{"id":1926,"date":"2020-10-07T10:59:18","date_gmt":"2020-10-07T10:59:18","guid":{"rendered":"https:\/\/botsify.com\/blog\/?p=1926"},"modified":"2025-07-30T12:42:16","modified_gmt":"2025-07-30T12:42:16","slug":"whatsapp-chatbots-for-online-business-owners","status":"publish","type":"post","link":"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/","title":{"rendered":"How to create WhatsApp chatbot for online business owners"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">WhatsApp chatbots have grown no less than oxygen for businesses, big and small alike. Let us explore what and why WhatsApp Business, the advantages of WhatsApp chatbot, and why your online business should be on the various popular messaging apps.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You know what? Including over 1.5 billion monthly active users spread across 180 countries, Whatsapp has risen as the global leader in the field of messaging. Even though It started as a platform for users to attach with their friends and family, a part of it has slowly developed into a potential medium for online businesses to engage with customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So the first thing pops up in your mind is why our online business needs a WhatsApp chatbot as there are many other social media platforms that can market our business easily but what are the special perks we get after applying WhatsApp chatbot?- So let\u2019s discuss what is the important factor that made the WhatsApp chatbot the essential need of an online business.<\/span><\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_69_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #fee22e;color:#fee22e\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #fee22e;color:#fee22e\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#But_Why_implement_WhatsApp_chatbot_to_Online_business\" title=\"But Why implement WhatsApp chatbot to Online business?\">But Why implement WhatsApp chatbot to Online business?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#1_Availability_of_Business_Profile\" title=\"1. Availability of Business Profile\">1. Availability of Business Profile<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#2_Smart_Replies_and_Messaging\" title=\"2. Smart Replies and Messaging\">2. Smart Replies and Messaging<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#3_Increase_in_Sales_with_WhatsApp_chatbot\" title=\"3. Increase in Sales with WhatsApp chatbot\">3. Increase in Sales with WhatsApp chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#4_Information_gathering\" title=\"4. Information gathering\">4. Information gathering<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#5_Collect_better_Feedback\" title=\"5. Collect better Feedback\">5. Collect better Feedback<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#Create_your_Whatsapp_Chatbot\" title=\"Create your Whatsapp Chatbot\">Create your Whatsapp Chatbot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#Lets_Create_Botsifys_WhatsApp_Chatbot\" title=\"Let\u2019s Create Botsify\u2019s WhatsApp Chatbot\">Let\u2019s Create Botsify\u2019s WhatsApp Chatbot<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#Create_Your_Own_Chatbot_or_select_a_Chatbot\" title=\"Create Your Own Chatbot or select a Chatbot.\">Create Your Own Chatbot or select a Chatbot.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#Fill_the_Useful_info_in_a_Provided_Form\" title=\"Fill the Useful info in a Provided Form\">Fill the Useful info in a Provided Form<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#Wait_for_2_Days_and_Get_your_WhatsApp_Chatbot\" title=\"Wait for 2 Days and Get your WhatsApp Chatbot\">Wait for 2 Days and Get your WhatsApp Chatbot<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#Generate_More_Leads_With_WhatsApp_Chatbot\" title=\"Generate More Leads With WhatsApp Chatbot\">Generate More Leads With WhatsApp Chatbot<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#Benefits_of_Botsify_WhatsApp_Chatbot_with_different_perspectives\" title=\"Benefits of Botsify WhatsApp Chatbot with different perspectives:\">Benefits of Botsify WhatsApp Chatbot with different perspectives:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#1_For_Clients\" title=\"1. For Clients\">1. For Clients<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#2_For_Business_Owners\" title=\"2. For Business Owners\u00a0\">2. For Business Owners\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#3_Customer_Care_and_Customer_Support_Executives\" title=\"3. Customer Care and Customer Support Executives\">3. Customer Care and Customer Support Executives<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/#Book_a_Free_Demo_Meeting_with_us\" title=\"Book a Free Demo Meeting with us\">Book a Free Demo Meeting with us<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"But_Why_implement_WhatsApp_chatbot_to_Online_business\"><\/span><span style=\"font-weight: 400;\">But Why implement WhatsApp chatbot to Online business?<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">According to a recent report, the number of purchases made through smartphones was 80% last year. That\u2019s quite a sign, how portable mobile commerce is conquering desktop users and rising to the top of the marketing ladder.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is why instant messaging platforms come into play. Messaging platforms have revolutionized the user experience by making it more accessible, convenient, and adaptable.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">WhatsApp has now become the leader on the global market boasting <\/span><a href=\"https:\/\/fortunly.com\/statistics\/whatsapp-statistics#gref\"><span style=\"font-weight: 400;\">1.6 billion<\/span><\/a><span style=\"font-weight: 400;\"> active monthly users and increasing its user base with 15% every year.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Becoming accessible on a platform where customers already feel at home and comfortable can not only serve you win their trust but also save significant costs on creating bespoke solutions such as apps which, in the end, have much lower engagement rates.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-3739\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/whatsapp-ss-1-1024x345.png\" alt=\"whatsapp stats\" width=\"1024\" height=\"345\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/whatsapp-ss-1-1024x345.png 1024w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/whatsapp-ss-1-300x101.png 300w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/whatsapp-ss-1-768x259.png 768w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/whatsapp-ss-1.png 1365w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/botsnext.com\/12-whatsapp-bot-use-cases-for-ecommerce-business\/\"><span style=\"font-weight: 400;\">Botsnext<\/span><\/a><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_Availability_of_Business_Profile\"><\/span><span style=\"font-weight: 400;\">1. Availability of Business Profile<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can enhance your availability with a <a href=\"https:\/\/www.amocrm.com\/blog\/how-to-create-whatsapp-business-account\/?utm_source=inbound&amp;utm_campaign=seoglobal&amp;utm_medium=link&amp;utm_content=botsify\">WhatsApp Business profile<\/a>, you can make important data easily available to the customers 24\/7. This includes your:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Business hours,<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Store\/business address,<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Corresponding location pin,<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email ID,<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Website links,<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Contact details, and<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Brief business description<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_Smart_Replies_and_Messaging\"><\/span><span style=\"font-weight: 400;\">2. Smart Replies and Messaging<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">You can save repeatedly sent messages as templates and preserve time with the Smart Replies feature. For example, typing \u201c\/thanks\u201d will deliver the message \u201cThank you for your business! We look ahead to working with you again.\u201d to your customer. These messages can be customized as per your choice.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also set up an \u201caway\u201d automated message if buyers contact you outside of business hours. Simultaneously the same lines, you could also set up a greetings message that introduces the customer to your goods or services when they start a chat with your business.\u00a0<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_Increase_in_Sales_with_WhatsApp_chatbot\"><\/span><span style=\"font-weight: 400;\">3. Increase in Sales with WhatsApp chatbot<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Now you have got your probability details then let\u2019s concentrate on sales. With the WhatsApp chatbot, you can engage with new clients and personalize the overall sales cycle. You can engage with the users conversationally by giving discounts on the goods they will be interested in.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This will create interest in your customer\u2019s mind and will proceed to complete the purchase process through becoming your full-time customers. You can also introduce vouchers or special features on successful purchase completion that will influence them to continue their shopping in the chatbot itself.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_Information_gathering\"><\/span><span style=\"font-weight: 400;\">4. Information gathering<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">When a user gets in contact with your WhatsApp chatbot you can automatically retrieve his contact number and name, but why to restrict with the given information when you have the best medium to get more details from your customers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In getting with the communication with the customers you can get better details to make the overall experience personalized for them based on their concerns, language, and area. This also really assists in separating a list of customers with similar product interests to send broadcast messages at one time which can get better attention from interested customers.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Collect_better_Feedback\"><\/span><span style=\"font-weight: 400;\">5. Collect better Feedback<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">As you all know Feedback and reviews are the important factors to get the trust of a new customer but obtaining it from the past customer is a challenging task. After the purchase, many customers avoid opening emails or messages that ask for their review. And, it was noticed that people who had a bad experience are often the ones to click and visit the website to write a negative review about it which reduces the likelihood of goods even if it\u2019s not that bad.<\/span><\/p>\n<p>That&#8217;s great&#8230;<\/p>\n<p>Excited to create a chatbot?<\/p>\n<section class=\"bt-blog-inline-subs-wrap\">\n<div class=\"bt-blog-inline-subs-inr inline-subs-v3\">\n<h3 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Create_your_Whatsapp_Chatbot\"><\/span>Create your Whatsapp Chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: center;\">Gather quality leads on autopilot and 10x your ROI with automated chats<\/p>\n<div class=\"inline-subs-cta\" style=\"text-align: center;\"><a href=\"https:\/\/app.botsify.com\/register\">!<\/a><a style=\"font-size: 16px; font-style: normal; font-weight: 400; color: #3a3a3a;\" href=\"https:\/\/app.botsify.com\/register\">Create Chatbot Now<\/a><\/div>\n<\/div>\n<\/section>\n<h2><span class=\"ez-toc-section\" id=\"Lets_Create_Botsifys_WhatsApp_Chatbot\"><\/span><span style=\"font-weight: 400;\">Let\u2019s Create Botsify\u2019s WhatsApp Chatbot<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">So let\u2019s Create your Automated <a href=\"https:\/\/botsify.com\/blog\/how-to-build-a-whatsapp-chatbot-a-simple-guide\/\">WhatsApp Chatbot<\/a> Just in Seconds. Ready to get started? Get your own WhatsApp Business chatbot up and running with Botsify to gain the benefits of conversational marketing.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you\u2019re ready to boost sales, improve customer service, and bring in more customers to your online business, an SMS chatbot is a perfect tool for you. Sign up for Botsify for free today, or check out our Pro plan for supercharged features and functionalities. There\u2019s no coding or previous experience required to build a bot with Botsify, so you can get started right away!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Now you can create a WhatsApp chatbot in just simple steps. Yeah! you heard it right&#8230;\u00a0 creating a WhatsApp chatbot is as easy as ABC.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Create_Your_Own_Chatbot_or_select_a_Chatbot\"><\/span><span style=\"font-weight: 400;\">Create Your Own Chatbot or select a Chatbot.<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">So first of all if you don&#8217;t have any chatbot with Botsify you can create it and if you have a chatbot already and want to integrate the same in WhatsApp you can do that also, So all at first you need to have a chatbot at Botsify. So if you do not have any chatbot create it now and try this platform free for the first 14 days.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-3740\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screenzy-16381691369261-1024x507.png\" alt=\"screenshot of Botsify whatsapp chatbot page\" width=\"1024\" height=\"507\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screenzy-16381691369261-1024x507.png 1024w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screenzy-16381691369261-300x149.png 300w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screenzy-16381691369261-768x381.png 768w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screenzy-16381691369261.png 1352w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/>\n<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Fill_the_Useful_info_in_a_Provided_Form\"><\/span><span style=\"font-weight: 400;\">Fill the Useful info in a Provided Form<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">So, Have you created or selected your chatbot?- Are you ready with your chatbot? then here is the next step for you after creating or selecting a chatbot(If you have a chatbot already) you just need to fill a form provided by the Botsify in which you have to feed some useful info&#8230;Easy peasy!!!<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Wait_for_2_Days_and_Get_your_WhatsApp_Chatbot\"><\/span><span style=\"font-weight: 400;\">Wait for 2 Days and Get your WhatsApp Chatbot<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">At last, after feeding all the Infos you just have to wait for a couple of days so that the developers can connect your chatbot with your WhatsApp and here you go after 2 days your chatbot is ready! Get started now\u2026<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here is Bosify\u2019s working <a href=\"https:\/\/botsify.com\/blog\/how-to-build-a-whatsapp-chatbot-a-simple-guide\/\">Whatsapp bot<\/a>:<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1984\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/whatsapp-chatbot.gif\" alt=\"\" width=\"283\" height=\"500\" \/><br \/>\n<\/span><\/p>\n<p>&nbsp;<\/p>\n<pre style=\"text-align: center;\">Botsify's WhatsApp chatbot engaging customers<\/pre>\n<section class=\"bt-blog-inline-subs-wrap\">\n<div class=\"bt-blog-inline-subs-inr inline-subs-v3\">\n<h3 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Generate_More_Leads_With_WhatsApp_Chatbot\"><\/span>Generate More Leads With WhatsApp Chatbot<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: center;\">Gather quality leads on autopilot and 10x your ROI with automated chats<\/p>\n<div class=\"inline-subs-cta\" style=\"text-align: center;\"><a class=\"bt-glb-btn\" href=\"https:\/\/botsify.com\/whatsapp-chatbot\" target=\"_blank\" rel=\"noopener noreferrer\">Create Chatbot Now!<\/a><\/div>\n<\/div>\n<\/section>\n<h2><span class=\"ez-toc-section\" id=\"Benefits_of_Botsify_WhatsApp_Chatbot_with_different_perspectives\"><\/span><span style=\"font-weight: 400;\">Benefits of Botsify WhatsApp Chatbot with different perspectives:<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">WhatsApp, in the form of <a href=\"https:\/\/botsify.com\/blog\/growth-hacking-strategy-whatsapp-chatbot\/\">WhatsApp business chatbots<\/a>, offers businesses the golden chance to reach out to a broader set of audiences and give them the best customer service that keeps them getting back to you. Explained below are different benefits of the WhatsApp chatbot involving the benefits with multiple different perspectives:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-1927 aligncenter\" src=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1601893198369-300x59.png\" alt=\"\" width=\"864\" height=\"170\" srcset=\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1601893198369-300x59.png 300w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1601893198369-1024x203.png 1024w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1601893198369-768x152.png 768w, https:\/\/botsify.com\/blog\/wp-content\/uploads\/2020\/10\/screely-1601893198369.png 1257w\" sizes=\"(max-width: 864px) 100vw, 864px\" \/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_For_Clients\"><\/span><span style=\"font-weight: 400;\">1. For Clients<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Clients can gain the following benefits of WhatsApp chatbot:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">With chatbots, clients can not only initiate conversations with businesses but also have instant resolutions to their queries.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Getting instant replies means that they can have a two-way conversation with businesses.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Round the clock support means higher client satisfaction rates.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">AI-powered chatbots are capable of personalizing conversations, which will add to the value and quality of the interaction.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">End-to-end encryption, two-factor authentication, and business verification offer users\u2019 data and identity protection.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Businesses are available over an already-available platform rather than downloading a different app.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Additionally, users are already accustomed to the layout and functioning of the app.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"2_For_Business_Owners\"><\/span><span style=\"font-weight: 400;\">2. For Business Owners\u00a0<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">For business owners, here are some of the benefits of WhatsApp chatbots:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The platform is available to all, be it small, home-run businesses or large enterprises.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">WhatsApp chatbots offer a richer customer experience that helps with customer retention and engagement.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Builds brand awareness and brand loyalty while enhancing customer relationships.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Makes your business available over multiple channels.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ability to send broadcasts and outbound notifications to clients.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Facilitates businesses to connect with customers through an interactive and visual medium.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Global availability of WhatsApp (barring China), which allows you to develop a customer-centric chatbot catering to an international audience.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"3_Customer_Care_and_Customer_Support_Executives\"><\/span><span style=\"font-weight: 400;\">3. Customer Care and Customer Support Executives<\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Here are the main WhatsApp business chatbot benefits from the customer support angle:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">WhatsApp chatbots can be customized to deal with frequently asked questions.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customers will receive instant responses from your business, and this two-way conversation adds to brand loyalty.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Complex queries can be automatically handed from the bot to the customer support executive using chatbot-to-human handover.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">If unable to provide a satisfactory resolution, chatbots can also suggest nearby stores or service centers and even share their location pins.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Chatbots can share ticket status and important details with clients. For example, a WhatsApp business chatbot representing a travel agency could share check-in details, live flight status, itinerary, etc.<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Through WhatsApp chatbot, organizations can set up and collect surveys from clients. This can help with the enhancement of their products and services (and even chatbot workflows in some instances).\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">That\u2019s great, isn&#8217;t it!!!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So what are your thoughts about the WhatsApp chatbot?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t forget to share your views with us in the comment section below so that we can learn it\u2026<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you like Botsify\u2019s <a href=\"https:\/\/botsify.com\/whatsapp-chatbot\">WhatsApp Chatbot<\/a> feature and want to try them then join a demo meeting with us.<\/span><\/p>\n<section class=\"bt-blog-inline-subs-wrap\">\n<div class=\"bt-blog-inline-subs-inr inline-subs-v3\">\n<h3 style=\"text-align: center;\"><span class=\"ez-toc-section\" id=\"Book_a_Free_Demo_Meeting_with_us\"><\/span>Book a Free Demo Meeting with us<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: center;\">Gather quality leads on autopilot and 10x your ROI with automated chats<\/p>\n<div class=\"inline-subs-cta\" style=\"text-align: center;\"><a class=\"bt-glb-btn\" href=\"https:\/\/app.botsify.com\/register\" target=\"_blank\" rel=\"noopener noreferrer\">Create Chatbot Now!<\/a><\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>WhatsApp chatbots have grown no less than oxygen for businesses, big and small alike. Let us explore what and why WhatsApp Business, the advantages of &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/botsify.com\/blog\/whatsapp-chatbots-for-online-business-owners\/\"> <span class=\"screen-reader-text\">How to create WhatsApp chatbot for online business owners<\/span> Read More \u00bb<\/a><\/p>\n","protected":false},"author":7,"featured_media":1933,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[32,25,117],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to create WhatsApp chatbot for online business owners<\/title>\n<meta name=\"description\" content=\"Discover step-by-step guide to building a WhatsApp chatbot that helps online business owners improve support, sales, and engagement instantly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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