{"id":21,"date":"2020-02-26T19:12:48","date_gmt":"2020-02-26T19:12:48","guid":{"rendered":"https:\/\/dev.botsify.com\/blog\/?p=21"},"modified":"2024-12-27T07:32:05","modified_gmt":"2024-12-27T07:32:05","slug":"how-automated-live-chat-reduce-customer-support-cost","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/how-automated-live-chat-reduce-customer-support-cost\/","title":{"rendered":"How automated live chat support service can reduce customer support cost"},"content":{"rendered":"<p>You need an Automated Live Chat Support Service if you are someone who;<br \/>\n-Spends a huge chunk of money on their customer support team,<br \/>\n-Struggles to provide your customers optimal customer support other than your standard working hours<br \/>\n-And fears losing your customers by keeping them queued for long,<\/p>\n<p>And you need the best one!<\/p>\n<p>.<br \/>\n.<br \/>\n.<\/p>\n<p>Want to know how? Keep reading\u2026<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/how-automated-live-chat-reduce-customer-support-cost\/#Automated_Customer_Support_Chatbot%E2%80%A6_What_Why\" title=\"Automated Customer Support Chatbot\u2026 What? Why?\">Automated Customer Support Chatbot\u2026 What? Why?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/how-automated-live-chat-reduce-customer-support-cost\/#How_Artificial_Intelligent_Chatbots_Save_you_Bucks\" title=\"How Artificial Intelligent Chatbots Save you Bucks\">How Artificial Intelligent Chatbots Save you Bucks<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/how-automated-live-chat-reduce-customer-support-cost\/#1_Chatbot_no_more_Queued_Customers\" title=\"1. Chatbot = no more Queued Customers.\">1. Chatbot = no more Queued Customers.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/how-automated-live-chat-reduce-customer-support-cost\/#2_Chatbot_is_Always_There\" title=\"2. Chatbot is Always There!\">2. Chatbot is Always There!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/how-automated-live-chat-reduce-customer-support-cost\/#3_One_Chatbot_Many_Languages\" title=\"3. One Chatbot, Many Languages!\">3. One Chatbot, Many Languages!<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/how-automated-live-chat-reduce-customer-support-cost\/#4_Chatbot_provides_Personalization\" title=\"4. Chatbot provides Personalization.\">4. Chatbot provides Personalization.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/how-automated-live-chat-reduce-customer-support-cost\/#How_to_decide_which_customer_support_chatbot_is_right_for_your_business\" title=\"How to decide which customer support chatbot is right for your business?\">How to decide which customer support chatbot is right for your business?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botsify.com\/blog\/how-automated-live-chat-reduce-customer-support-cost\/#What_Botisfy_offers\" title=\"What Botisfy offers:\">What Botisfy offers:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/botsify.com\/blog\/how-automated-live-chat-reduce-customer-support-cost\/#BOTTOM_LINE\" title=\"BOTTOM LINE:\">BOTTOM LINE:<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Automated_Customer_Support_Chatbot%E2%80%A6_What_Why\"><\/span>Automated Customer Support Chatbot\u2026 What? Why?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Artificial Intelligent chatbots provide automated live chat support services. These chatbots are programs built to engage in conversations with your customers by assisting them thoroughly.<\/p>\n<p>From <a href=\"https:\/\/www.faverie.com\/magazine\/types-of-shoes\/\">finding the perfect pair of shoes<\/a> to providing information on a nearby store of your brand, a chatbot can serves well.<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/82fITEa.jpg\" alt=\"Customer Support Chatbot\" width=\"1496\" height=\"996\" \/><\/a><\/p>\n<p>In other words, the idea of chatbot is to help bridge the gap between data and human interaction and to help us in understanding our world a little better.<\/p>\n<p>As a matter of fact, <strong>Business Insider claims that 80% of all businesses across the globe will be using <a href=\"https:\/\/www.businessinsider.com\/80-of-businesses-want-chatbots-by-2020-2016-12\">chatbots by 2020.<\/a><\/strong><\/p>\n<p>Isn\u2019t that just next year\u2026??<\/p>\n<p>So without further ado, let&#8217;s get into the details on how automated live chat can lower your customer support expenses.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_Artificial_Intelligent_Chatbots_Save_you_Bucks\"><\/span>How Artificial Intelligent Chatbots Save you Bucks<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>To make things easier for you, I have narrowed down to these 4 ways AI Chatbots reduce your customer support cost.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Chatbot_no_more_Queued_Customers\"><\/span>1. Chatbot = no more Queued Customers.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/B6G5eFV.jpg\" alt=\"customer experience\" width=\"2500\" height=\"1632\" \/><\/a><\/p>\n<p>The biggest struggle brands face these days is losing a potential customer by keeping their questions queued for hours and sometimes, even days.<\/p>\n<p><b>Truth is, customers do not like dropping emails and wait for them to be heard next Monday; they want an immediate response.<\/b><\/p>\n<p>But if you begin to answer all your customers at the spot, you will have to consider <a href=\"https:\/\/deskmoz.com\/live-chat-outsourcing\">live chat outsourcing<\/a> as your internal team cannot do the job.<\/p>\n<p>Here comes chatbots to the rescue!<\/p>\n<p>It will not only provide a timely response to the customers, but also give you the benefit of <strong>generating leads.<\/strong><\/p>\n<p>Plus it is always appreciated by users as it gives them the joy of being heard and taken care of.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Chatbot_is_Always_There\"><\/span>2. Chatbot is Always There!<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/o4BHYoJ.jpg\" alt=\"24\/7 support of chatbot\" width=\"1240\" height=\"698\" \/><\/a><\/p>\n<p>Chatbot offers your business with responding to all kinds of customer queries at any time of the day.<\/p>\n<p>According to Chatbot Specialist Bernie Castro,<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"testimonial aligncenter\" src=\"https:\/\/i.imgur.com\/L2jpexQ.jpg\" alt=\"Bernie Castro\" width=\"160\" height=\"160\" \/><\/a><\/p>\n<p class=\"quote\">\u201cHaving a chatbot for your business saves money and time; with one chatbot. You have an opportunity to communicate and engage all your customers 24 hours a day.\u201d<\/p>\n<p>Even when you are closed, your chatbot is there, taking care of your customers!<\/p>\n<p>Cristi\u00e1n Sep\u00falveda, Founder of Botifica says,<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"testimonial aligncenter\" src=\"https:\/\/i.imgur.com\/QecTctg.jpg\" alt=\"Cristi\u00e1n Sep\u00falveda\" width=\"244\" height=\"244\" \/><\/a><\/p>\n<p class=\"quote\">\u201cA chatbot will always respond faster than a human, as it can help filter a lot of frequently asked questions which does not mean that it will be infallible. However, the number of cases that arrive at the hands of a human will be notoriously lower.\u201d<\/p>\n<p>So even if a chatbot is unable to solve complex issues for your customers, giving them an immediate and personalized response goes a long way in building a long term relationship with them.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_One_Chatbot_Many_Languages\"><\/span>3. One Chatbot, Many Languages!<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Not all businesses can afford to hire multiple customer support agents to cater to clients from different regions of the world.<\/p>\n<p>Automated live chat support can be taught to respond to many languages so that way, your business can grow internationally without you having to spend thousands.<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/media.giphy.com\/media\/uBnG2W9bvjLTGVhojx\/giphy.gif\" alt=\"save your money with chatbot\" width=\"480\" height=\"270\" \/><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Chatbot_provides_Personalization\"><\/span>4. Chatbot provides Personalization.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Your chatbot can keep a track of your customer\u2019s data. So, whenever they interact with your chatbot, it immediately knows your customer\u2019s stats (likes, dislikes, information provided, etc.).<\/p>\n<p>So that customers can enjoy feeling special and at the same time your chatbot has got you some leads.<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/MNogYW2.png\" alt=\"chatbot live support\" width=\"636\" height=\"165\" \/><\/a><\/p>\n<p>Win, Win isn\u2019t?<\/p>\n<p>Now, you know exactly <strong>what you want to look for while choosing the right chatbot<\/strong> for your business,<\/p>\n<p>Here comes the fifty dollar Question:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"How_to_decide_which_customer_support_chatbot_is_right_for_your_business\"><\/span>How to decide which customer support chatbot is right for your business?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/FylfPgx.png\" alt=\"customer support chatbot is right for your business\" width=\"1200\" height=\"628\" \/><\/a><\/p>\n<p><strong>Precisely, these are the 6 factors that you should look for:<\/strong><\/p>\n<p>1. Non technical stuff, in other words; easy sign up, setup and customization of chatbot<br \/>\n2. No third party integrations<br \/>\n3. Emergency SOS in case your chatbot fails to respond<br \/>\n4. Coping mechanism when it does a.k.a machine learning<br \/>\n5. Storing customers information = lead generation<br \/>\n6. And last but not least the price<\/p>\n<p>Keeping these in mind, <a href=\"https:\/\/botsify.com\/\">Botsify<\/a> has designed and developed a comprehensive chatbot that provides automated customer support service for you exactly how your business needs!<\/p>\n<p class=\"external\">Hear it from the others: <a href=\"https:\/\/www.techinasia.com\/botsify-facebook-bots-code\">This app helps you build Facebook chatbots without learning how to code<\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"What_Botisfy_offers\"><\/span>What Botisfy offers:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>In-app integrations<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Botsify understands how difficult and time consuming it is to learn to setup an integration and has taken the burden off of your shoulders. <a href=\"https:\/\/botsify.com\/integration-plugins\">Botsify has enabled these integrations for you<\/a><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Easy Setup<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>You can <a href=\"https:\/\/botsify.com\/blog\/automatic-customer-support-chatbot-in-1-minute\">create a chatbot for your website with Botsify<\/a> in just a minute so you do not have be the tech person to setup your chatbot.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Human Take over<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><a href=\"https:\/\/botsify.com\/how-it-works\">Botsify<\/a> allows you to talk to your customers by turning it off temporarily, if your chatbot is having a difficult time.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Machine Learning<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>You can teach your chatbot anytime you want; Botsify keeps a record of each query that your chatbot fails to provide an answer.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Live Chat on Several Platforms<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>We provide several platform integrations which allows you to have the same chatbot across all the different platforms.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Lead Generation<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Botsify provides <a href=\"https:\/\/botsify.com\/conversational-forms\">conversational forms<\/a> that your chatbot uses to gather customers data and keep it stored for later use.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Price<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Botsify offers a monthly subscription of $50 only which is gives our platform an edge over the rest. With unlimited chatbots, 30,000 unique users, multiple broadcast messages and much more. You can <a href=\"https:\/\/botsify.com\/pricing\">choose your plan<\/a> accordingly.<\/p>\n<p class=\"quote\">\u201cOur system automatically and intelligently reads your website content, finds frequently asked questions, builds its intelligence from the links of your website it finds in Google Search Engine and puts up a read to use chatbot for your website.\u201d -CEO Botsify<\/p>\n<p class=\"external\">Check out this video on how businesses have been using Botsify chatbot for their customers:<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/aGqWTSsiSNE\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h3><span class=\"ez-toc-section\" id=\"BOTTOM_LINE\"><\/span>BOTTOM LINE:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>24\/7 Live Chat support service is crazy expensive but you don&#8217;t have to spend tons of money for it. You need to automate your customer support chatbot and reduce your support cost.<\/p>\n<p><strong>Botsify is the one stop shop for your business\u2019s customer support service.<\/strong><\/p>\n<p>It&#8217;s time you destress yourself from losing another lead by keeping customers in queue and let our chatbot take care of it!<\/p>\n<p><a href=\"#\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/i.imgur.com\/spCnPal.png\" alt=\"chatbot support\" width=\"1200\" height=\"799\" \/><\/a><\/p>\n<p>Don&#8217;t believe us?<\/p>\n<p>Try out our <a href=\"https:\/\/botsify.com\/login\">14 days free trial<\/a> and see for yourself!<\/p>\n<p class=\"external\">Learn more on: <a href=\"https:\/\/help.botsify.com\/get-started\/creating-a-chatbot-with-botsify\/\">How to setup your account on Botsify<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you someone who spends a huge chunk of money on their customer support team, struggles to provide your customers optimal customer support other than your standard working hours, and fears losing your customers by keeping them queued for long?<\/p>\n","protected":false},"author":4,"featured_media":1850,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10,9],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How automated live chat service can reduce customer support<\/title>\n<meta name=\"description\" content=\"Automate your customer support service by automated live chat and reduce your customer support agents cost by deploying chatbots.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/botsify.com\/blog\/how-automated-live-chat-reduce-customer-support-cost\/\" \/>\n<meta property=\"og:locale\" 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