\n| 11\u201314<\/td>\n | Correct recurring issues and prepare for a wider launch<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n This is an illustrative schedule. Businesses with complex integrations, account verification requirements, or additional approval processes may need more time.<\/p>\n <\/span>After Launch: The First Two Weeks<\/strong><\/span><\/h3>\nOnce the agent is live, monitor real conversations before introducing additional automation.<\/p>\n \n\n\n| Period<\/th>\n | Focus<\/th>\n<\/tr>\n | \n| Days 1\u20132<\/td>\n | Review conversations and correct urgent problems<\/td>\n<\/tr>\n | \n| Days 3\u20135<\/td>\n | Identify questions the agent struggles to answer<\/td>\n<\/tr>\n | \n| Days 5\u20137<\/td>\n | Update knowledge sources and refine instructions<\/td>\n<\/tr>\n | \n| Days 8\u201310<\/td>\n | Review satisfaction, routing, and escalation performance<\/td>\n<\/tr>\n | \n| Days 11\u201314<\/td>\n | Expand to additional question types if results are reliable<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Assign one person to review conversations, another to maintain support information if necessary, and make sure everyone knows who handles escalated requests.<\/p>\n The initial configuration is only the starting point. Ongoing transcript reviews and knowledge-base updates are what keep the support workflow useful as customer questions change.<\/p>\n <\/span>Copyable message templates<\/strong><\/span><\/h2>\nStart with these, adapt the details, and test with real conversations before launch.<\/p>\n Greeting and routing:<\/strong> > \u201cHi! I can help with orders, bookings, and general questions. What do you need today?\u201d<\/p>\nOrder status:<\/strong> > \u201cHappy to check that. Can you share the order number or the phone number used at checkout?\u201d<\/p>\nBusiness hours:<\/strong> > \u201cWe\u2019re open [days\/hours]. I can help with most questions right now \u2014 what do you need?\u201d<\/p>\nBooking a service:<\/strong> > \u201cI can book that for you. What day works best, and roughly what time?\u201d<\/p>\nHandling a complaint:<\/strong> > \u201cI\u2019m sorry that happened. Let me get the details so I can pass this to someone who can fix it properly. Can you tell me what happened?\u201d<\/p>\nUnknown question:<\/strong> > \u201cGood question \u2014 I want to make sure you get an accurate answer. Let me connect you with someone who can help. One moment.\u201d<\/p>\n | |
![\"WhatsApp](\"https:\/\/botsify.com\/blog\/wp-content\/uploads\/2026\/10\/whatsapp.png\")
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