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Voice AI: The Next Frontier in Automation & Comparing Voice AI Platforms

  • Arsalan Ahmed
    • Voice AI

    Introduction:

    In the era of rapid technological advancement, Artificial Intelligence (AI) continues to revolutionize various industries, from healthcare to finance. One of the most promising areas of AI is Voice AI, which is poised to become the next frontier in automation. Voice AI, also known as voice-enabled AI or voice recognition technology, utilizes natural language processing (NLP) to understand and respond to human speech. This article explores the potential of Voice AI, its applications across different sectors, and the transformative impact it can have on businesses and society.

    Understanding Voice AI:

    Voice AI enables machines to comprehend and interpret spoken language, mimicking human-like conversation. Powered by advanced algorithms and machine learning techniques, Voice AI systems can analyze speech patterns, recognize words and phrases, and generate appropriate responses. These systems leverage deep learning models, such as neural networks, to continuously improve their accuracy and performance over time.

    Applications of Voice AI:

     

    Tools for Voice AI Development:

    1. Botsify Voice AI

    Botsify offers Voice AI phone agents that enable your sales and customer support at scale. It offers some pre-built templates that help users to easily customize according to their scripts. Botsify allows you to choose voices from almost 30+ accents in English from now and It will be transcribed into 130+ languages. When you sign up using this link for a book-demo so you will be asked how you want to use the Voice AI:

    1. Customer Support: Botsify offers customer support for Voice AI so you can easily build some FAQ scripts and the rest of the answers will be given by Voice AI.
    2. Sales Outreach: The main feature of Voice AI is your sales outreach when a user interacts with the voice AI agent, It will answer according to your sales pitch and Voice AI uses AI to answer any irrelevant question asked by a user.

    Pricing: 

    1. Do it yourself – $27 per month (A basic plan for your personal use, startup websites, and Facebook page)
    2. Done for you – $147 per month(A professional service for scalable businesses who want us to build and manage their agents)
    3. Custom – $797 per month (For enterprises with high usage & on-premises solutions)

    You can check out the pricing models of Voice AI agents of botsify.

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    2. Aisera:

    Aisera’s Voice AI agents redefine customer service by offering intelligent and efficient interactions. Powered by advanced natural language understanding (NLU) and machine learning, Aisera’s agents can understand complex queries, provide accurate responses, and automate tasks seamlessly. These agents excel in handling diverse conversations, delivering personalized experiences, and resolving issues across channels in real-time.

    Aisera’s Voice AI agents enhance productivity by automating repetitive tasks, empowering agents to focus on high-value interactions. With their ability to learn and adapt, Aisera’s agents continuously improve, ensuring exceptional customer experiences and driving business success through increased efficiency and customer satisfaction.

    Pricing:

    You can contact them for pricing

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    3. Play.ai

    Play.ai is a conversational voice AI agent that is trained to speak with users. These are personalized A.I. Voice Agents for Your Business or your products. It can enhance your app with the audio-in, audio-out API, enabling seamless, natural conversations with your PlayAI agent. Transform your user experience with the power of voice. It comes with pre-built templates that allow its users to customize according to their needs.

    Pricing: 

    1. Free Plan – (Create unlimited agents, 30 minutes included)
    2. PRO – $20.00 Per month (400 minutes included, $0.05 per extra minute)
    3. Business – $99 per month (2000 minutes included, $0.05 per extra minute)
    4. Growth –  $499 per month (10,000 minutes included, $0.05 per extra minute)

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    4. Liveperson:

    LivePerson’s Voice AI agents represent a leap forward in customer service automation. These agents are powered by advanced natural language understanding (NLU) technology, enabling them to interpret and respond to customer queries accurately. They can handle complex conversations, offer personalized recommendations, and streamline support processes across various channels seamlessly.

    LivePerson’s Voice AI agents enhance customer experiences by providing immediate assistance and resolving issues efficiently. With their ability to understand context and sentiment, these agents deliver human-like interactions, driving customer satisfaction and loyalty. Businesses benefit from improved operational efficiency and reduced workload, leading to enhanced productivity and better customer outcomes.

    Pricing: 

    1. Conversational Cloud (Automate messages and calls, optimize consumer insights, increase agent productivity with Liveperson AI)
    2. Conversational Cloud & Generative AI (Accelerate automation, increase conversion rate, and boost agent productivity with Generative AI)

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    5. Voiceflow:

    Voiceflow is an innovative platform that enables developers and businesses to create advanced Voice AI agents and conversational interfaces without the need for extensive coding knowledge. It empowers users to design, prototype, and deploy voice-enabled applications using a visual interface and intuitive drag-and-drop tools.

    One of the key strengths of Voiceflow is its user-friendly interface, which allows designers and developers to create complex conversational flows and interactions seamlessly. Users can visually map out the dialogue paths, define intents and entities, and incorporate natural language processing (NLP) capabilities to understand and respond to user inputs effectively.

    Voiceflow supports multi-platform deployment, allowing chatbots to be deployed across various voice-enabled devices and platforms such as Amazon Alexa, Google Assistant, and web browsers. This versatility enables businesses to reach their target audience across different channels and devices, enhancing accessibility and user engagement.

    Pricing:

    1. Sandbox – Free 
    2. Pro – $50 per month
    3. Teams – $625 per month
    4. Enterprise – Custom Pricing

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    6. Genesys:

    Genesys Voice AI agents offer a transformative approach to customer engagement and support. Leveraging advanced natural language understanding (NLU) and machine learning capabilities, Genesys agents deliver personalized interactions and resolutions across various channels. These agents excel in handling complex queries, understanding context, and adapting to customer preferences in real-time.

    Genesys Voice AI agents streamline workflows, automate processes, and enhance agent productivity by intelligently routing inquiries and providing relevant information. Businesses benefit from improved customer experiences, increased efficiency, and optimized operational performance, driving better outcomes and loyalty. Genesys Voice AI agents are at the forefront of delivering intelligent and impactful customer interactions.

    Pricing: 

    1. $75 per month (for Voice AI)
    2. $115 per month (for Voice AI + Digital)

    There are more different prices according to your needs

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    7. Air.ai

    Air.ai is a voice AI agent platform that enables 100,000 sales and customer service reps at the tap of a button. It is the world’s ever AI that can have full-on 10-40 minute long phone calls that sound like a REAL human, with infinite memory, perfect recall, and can autonomously take actions across 5,000 plus applications. It can do the entire job of a full-time agent without having to be trained, managed, or motivated.

    Pricing:

    $0.11/minute Outbound. On average 5x cheaper than a human

    Inbound campaigns and calls made via API and Roleplay are currently 0.32/minute as there is no dial time, voicemails, etc

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    8. Synthflow

    Synthflow’s platform’s no-code interface enables customers to simply construct and configure voice agents and procedures. This flexibility enables enterprises to tailor their artificial intelligence solutions to their specific domains, increasing productivity and efficiency across use cases.

    The platform offers tailored performance and accuracy by owning and deploying models for specific applications or sectors. This improves AI-powered results while also increasing the platform’s relevance and applicability across a wide range of business scenarios.

    Pricing: 

    1. Starter – $29/mo*, 50 Minutes, then 0.58$/min
    2. Pro – $450/mo*, 2.500 Minutes, then 0.15$/min
    3. Growth – $900/mo*, 6.000 Minutes, then 0.08-0.13$/min
    4. Agency – $1,400/mo*, 6.000 Minutes, then 0.08-0.13$/min

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    9. Curiousthing:

    CuriousThing.io‘s Voice AI agents redefine conversational experiences with advanced natural language processing (NLP) and machine learning. These agents excel in understanding and responding to complex queries, providing personalized recommendations, and automating tasks seamlessly. CuriousThing.io’s Voice AI agents are designed to enhance customer interactions across multiple channels, offering real-time support and intelligent insights.

    They enable businesses to streamline operations, improve productivity, and deliver exceptional customer experiences. With their ability to learn and adapt, CuriousThing.io’s agents continuously optimize performance, driving customer satisfaction and loyalty while helping businesses achieve their goals more effectively.

    Pricing: 

    Lucy – $99/ month (For Australian phone number, AUD$99, for US phone number, US$99)

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    10. Voximplant:

    Voximplant is a cloud communications platform that supports voice and video interactions, making it suitable for building Voice AI-powered agents and IVR systems. It provides APIs and SDKs for speech recognition, text-to-speech conversion, and real-time voice communication. Voximplant’s Voice AI capabilities enable developers to create interactive voice response (IVR) systems, virtual assistants, and voice-enabled applications. It offers scalability, reliability, and global reach, allowing businesses to deploy Voice AI solutions across diverse use cases and industries.

    Pricing:

    Calling Phone Numbers:

    International / Price per minute Domestic / price per minute  

    Landline                                     from $0.013

    Mobile                                                 from $0.013

    Phone Numbers & Receiving Calls:

                                                                                      Monthly fee Installation fee           Inbound / Price per minute

    Landline                                                                                          $1                    Free                                   $0.005

    Other (Alaska and Hawaii)                                                         $1                     Free                                   $0.05

    Mobile                                                                                             $1                     Free                                   $0.005

    Toll-free                                                                                          $3                     Free                                   $0.03

    In-App Calling:

    Calls use SDK Voice / Price per minute  

    Calls from an app $0.003  

    Calls to an app $0.003

    Please check the pricing model on the website.

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    These 10 tools represent a range of options for developers and businesses looking to leverage Voice AI for building intelligent chatbots, virtual assistants, and voice-enabled applications. Each tool offers unique features, capabilities, and integrations, empowering developers to create personalized, efficient, and engaging conversational experiences for users. By harnessing the power of Voice AI, organizations can enhance customer interactions, automate tasks, and drive innovation in the digital era.

    Challenges and Considerations:

    While Voice AI holds immense promise, it also presents several challenges and considerations:

    Conclusion:

    Voice AI represents a paradigm shift in human-machine interaction, offering new possibilities for automation and innovation across various industries. As Voice AI technology continues to evolve and mature, businesses must seize the opportunity to leverage its capabilities to enhance customer experiences, streamline operations, and drive growth. By embracing Voice AI, organizations can stay ahead of the curve and unlock the full potential of automation in the digital age.

    In conclusion, Voice AI is not just the next frontier in automation; it is a transformative force that has the power to reshape the way we live, work, and interact with technology. As we embark on this journey into the future, it is crucial to embrace Voice AI responsibly, with a focus on ethics, privacy, and inclusivity. By harnessing the potential of Voice AI, we can create a more connected, efficient, and accessible world for all.

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    Author

    • Arsalan Ahmed is a Digital Marketer at Botsify. He specializes in Link-Building and content writing. Learn how AI chatbots can enhance your customer service.

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