{"id":1981,"date":"2020-10-19T10:05:03","date_gmt":"2020-10-19T10:05:03","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=1981"},"modified":"2025-07-30T12:29:51","modified_gmt":"2025-07-30T12:29:51","slug":"why-your-business-needs-a-whatsapp-chatbot","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/","title":{"rendered":"Why your business needs a chatbot for WhatsApp Business"},"content":{"rendered":"<p>Are you looking for a way to improve your business? Many online business owners are looking for ways to improve their business, but they are not meeting their business needs. Botsify&#8217;s WhatsApp chatbot is here<\/p>\n<p>If you are interested in meeting all your business needs. You have come to the right place. <a href=\"https:\/\/botsify.com\/whatsapp-chatbot\">WhatsApp Bot<\/a>, this simple AI tool, can meet your critical business needs!<\/p>\n<p>WhatsApp is now a mobile messaging platform for most people. It has reached the point of sending 29 million messages every minute. That&#8217;s about 65 billion per day. This means people are now more comfortable using WhatsApp than other platforms. So it makes much more sense to interact with users through WhatsApp than to download an app.<\/p>\n<p>Here are some important things you need to know to grow your business with bottom-up WhatsApp. Let&#8217;s take a look at why and how WhatsApp is important to your business, the benefits of WhatsApp chatbots, use cases, and some great success stories.<\/p>\n<p><span style=\"font-weight: 400;\">\u00a0Let\u2019s Discuss\u2026<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#How_WhatsApp_Bot_is_working_in_business_development\" title=\"How WhatsApp Bot is working in business development?\">How WhatsApp Bot is working in business development?<\/a><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><ul class='ez-toc-list-level-5' ><li class='ez-toc-heading-level-5'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#WhatsApp_%E2%80%A6\" title=\"WhatsApp \u2026\">WhatsApp \u2026<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Create_your_WhatsApp_Bot\" title=\"Create your WhatsApp Bot\">Create your WhatsApp Bot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Key_Benefits_of_Using_WhatsApp_Chatbot\" title=\"Key Benefits of Using WhatsApp Chatbot\">Key Benefits of Using WhatsApp Chatbot<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Improve_marketing_campaigns_and_advertising_opportunities\" title=\"Improve marketing campaigns and advertising opportunities\">Improve marketing campaigns and advertising opportunities<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Give_your_customers_the_best_access\" title=\"Give your customers the best access\">Give your customers the best access<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Build_a_strong_brand_identity\" title=\"Build a strong brand identity\">Build a strong brand identity<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#How_Chatbot_can_Help_you_in_Achieving_the_Mentioned_Benefits\" title=\"How Chatbot can Help you in Achieving the Mentioned Benefits.\">How Chatbot can Help you in Achieving the Mentioned Benefits.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Which_Platform_to_Use_for_Whatsapp_Bot\" title=\"Which Platform to Use for Whatsapp Bot?\">Which Platform to Use for Whatsapp Bot?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Create_your_Botsify_Whatsapp_Bot\" title=\"Create your Botsify Whatsapp Bot\">Create your Botsify Whatsapp Bot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Companies_using_WhatsApp_in_2020\" title=\"Companies using WhatsApp in 2020\">Companies using WhatsApp in 2020<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Make_My_Trip_%E2%80%93_Notification_Bot\" title=\"Make My Trip \u2013 Notification Bot\">Make My Trip \u2013 Notification Bot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Gamescom\" title=\"Gamescom\">Gamescom<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#_BMW_%E2%80%93_Workshop_customer_service_with_WhatsApp\" title=\"\u00a0BMW \u2013 Workshop customer service with WhatsApp\">\u00a0BMW \u2013 Workshop customer service with WhatsApp<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#WHO_%E2%80%93_COVID-19_Information_Bot\" title=\"WHO \u2013 COVID-19 Information Bot\">WHO \u2013 COVID-19 Information Bot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#The_best_Industries_and_Use_Cases_for_a_WhatsApp_Chatbot\" title=\"The best Industries and Use Cases for a WhatsApp Chatbot\">The best Industries and Use Cases for a WhatsApp Chatbot<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Ecommerce\" title=\"Ecommerce\">Ecommerce<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Examples_of_e-commerce_Companies_using_Whatsapp_Chatbot\" title=\"Examples of e-commerce\u00a0 Companies using Whatsapp Chatbot\">Examples of e-commerce\u00a0 Companies using Whatsapp Chatbot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Real_Estate\" title=\"Real Estate\">Real Estate<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Examples_of_Real_estate_Companies_using_Whatsapp_Chatbot\" title=\"Examples of Real estate\u00a0 Companies using Whatsapp Chatbot\">Examples of Real estate\u00a0 Companies using Whatsapp Chatbot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Automotive\" title=\"Automotive\">Automotive<\/a><ul class='ez-toc-list-level-4' ><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Examples_of_e-commerce_Companies_using_WhatsApp_Chatbot\" title=\"Examples of e-commerce\u00a0 Companies using WhatsApp Chatbot\">Examples of e-commerce\u00a0 Companies using WhatsApp Chatbot<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Final_Thoughts\" title=\"Final Thoughts\">Final Thoughts<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/#Book_a_Free_Demo_Meeting_with_us\" title=\"Book a Free Demo Meeting with us\">Book a Free Demo Meeting with us<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h3><span class=\"ez-toc-section\" id=\"How_WhatsApp_Bot_is_working_in_business_development\"><\/span><span style=\"font-weight: 400;\">How WhatsApp Bot is working in business development?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Do you Know? WhatsApp has over 1.5 billion active users in 180 countries. With so many users, WhatsApp has become a leader in the global messaging industry. Created as a platform for consumers to communicate with friends and family, some have gradually evolved into a potential environment for businesses to communicate with customers.<\/p>\n<p>That&#8217;s why we live in an era where you can find chatbots anywhere-apps, websites, Facebook pages, etc. So you also need a chatbot for WhatsApp for your potential business.<\/p>\n<h5><span class=\"ez-toc-section\" id=\"WhatsApp_%E2%80%A6\"><\/span>WhatsApp \u2026<span class=\"ez-toc-section-end\"><\/span><\/h5>\n<p>WhatsApp is undoubtedly the world&#8217;s largest messaging platform with over 450 million users every day. It is very popular in other regions due to its carefully designed design and simpler layout.<\/p>\n<p>For marketers and advertisers seeking leads across multiple platforms, WhatsApp took first place, followed by other platforms such as Facebook, Instagram, and more. <a href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbot-strategy\/\">WhatsApp chatbots<\/a> interpret how companies of all sizes can make the most of it. It is a widely-used communication platform through the use of virtual agents. Let&#8217;s see what kind of audience you can find on WhatsApp.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-3517 size-full\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/Annotation-2021-10-07-103315.jpg\" alt=\"Chart showing messaging platform usage\" width=\"838\" height=\"468\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/Annotation-2021-10-07-103315.jpg 838w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/Annotation-2021-10-07-103315-300x168.jpg 300w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/Annotation-2021-10-07-103315-768x429.jpg 768w\" sizes=\"(max-width: 838px) 100vw, 838px\" \/><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">According to <\/span><a href=\"https:\/\/www.statista.com\/statistics\/258749\/most-popular-global-mobile-messenger-apps\/\"><span style=\"font-weight: 400;\">Statista<\/span><\/a><span style=\"font-weight: 400;\"> Customers, we can grab on WhatsApp<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>Here&#8217;s how the core of WhatsApp, thanks to its numerous active users, can help you get a lot of customers who tend to grow your business without problems. With this service, you can provide the support you need on the platforms your customers use most. Not only will you be able to interact better with your customers, but it will also improve your <a href=\"https:\/\/botsify.com\/blog\/provide-personalized-customer-experience-2021\/\">customer experience<\/a> and help you retain them over the long term.<\/p>\n<p>You can reach a large audience by simply using the bottom line of <a href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/\">WhatsApp for business<\/a>. According to a CNET article a few years ago, one of the reasons Mark Zuckerberg bought WhatsApp is:<\/p>\n<p>&nbsp;<\/p>\n<blockquote><p><span style=\"font-weight: 400;\">\u201c<\/span><i><span style=\"font-weight: 400;\">WhatsApp is the only widely used app we\u2019ve ever seen that has more engagement and a higher percentage of people using it daily than Facebook itself\u2026WhatsApp\u2019s engagement rate, or the ratio of daily active users to monthly active users, is an impressive 70 percent, whereas Facebook\u2019s engagement rate is around 61 percent.\u201d<\/span><\/i><\/p><\/blockquote>\n<section class=\"bt-blog-inline-subs-wrap\">\n<div class=\"bt-blog-inline-subs-inr inline-subs-v3\">\n<h3 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Create_your_WhatsApp_Bot\"><\/span>Create your WhatsApp Bot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: center;\">Enjoy your first WhatsApp chatbot and grab the audience of WhatsApp<\/p>\n<div class=\"inline-subs-cta\" style=\"text-align: center;\"><a class=\"bt-glb-btn\" href=\"https:\/\/botsify.com\/whatsapp-chatbot\" target=\"_blank\" rel=\"noopener noreferrer\">Create Chatbot Now!<\/a><\/div>\n<\/div>\n<\/section>\n<h2><span class=\"ez-toc-section\" id=\"Key_Benefits_of_Using_WhatsApp_Chatbot\"><\/span><span style=\"font-weight: 400;\">Key Benefits of Using WhatsApp Chatbot<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Using cognitive services to build intelligent chatbots on WhatsApp, businesses can automatically perform product surveys, product catalogs, customer support, follow-up communications, sales, conversions, and more. Bot on WhatsApp as a whole supports initiatives to increase brand awareness. Attract potential customers and <a href=\"https:\/\/botsify.com\/blog\/the-role-of-text-message-marketing-in-building-consumer-loyalty\/\">increase customer loyalty<\/a>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Improve_marketing_campaigns_and_advertising_opportunities\"><\/span>Improve marketing campaigns and advertising opportunities<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Many companies use a bot for WhatsApp <span style=\"font-size: 16px;\">to market their products and services such as upcoming events, new players, new services, new offers\/discounts to customers around the world. The platform helps businesses provide personalized recommendations to their customers by analyzing historical data and past purchases.<\/span><\/p>\n<p>Companies can also send monthly newsletters and campaign publications to subscribers. With WhatsApp chatbot integration, businesses can automate repetitive marketing tasks, so sales and marketing teams can focus more on lead generation.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Give_your_customers_the_best_access\"><\/span>Give your customers the best access<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>With WhatsApp chatbot, customers don&#8217;t need to download a separate app or visit the official website to contact the company. Customers need to interact through <a href=\"https:\/\/botsify.com\/blog\/how-whatsapp-chatbots-helps-with-customer-retention-and-engagement\/\">WhatsApp chatbots<\/a> in the same way they communicate with other app connections. And if the chatbot is unable to provide the solution to the client, it will redirect that client to the rep.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Build_a_strong_brand_identity\"><\/span>Build a strong brand identity<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>By giving your WhatsApp chatbot a brand personality (human personality), you can make the right impression on your customers and increase your brand loyalty. With a well-established brand, organizations can dramatically improve customer engagement and sales.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"How_Chatbot_can_Help_you_in_Achieving_the_Mentioned_Benefits\"><\/span><b>How Chatbot can Help you in Achieving the Mentioned Benefits.<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">If you want perfect WhatsApp for your business, there are some things you must need to add to your WhatsApp. For ease, we have gathered a list of the things you must have to add to get better results.<\/span><\/p>\n<ul>\n<li><strong>Frequently Asked Questions<\/strong> Send answers to the most common questions to your customers via chatbot messages without human intervention.<\/li>\n<li><strong>Regulated sales<\/strong> Reassure your customers with a simple <a href=\"https:\/\/mailshake.com\/blog\/sales-cycle-stages\/\">sales process<\/a> that quickly and seamlessly with predefined chatbot chat flows.<\/li>\n<li><strong>Engaging messages <\/strong>Send more chatty and engaging automatic updates to increase customer satisfaction while keeping &#8220;information&#8221; about the products\/services ordered without agent intervention.<\/li>\n<li><strong>Paperless documents<\/strong> Distribute relevant documents (along with photos and PDF attachments) directly to customers, allowing customers to have all the digital assets they need in a more personalized and interactive way in one application<\/li>\n<li><strong>Support Conversation <\/strong>We help customers solve problems through sophisticated AI-driven conversations and seamlessly transfer data to human agents as needed.<\/li>\n<li><strong>Multilingual support<\/strong> Increase engagement and retention by providing clients with native-speaking support without hiring native speakers.<\/li>\n<\/ul>\n<h2 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Which_Platform_to_Use_for_Whatsapp_Bot\"><\/span><b>Which Platform to Use for Whatsapp Bot?<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>So, what we&#8217;ve already discussed is enough to understand the importance of <a href=\"https:\/\/botsify.com\/blog\/how-whatsapp-chatbots-helps-with-customer-retention-and-engagement\/\">WhatsApp chatbots<\/a>. When you are ready to create a WhatsApp chatbot bot. We also have a good platform to help you achieve all of the goals and benefits discussed above.<\/p>\n<p><a href=\"https:\/\/botsify.com\">Botsify<\/a> is here. Whatsapp chatbot feature helps you grow your business to a high level. Let&#8217;s take a look at how the <a href=\"https:\/\/botsify.com\/whatsapp-chatbot\">Botsify Whatsapp chatbot<\/a> works and simplifies your business.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1984\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/whatsapp-chatbot.gif\" alt=\"chatbot on whatsapp in action\" width=\"283\" height=\"500\" \/><\/p>\n<section class=\"bt-blog-inline-subs-wrap\">\n<div class=\"bt-blog-inline-subs-inr inline-subs-v3\">\n<h3 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Create_your_Botsify_Whatsapp_Bot\"><\/span>Create your Botsify Whatsapp Bot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: center;\">Gather quality leads on autopilot with Botsify&#8217;s Chatbot<\/p>\n<div class=\"inline-subs-cta\" style=\"text-align: center;\"><a class=\"bt-glb-btn\" href=\"https:\/\/botsify.com\/whatsapp-chatbot\" target=\"_blank\" rel=\"noopener noreferrer\">Create Chatbot Now!<\/a><\/div>\n<\/div>\n<\/section>\n<p>&nbsp;<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Companies_using_WhatsApp_in_2020\"><\/span>Companies using WhatsApp in 2020<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>WhatsApp is a very affordable messaging app that does not require ads, offers free international messaging, and has over 1.5 billion users worldwide. If that&#8217;s not enough to make the company a part of communication, on the first day of the Covid-19 shutdown, more and more companies want to come in and explore the possibilities of communication in one of the programs. The most used message. Companies that use WhatsApping include:<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Make_My_Trip_%E2%80%93_Notification_Bot\"><\/span><span style=\"font-weight: 400;\">Make My Trip \u2013 Notification Bot<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>IRCTC created the MakeMyTrip travel platform to provide users with real PNR and train status on their smartphones. You must have the latest version of WhatsApp on your phone and, of course, have an internet connection working.<\/p>\n<p>When booking a ticket through Make My Trip, I checked all the invoice information sent through WhatsApp. Make My Trip (MMT) is more convenient than sending SMS to individual customers with a link to update tickets. So we send all ticket information and updates to customers via Whatsapp.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2020\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1603271329597-176x300.png\" alt=\"chatbot sending automated answer\" width=\"388\" height=\"661\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1603271329597-176x300.png 176w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1603271329597.png 336w\" sizes=\"(max-width: 388px) 100vw, 388px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Gamescom\"><\/span><span style=\"font-weight: 400;\">Gamescom<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Gamescom&#8217;s WhatsApp chatbot assists visitors to the world&#8217;s largest gaming festival. To prepare for the show (explains where and how to go, buys tickets, etc.) and provides important information.<\/p>\n<p>Here&#8217;s how<a href=\"https:\/\/www.gamescom.global\/participation-and-planning\/for-visitors\/chatbot\/\"> Gamespot Gamescom<\/a> is helping participants fully prepare for the activities they attend, such as explaining places, how to get there, buying tickets, and more at the world&#8217;s largest gaming fair, held annually.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1986\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1603043192762-163x300.png\" alt=\"Whatsapp conversation\" width=\"385\" height=\"709\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1603043192762-163x300.png 163w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1603043192762-556x1024.png 556w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1603043192762.png 579w\" sizes=\"(max-width: 385px) 100vw, 385px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"_BMW_%E2%80%93_Workshop_customer_service_with_WhatsApp\"><\/span><span style=\"font-weight: 400;\">\u00a0BMW \u2013 Workshop customer service with WhatsApp<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>BMW has decided to activate the chatbot so that stakeholders can follow the news of the DTM Championship. It is for media but can be used by anyone using WhatsApp Messenger.<\/p>\n<p>Through WhatsApp chatbot, people can learn more about the brand history in 2017 BMW Cars, M4 DTM, and Sports. It only works in English or German and we don&#8217;t expect to extend our service to other languages.<\/p>\n<p><span style=\"font-weight: 400;\">BMW said their call requests were rejected by nearly 60% and their presence on the WhatsApp platform helped increase the referral rate to 90%. Also, customers can easily inquire about the vehicle&#8217;s repair status and additional information via WhatsApp.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1987\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/Screenshot_20200421-174448_Chrome-201x300.jpg\" alt=\"Whatsapp Chatbot showing conversation bubbles\" width=\"528\" height=\"788\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/Screenshot_20200421-174448_Chrome-201x300.jpg 201w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/Screenshot_20200421-174448_Chrome.jpg 685w\" sizes=\"(max-width: 528px) 100vw, 528px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"WHO_%E2%80%93_COVID-19_Information_Bot\"><\/span><span style=\"font-weight: 400;\">WHO \u2013 COVID-19 Information Bot<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>During the COVID-19 virus outbreak, the World Health Organization (WHO) launched a WhatsApp chatbot to protect people from coronavirus. According to the World Health Organization, this fine could send information directly to nearly 2 billion people.<\/p>\n<p>The WHO said in a statement that health alerts provide news and information about the epidemic, including detailed symptom information and advice to protect consumers themselves and others.<\/p>\n<p>The service also provides real-time status reports and figures, &#8220;helping decision-makers protect the health of the population,&#8221; the organization said.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1988\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1603043174724-156x300.jpg\" alt=\"WHO Chat\" width=\"401\" height=\"772\" \/><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_best_Industries_and_Use_Cases_for_a_WhatsApp_Chatbot\"><\/span><span style=\"font-weight: 400;\">The best Industries and Use Cases for a WhatsApp Chatbot<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Ecommerce\"><\/span><span style=\"font-weight: 400;\">Ecommerce<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>E-commerce or e\/internet commerce is one of the fastest-growing global consumer segments. Billions of consumers use their phones and computers to shop online every day. Sending updates to them is inefficient and slow.<\/p>\n<ol>\n<li>Sales Funnel Support<\/li>\n<li>Installation Order<\/li>\n<li>Review and CSAT<\/li>\n<\/ol>\n<h4><span class=\"ez-toc-section\" id=\"Examples_of_e-commerce_Companies_using_Whatsapp_Chatbot\"><\/span>Examples of e-commerce\u00a0 Companies using Whatsapp Chatbot<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Make my Trip<\/li>\n<li>BookMyShow<\/li>\n<li>Pandora<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Real_Estate\"><\/span><span style=\"font-weight: 400;\">Real Estate<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>An important economic difference that sets real estate apart from other industries on this list is the cost of losing a leader. Every transaction a real estate company loses represents a significant portion of the potential lost revenue. The WhatsApp chatbot allows real estate companies to automatically generate and apply wiring around the clock. Real Estate Company Use Case-<\/p>\n<ol>\n<li>Collecting data about interested customers<\/li>\n<li>Door-to-door order and confirmation<\/li>\n<li>Payment notification<\/li>\n<\/ol>\n<h4><span class=\"ez-toc-section\" id=\"Examples_of_Real_estate_Companies_using_Whatsapp_Chatbot\"><\/span>Examples of Real estate\u00a0 Companies using Whatsapp Chatbot<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Brook field asset manager<\/li>\n<li>Haro buildersRead More: <a href=\"https:\/\/sheroes.com\/articles\/whatsapp-selling\/MTY2Mzg\">how to sell on WhatsApp<\/a><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Automotive\"><\/span><span style=\"font-weight: 400;\">Automotive<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In particular, the demand for car purchases in India is steadily increasing. The industry is constantly introducing new models to meet the needs of our growing customers. Some car dealers also offer auto insurance services and subscribe to auto insurance companies. <a href=\"https:\/\/botsify.com\/blog\/how-chatbots-can-convert-different-types-of-customers\/\">Chatbots<\/a> can collect the necessary information and pass it on to subsidiaries. Then the subsidiary can contact you.<\/p>\n<p>Examples of use by car companies-<\/p>\n<ol>\n<li>Car dealer request<\/li>\n<li>Appeal to customers who want to buy a car<\/li>\n<li>Order a test drive<\/li>\n<\/ol>\n<h4><span class=\"ez-toc-section\" id=\"Examples_of_e-commerce_Companies_using_WhatsApp_Chatbot\"><\/span>Examples of e-commerce\u00a0 Companies using WhatsApp Chatbot<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>BMW<\/li>\n<li>Argentine racing series SuperTC2000<\/li>\n<li>Volkswagen Automobile Frankfurt<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span><span style=\"font-weight: 400;\">Final Thoughts<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>WhatsApp is a platform that connects billions of daily users, and now offers businesses endless opportunities to reach and interact with a vast audience. With WhatsApp for Business, businesses can now interact with customers on the platforms they love and are already using. Once an easy-to-use chatbot is developed, businesses can take advantage of the loyal audience and advanced engagement offered by WhatsApp. With the right chatbot platform, your <a href=\"https:\/\/botsify.com\/blog\/what-does-customer-service-mean-to-you-how-to-make-it-great\/\">customer service operations<\/a> will be streamlined and your customers will be better served than your competitors.<\/p>\n<p><span style=\"font-weight: 400;\">Automating customer service with WhatsApp\u00a0 A I bots benefits your business as well as your users. Chatbots can save money and provide businesses with 24\/7 customer service. And with this chatbot, you can target audiences all over the world and give them a personalized place to contact them&#8230;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">WhatsApp chatbots are the future of online business. And soon going to become a necessity so it\u2019s high time to get your hands on the WhatsApp chatbot.<\/span><\/p>\n<section class=\"bt-blog-inline-subs-wrap\">\n<div class=\"bt-blog-inline-subs-inr inline-subs-v3\">\n<h3 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Book_a_Free_Demo_Meeting_with_us\"><\/span>Book a Free Demo Meeting with us<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: center;\">Gather quality leads on autopilot and 10x your ROI with automated chats<\/p>\n<div class=\"inline-subs-cta\" style=\"text-align: center;\"><a class=\"bt-glb-btn\" href=\"\/register\" target=\"_blank\" rel=\"noopener noreferrer\">Create Chatbot Now!<\/a><\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Are you looking for a way to improve your business? Many online business owners are looking for ways to improve their business, but they are &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/botsify.com\/blog\/why-your-business-needs-a-whatsapp-chatbot\/\"> <span class=\"screen-reader-text\">Why your business needs a chatbot for WhatsApp Business<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":7,"featured_media":2025,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[119,20,27,91,120,118,117],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why your business needs a chatbot for WhatsApp Business<\/title>\n<meta name=\"description\" content=\"Whatsapp chatbot can provide a great boost to your business. 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