{"id":2124,"date":"2020-11-10T10:56:24","date_gmt":"2020-11-10T10:56:24","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=2124"},"modified":"2024-12-30T12:17:57","modified_gmt":"2024-12-30T12:17:57","slug":"chatbots-to-boost-customer-engagement","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/","title":{"rendered":"7 creative ways businesses are using chatbots to boost customer engagement"},"content":{"rendered":"<p>As <a href=\"https:\/\/botsify.com\/blog\/here-are-the-cutting-edge-applications-of-ai\/\">AI gets smarter<\/a> and businesses require more help to scale, we\u2019ve turned to chatbots to help us manage client inquiries, provide customer support, and more.<br \/>\nOf course, some customers don\u2019t always have the best experiences or impressions when they use live chat software, especially if they\u2019re trying to get personalized service. More and more, people are looking for highly relevant content and <a href=\"https:\/\/instapage.com\/blog\/personalization-statistics\" rel=\"nofollow\">personalized offers<\/a> instead of one-size-fits-all messaging when engaging with brands.<br \/>\nSo how can you make sure your chatbot is actually helping you give better customer experiences and boosting your customer engagement, instead of turning people away from your website or brand because of <a href=\"https:\/\/botsify.com\/blog\/ecommerce-stores\/\">poor customer service<\/a> and personalization?<br \/>\nKeep reading to learn about 7 creative ways a chatbot can boost your customer engagement and help you increase sales and customer loyalty in the long run.<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#7_Ways_How_Chatbots_Can_Boost_Customer_Engagement\" title=\"7 Ways How Chatbots Can Boost Customer Engagement\">7 Ways How Chatbots Can Boost Customer Engagement<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#Give_Product_Recommendations\" title=\"Give Product Recommendations\">Give Product Recommendations<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#Improve_Your_Website_User_Experience\" title=\"Improve Your Website User Experience\">Improve Your Website User Experience<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#Gamify_Your_Promotions\" title=\"Gamify Your Promotions\">Gamify Your Promotions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#Helps_Customers_Track_Their_Orders\" title=\"Helps Customers Track Their Orders\">Helps Customers Track Their Orders<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#Serve_as_Your_Multilingual_Virtual_Concierge\" title=\"Serve as Your Multilingual Virtual Concierge\">Serve as Your Multilingual Virtual Concierge<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#Onboard_Your_New_Customers_or_Clients\" title=\"Onboard Your New Customers or Clients\">Onboard Your New Customers or Clients<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#Lead_Nurturing\" title=\"Lead Nurturing\">Lead Nurturing<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#Key_Takeaways\" title=\"Key Takeaways\">Key Takeaways<\/a><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"7_Ways_How_Chatbots_Can_Boost_Customer_Engagement\"><\/span>7 Ways How Chatbots Can Boost Customer Engagement<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h5><span class=\"ez-toc-section\" id=\"Give_Product_Recommendations\"><\/span>Give Product Recommendations<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>50% of customers have said in a survey that they prefer shopping on online stores that let them connect over chat. So this shows us that one of the best ways to put your chatbots to use while boosting customer engagement is getting them to provide personalized product recommendations.<br \/>\nBecause AI has come such a long way, it\u2019s possible for chatbots to glean information about your customers browsing your site and store and then provide highly targeted recommendations based on their activity.<br \/>\nFor instance, if a customer has been browsing an apparel store\u2019s website, the chatbot might notice they\u2019re looking under the category of women\u2019s shoes. The chatbot can then offer personalized recommendations based on similar styles or colors of the item your customer might currently be checking.<br \/>\nOr if your customer is logged in to their shopping account, they can receive personalized recommendations based on their previous transactions with your brand. For customers that want easier navigation, they can also initiate a conversation with the chatbot and get an instant recommendation right away.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2126 aligncenter\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed.png\" alt=\"product recommendation\" width=\"638\" height=\"391\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed.png 512w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-300x184.png 300w\" sizes=\"(max-width: 638px) 100vw, 638px\" \/><\/p>\n<p style=\"text-align: center;\">Image Source<\/p>\n<h5><span class=\"ez-toc-section\" id=\"Improve_Your_Website_User_Experience\"><\/span>Improve Your Website User Experience<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>User experience, as defined by <a href=\"https:\/\/brainstation.io\/course\/online\/remote-user-experience-design-bootcamp\" rel=\"nofollow\">Brainstation<\/a>, \u201cis the craft of making the user\u2019s experience when interacting with a digital product as effective, efficient, and pleasant as possible. It is, in short, the process of building products with the user in mind.\u201d<br \/>\nKnowing this, chatbots can actually do wonders for boosting said user experience, particularly on our websites. If your site has several pages, articles, and content, a chatbot can eliminate the overwhelm by <a href=\"https:\/\/botsify.com\/blog\/chat-flows-for-your-saas-website\/\">providing quick navigation<\/a> based on what visitors are looking for.<br \/>\nPeople can choose from a menu based on their goals for being on your page, and your chatbot can deliver the most relevant next steps for them. After all, <a href=\"https:\/\/chatbotsmagazine.com\/chatbot-report-2018-global-trends-and-analysis-4d8bbe4d924b?gi=65d3409b9ef6\" rel=\"nofollow\">69% of consumers<\/a> prefer chatbots because of their ability to provide fast answers to simple questions.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2125 size-full aligncenter\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/online-store-chatbot.png\" alt=\"conversation ux in chatbot design\" width=\"512\" height=\"419\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/online-store-chatbot.png 512w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/online-store-chatbot-300x246.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.toptal.com\/designers\/ui\/chatbot-ux-design\" rel=\"nofollow\">Image Source<\/a><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Gamify_Your_Promotions\"><\/span>Gamify Your Promotions<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Gamification is a powerful marketing strategy that helps make customers into engaged, loyal fans. It involves turning certain customer interactions into games\u2014be it giving them rewards, points, or exclusive content like discounts and vouchers.<br \/>\nOne simple use case for this tactic is giving surprise discounts or promos behind your chatbot interactions. This helps encourage users to engage with your chatbot since they don\u2019t know what to expect. But every option gives them a special and exclusive discount or voucher that they\u2019ll be able to use on their next purchase with your brand.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2127 size-full\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-1.png\" alt=\"messenger chatbot\" width=\"300\" height=\"512\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-1.png 300w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-1-176x300.png 176w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p style=\"text-align: center;\">Image Source: MobileMonkey<\/p>\n<h5><span class=\"ez-toc-section\" id=\"Helps_Customers_Track_Their_Orders\"><\/span>Helps Customers Track Their Orders<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>As eCommerce and online shopping habits seemingly changed overnight, some first-time online shoppers might not know what to expect or where to go to track their order status.<br \/>\nNot everyone might check their emails as well, and their first instinct is to check the brand\u2019s website or social networks to get in touch with a customer service agent.<br \/>\nMake the process of checking their order status easier by making this an option in the main menu of your chatbot and <a href=\"https:\/\/botsify.com\/blog\/chatbot-automation-use-cases\/\">maximize your automated touchpoints<\/a>. Users can check their order status by putting in their order confirmation number.<br \/>\nOr if users are logged in on your site or have Messenger or WhatsApp accounts connected to their shopping account on your store, then your chatbot can easily pull up much-needed information about their most recent transactions without users having to input their order details.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2128 size-full aligncenter\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-2.png\" alt=\"Order bot\" width=\"378\" height=\"512\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-2.png 378w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-2-221x300.png 221w\" sizes=\"(max-width: 378px) 100vw, 378px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/blog.reamaze.com\/2019\/03\/11\/introducing-order-bot-check-out-reamazes-newest-chatbot\/\" rel=\"nofollow\">Image Source<\/a><\/p>\n<h5><span class=\"ez-toc-section\" id=\"Serve_as_Your_Multilingual_Virtual_Concierge\"><\/span>Serve as Your Multilingual Virtual Concierge<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>These days, you might need to focus on expanding your reach to reach a global customer base. Chatbots can be a fantastic tool to include in your global service stack since they serve as your multilingual virtual concierge.<br \/>\nThis has the power to<a href=\"https:\/\/botsify.com\/blog\/transform-ecommerce-sales\/\"> transform your sales process online<\/a> because you\u2019re not only providing a personalized experience but you\u2019re also speaking a user\u2019s preferred language\u2014helping you build trust between you and your customer.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2129 size-full aligncenter\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-3.png\" alt=\"multilingual chatbot\" width=\"340\" height=\"512\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-3.png 340w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-3-199x300.png 199w\" sizes=\"(max-width: 340px) 100vw, 340px\" \/><\/p>\n<p>With Botsify, <a href=\"https:\/\/botsify.com\/blog\/build-a-multi-language-chatbot-in-15-minutes-using-botsify\/\">setting up a multilingual chatbot<\/a> takes no time or effort at all\u2014all you need to do is follow a simple setup process, and you can let your customers decide which languages they prefer to engage with your bot.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"Onboard_Your_New_Customers_or_Clients\"><\/span>Onboard Your New Customers or Clients<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>If you run an online store, a digital service like a <a href=\"https:\/\/www.glueup.com\/blog\/membership-website\" rel=\"nofollow\">membership site<\/a>, or an <a href=\"https:\/\/freshlearn.com\/blog\/online-course-platforms\" rel=\"nofollow\">online course<\/a>, then a chatbot might be just the tool to help you streamline your onboarding process with new and even existing clients and customers.<br \/>\nConsider that a new customer makes a transaction with your site and then creates an account. When they\u2019re taken to their main dashboard, your chatbot can pop up and offer to assist them on their first steps.<br \/>\nShould they set up their profile? Check out a specific resource? Take a tour? Whatever you believe your new clients and customers should know immediately after signing up with you\u2014even without you or your team to guide them through it in real-time\u2014your chatbot can manage it while you focus on more important tasks.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"Lead_Nurturing\"><\/span>Lead Nurturing<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>Finally, your chatbot might be a great source of engaging with leads before they\u2019re customers. While email marketing is still a reliable way to nurture leads, there\u2019s no denying the added personal touch that a chatbot can give.<br \/>\nFor instance, chatbots are able to push new offers and helpful resources in real-time. Because messaging apps like WhatsApp and <a href=\"https:\/\/botsify.com\/blog\/increase-conversion-rate-facebook-messenger-bots\/\">Facebook Messenger<\/a> resemble SMS messaging, you\u2019re also hitting customers in a more personal, engaging space.<br \/>\nStudies have found that the <a href=\"https:\/\/chatbotsmagazine.com\/what-if-your-mailing-list-had-a-60-clickthrough-rate-3c7791250d61\" rel=\"nofollow\">average click-through rate<\/a> (CTR) of chatbots can range anywhere between 15%-60%, which makes it more desirable to engage with leads that have already been warmed up to your brand.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2130 size-full\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-4.png\" alt=\"Chatbot marketing agency\" width=\"512\" height=\"464\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-4.png 512w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/unnamed-4-300x272.png 300w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/botsify.com\">Image Source<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Key_Takeaways\"><\/span>Key Takeaways<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Chatbots can be a great boost for customer engagement in that they\u2019re more personalizable and interactable. Setting up your chatbot the right way can have a great ROI for your brand, especially if you make the most of its benefits. <a href=\"https:\/\/botsify.com\/features\">Sign up for a free trial with Botsify<\/a> and reel in more leads, sales, and engagement with the best customer-facing tool for your business.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As AI gets smarter and businesses require more help to scale, we\u2019ve turned to chatbots to help us manage client inquiries, provide customer support, and &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/\"> <span class=\"screen-reader-text\">7 creative ways businesses are using chatbots to boost customer engagement<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":185,"featured_media":2147,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[73],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Businesses are using chatbots to boost customer engagement<\/title>\n<meta name=\"description\" content=\"Make your ways creative to enage your customer with chatbot. Boost your customer engagement with automated chatbot and increase your ROI.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Businesses are using chatbots to boost customer engagement\" \/>\n<meta property=\"og:description\" content=\"Make your ways creative to enage your customer with chatbot. Boost your customer engagement with automated chatbot and increase your ROI.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/\" \/>\n<meta property=\"og:site_name\" content=\"Botsify\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/botsifyapp\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-10T10:56:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-30T12:17:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/7-ways-creative.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1264\" \/>\n\t<meta property=\"og:image:height\" content=\"694\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Arsalan Ahmed\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Arsalan Ahmed\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/\"},\"author\":{\"name\":\"Arsalan Ahmed\",\"@id\":\"https:\/\/botsify.com\/blog\/#\/schema\/person\/23c7913bb19b5a2c5c14c0bc46a1621a\"},\"headline\":\"7 creative ways businesses are using chatbots to boost customer engagement\",\"datePublished\":\"2020-11-10T10:56:24+00:00\",\"dateModified\":\"2024-12-30T12:17:57+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/\"},\"wordCount\":1168,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/botsify.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/7-ways-creative.jpg\",\"articleSection\":[\"Guest Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/\",\"url\":\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/\",\"name\":\"Businesses are using chatbots to boost customer engagement\",\"isPartOf\":{\"@id\":\"https:\/\/botsify.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/botsify.com\/blog\/chatbots-to-boost-customer-engagement\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/11\/7-ways-creative.jpg\",\"datePublished\":\"2020-11-10T10:56:24+00:00\",\"dateModified\":\"2024-12-30T12:17:57+00:00\",\"description\":\"Make your ways creative to enage your customer with chatbot. 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