health workers have the information handy and can track to find out and coordinate their interests accordingly.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Examples_of_Healthcare_Chatbots\"><\/span><b>Examples of Healthcare Chatbots<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Cancer_Chatbots\"><\/span><b>Cancer Chatbots<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This is specifically used to help the patients identify the early symptoms of cancer and prevent the progression of the disease. This algorithm was created by C source and is a great help to identify precancerous conditions.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Sensely\"><\/span><b>Sensely<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Sensely is a chatbot that lets the patients convey their symptoms and clarify their doubts in both text and audio forms. Their database is vast as it has case records and information from many Cancer organizations.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The patients have to type in their information when they first enter the page. Then after the required questions are answered, the chatbot matches their symptoms with the ones in its algorithm. After finding a perfect solution, the patient is asked about the severity of the condition. Finally, the diagnosis is given, and treatment options are recommended to the patient.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Wrap_Up\"><\/span><b>Wrap Up<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">As you can see, AI chatbots in the healthcare industry have revolutionized the segment like never before. Reducing the physicians\u2019 workload, eliminating manual errors, and facilitating easy diagnosis along with various other benefits \u2013 these bots have advanced the healthcare industry and made it easier for both the patients and professionals. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Undoubtedly, artificial intelligence (AI) is impacting healthcare in more than one way. According to a recent report, 2 out 5 healthcare executives believe that AI &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/\"> <span class=\"screen-reader-text\">AI Chatbots in the Healthcare Industry: 5 Use Cases<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":5,"featured_media":3229,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[194],"tags":[],"ppma_author":[206],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI Chatbots in the Healthcare Industry: 5 Use Cases - Botsify<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/botsify.com\/blog\/ai-chatbots-in-the-healthcare-industry-5-use-case\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Chatbots in the Healthcare Industry: 5 Use Cases - Botsify\" \/>\n<meta property=\"og:description\" content=\"Undoubtedly, artificial intelligence (AI) is impacting healthcare in more than one way. 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