{"id":2901,"date":"2021-05-06T07:05:13","date_gmt":"2021-05-06T07:05:13","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=2901"},"modified":"2025-07-29T11:47:35","modified_gmt":"2025-07-29T11:47:35","slug":"multilingual-bots","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/multilingual-bots\/","title":{"rendered":"Multilingual bots: Can they act as translators for your business?"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Chatbots are nothing like they used to be. Instead of the error-prone, seemingly robotic responses, we now have almost human mimicry, leaving us unable to tell the difference.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A huge part of these &#8220;humanly&#8221; upgrades is because of <\/span><a href=\"https:\/\/botsify.com\/blog\/chatbots-and-other-ai-tech-on-marketing\/\"><span style=\"font-weight: 400;\">advancements in AI technologies<\/span><\/a><span style=\"font-weight: 400;\"> and natural language processing (NLP). With the small stuff out of the way, the focus has turned toward developing chatbots that understand <a href=\"https:\/\/www.betranslated.com\/language-translation\/\">multiple languages<\/a> &#8211; helping companies expand globally.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Providing immediate and non-robotic voice assistance to current and potential clients across the globe is an indispensable tool for businesses, breaking age-old language barriers.\u00a0<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/multilingual-bots\/#Digital_trends_in_2021_that_are_impacting_businesses\" title=\"Digital trends in 2021 that are impacting businesses\">Digital trends in 2021 that are impacting businesses<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/multilingual-bots\/#Personalizing_interaction_with_multi-national_clientele\" title=\"Personalizing interaction with multi-national clientele\u00a0\">Personalizing interaction with multi-national clientele\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/multilingual-bots\/#Chatbots_at_risk_How_companies_can_tighten_security\" title=\"Chatbots at risk: How companies can tighten security\">Chatbots at risk: How companies can tighten security<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/multilingual-bots\/#Bots_A_fairly_new_technology_with_big_business_benefits\" title=\"Bots: A fairly new technology with big business benefits\">Bots: A fairly new technology with big business benefits<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Digital_trends_in_2021_that_are_impacting_businesses\"><\/span><span style=\"font-weight: 400;\">Digital trends in 2021 that are impacting businesses<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The introduction of the world wide web was the start of a digital revolution. For the first time, businesses had a new playing ground to set up shop in a globally accessible realm.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now, in the 2020s, it seems like no company can exist without having a digital presence, with millions of consumers migrating to online shopping due to the COVID-19 pandemic. The way we use technology has also shifted with <\/span><a href=\"https:\/\/www.guide2research.com\/research\/mobile-vs-desktop-usage#4\"><span style=\"font-weight: 400;\">63% of all online traffic<\/span><\/a><span style=\"font-weight: 400;\"> in the US coming from smartphones. We work, play, and socialize using our mobile devices. The same study also found that 90% of this time spent on our mobile devices goes to using mobile-dedicated applications.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Of course, this didn&#8217;t come without evolutions to human behaviors, especially with the widespread use of handheld devices and extended access to internet connections. Since consumers are surrounded by data and advertisements at an increasingly fast pace, businesses must adjust their strategy to one that captures their attention and leaves potential clients hungry for more.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Attention span is decreasing and as a result, <\/span><a href=\"https:\/\/www.business2community.com\/strategy\/our-attention-problem-02398045\"><span style=\"font-weight: 400;\">businesses only have 8 seconds<\/span><\/a><span style=\"font-weight: 400;\"> to convince a potential client to sign up for or purchase their services, making it merely impossible to do business the traditional way.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">To help with this, more businesses are using apps and mobile software <\/span><a href=\"https:\/\/www.freshbooks.com\/mobile-apps\"><span style=\"font-weight: 400;\">with various features that<\/span><\/a><span style=\"font-weight: 400;\"> can integrate with chatbot services, allow them to stay connected with clients, and take care of other business formalities such as <a href=\"https:\/\/www.sage.com\/en-gb\/blog\/choose-accounting-software\/\">processing payments<\/a> and <a href=\"https:\/\/weinvoice.io\/\">sending invoices<\/a>. <\/span><span style=\"font-weight: 400;\">Creating chatbots that are mobile-friendly and personalized can further increase the chances of engagement.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Personalizing_interaction_with_multi-national_clientele\"><\/span><span style=\"font-weight: 400;\">Personalizing interaction with multi-national clientele<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When it comes to top marketing techniques, personalization is key to creating an engaging user experience. AI-powered chatbots are enhancing personalized user experience by providing seamless online interactions with consumers &#8211; from providing 24\/7 customer support to allowing them to make seamless payment transactions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/botsify.com\/blog\/implement-chatbots-without-losing-identity-and-personalization\/\"><span style=\"font-weight: 400;\">8 out of 10 businesses using AI-powered chatbots<\/span><\/a><span style=\"font-weight: 400;\">, it\u2019s fast becoming an essential element of customer experience without the need for human intervention. There are other benefits to using AI-powered chatbots for your business such as being able to automate tasks, decrease labor costs, reduce human error, and keep track of data and analytics.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The birth of conversational AI technologies has taken NLP to a whole new level, especially when paired with machine learning models. This trailblazing trio forms a database with multilingual information collected, training algorithms to interact in a less robotic, more natural form. While it sounds super technical, several multilingual chatbot platforms allow organizations to build directly into their workflow without writing a single line of code.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These AI technologies are helping online businesses scale to new heights in 2021 by allowing them to <\/span><a href=\"https:\/\/botsify.com\/blog\/10-quick-tips-to-help-grow-your-online-business-in-2021\/#post-2686:~:text=%2C%20AI%2Dtechnology%20also%20allows%20a%20user,of%2024%2F7%20customer%20chat%20support.%20Naturally\"><span style=\"font-weight: 400;\">create chatbot personas that increase personalization<\/span><\/a><span style=\"font-weight: 400;\"> and, in turn, conversions. Incorporating the ability of multilingual chatbots to understand languages allows consumers from all over the globe to interact without compromising the quality of conversation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By recognizing the need for bots that interact and understand different languages, businesses of all sizes can enjoy a competitive edge in the market, honing in on one weak spot that others fail to recognize.\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Chatbots_at_risk_How_companies_can_tighten_security\"><\/span><span style=\"font-weight: 400;\">Chatbots at risk: How companies can tighten security<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">It\u2019s easy to get swept off one\u2019s feet by everything chatbots can do. Companies can increase their online presence, bump up customer satisfaction, and decrease the need to hire extra help. However, there&#8217;s one concern, in particular, one should keep in mind.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Companies dealing with any customer data and information of any kind are legally obligated to keep it secure. Chatbots face risks due to several factors &#8211; a few of the most prominent including unencrypted communications and lack of HTTP protocol. The risks of online attacks are on the rise and, along with it, the damages one could cause.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Collaborative analysis between IBM and Ponemon Institute found that the average cost of a data breach in 2020 was<\/span><a href=\"https:\/\/www.csoonline.com\/article\/3434601\/what-is-the-cost-of-a-data-breach.html\"> <span style=\"font-weight: 400;\">$3.86 million<\/span><\/a><span style=\"font-weight: 400;\">, an amount that few companies can bounce back from.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With the expansion of the attack space and <a href=\"https:\/\/www.trgdatacenters.com\/resource\/why-digital-transformation-fails\/\">push for digital transformation<\/a>, organizations are left in a bind. Threats are all over the digital landscape, and organizations need to take measures to protect their digital assets and data when implementing multilingual chatbots.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Advanced techniques like dynamic application security testing (DAST) offer organizations a way to amp up security without halting production. According to the security analysts at <\/span><a href=\"https:\/\/www.clouddefense.ai\/dast-dynamic-application-security-testing\"><span style=\"font-weight: 400;\">Cloud Defense<\/span><\/a><span style=\"font-weight: 400;\">, &#8220;DAST is a type of black-box application testing that can test applications while they are running. When testing an application with DAST, you don&#8217;t need to have access to the source code to find vulnerabilities.&#8221;\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">DAST&#8217;s ability to work in runtime makes it a solid choice to defend against risks found in authentication and session management. When combined with current cybersecurity procedures, companies can decrease their risk of dealing with an attack and increase their MTTR.\u00a0\u00a0<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Bots_A_fairly_new_technology_with_big_business_benefits\"><\/span><span style=\"font-weight: 400;\">Bots: A fairly new technology with big business benefits<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Numerous startups have invested in multilingual chatbots, seeing them as a necessity to get ahead of the crowd. Part of remaining competitive on a global scale is giving customers more of what they want. Lack of understanding due to differences in language can send the wrong message and turn potential customers away.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Apart from gaining customers, businesses without a large following are <\/span><a href=\"https:\/\/botsify.com\/blog\/why-chatbots-are-the-future-of-customer-retention\/\"><span style=\"font-weight: 400;\">concerned about customer retention<\/span><\/a><span style=\"font-weight: 400;\"> and recognize the increasing importance of customer service. Without the need to transfer calls to foreign countries or keep customers on hold for lack of employees on the clock to answer, organizations can enjoy a higher customer satisfaction rate and keep customers instead of losing them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI-powered technologies are evolving company infrastructures, putting them in line with the modern-day customer. Though chatbots are a relatively new technology, they&#8217;re sure to trickle into industries across the board. Before long, we will all be talking with chatbots instead of humans when we need customer support and advice &#8211; leaving us questioning just how human bots can be.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbots are nothing like they used to be. Instead of the error-prone, seemingly robotic responses, we now have almost human mimicry, leaving us unable to &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/botsify.com\/blog\/multilingual-bots\/\"> <span class=\"screen-reader-text\">Multilingual bots: Can they act as translators for your business?<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":55,"featured_media":2920,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,73],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Multilingual bots: Real-time translators for your business?<\/title>\n<meta name=\"description\" content=\"Discover how multilingual bots can act as translators for your business. Enhance global communication and expand your reach with smart bots\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/botsify.com\/blog\/multilingual-bots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Multilingual bots: Real-time translators for your business?\" \/>\n<meta property=\"og:description\" content=\"Discover how multilingual bots can act as translators for your business. 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