Chatbot On WhatsApp: The Problem-Solving Chatbot Solution

In 2020, 67% of people relied on Chatbot support for customer care on WhatsApp. Even WHO used WhatsApp Chatbot to disperse critical information & solutions related to Covid-19 worldwide. 

Did you know? By 2023, businesses will start saving 2.5 billion hours using the WhatsApp Chatbot. The WhatsApp chatbot combines the personalized conversational experience that your consumers are accustomed to in physical stores with the unrivaled reach of your online presence to create compelling buyer journeys on a scale previously unfathomable in the business sector. Said, you can provide a better online customer experience and produce more quality leads by deploying WhatsApp Chatbots.

The Problem:

The core of any B2C services firm, whether it’s a worldwide financial services organization or a local car shop, is lead generation. You won’t be able to convert new clients if you can’t get enough individuals to set an appointment, disclose their phone numbers, or submit their email addresses. Traditional lead generation is, unfortunately, broken. Most businesses, regardless of size or industry, invest time, money, and effort into driving traffic to their websites only to discover that fewer than 10% of that traffic converts into prospects who potentially become customers.

The seemingly harmless landing page is at the crux of the problem: 

Landing pages have long been the go-to method for businesses to promote their products and collect leads, and while they work, they are not very effective. People can’t read a complete page of sales material on Facebook, let alone an entire page of it, and no one enjoys filling out forms, but landing pages rely on both of these components to capture leads.

Most landing page themes today are nothing more than glorified brochure templates with text and forms, resulting in an uninteresting customer experience that leads to page closure.

The Solution: WhatsApp Chatbot

Chatbots on WhatsApp are a fun alternative to regular websites. They turn all of the reading and form-filling into dialogues, which people love! Conversations, particularly those conducted via chat, provide prospects with a degree of involvement that traditional websites cannot match. They are immediate, dynamic, and, most importantly, they feel more human than any webpage could since they imitate the interactions that your consumers have with their friends and family on WhatsApp every day. This level of personalization leads to a more enjoyable buyer experience and improved conversion rates.

WhatsApp Chatbot Use Cases:

WhatsApp is the most popular messaging app on the planet. It is, without a doubt, the most popular communication interface in human history, with over 2 billion monthly active users. WhatsApp allows users to communicate with their friends and family in seconds. Your firm can do the same with WhatsApp’s Business APIs.

The following are the top use cases of a chatbot on WhatsApp:

Automate Lead Generation:

The first, and possibly most crucial, step in the sales funnel is lead generation. Your sales team will have more resources to work with and, as a result, more individuals to sell to if your top-of-the-funnel is greater. By including a click-to-chat link on your marketing or advertising offerings, you may encourage clients to give you their information using a WhatsApp bot.

When a customer sends you a message, you receive their name and phone number automatically. You can utilize a WhatsApp Chatbot to get extra information, such as an email address or a location. You have 24 hours after a customer texts you to continue the conversation. (A session is defined as 24 hours from the last message received by the customer). You will have to acquire a consumer to opt-in to future communication if you want to continue a conversation with them after twenty hours.

Shipment:

The most effective step you can do to expand your online business is to set up an excellent eCommerce shipping strategy. Informing consumers about the status of their shipments is the second most important step. Email and SMS notifications are frequently ignored. Keep your customers informed about the progress of their package to reduce support ticket volumes and boost CSAT/NPS. Customers can also use WhatsApp Chatbots for eCommerce to respond to you, reschedule, or change delivery addresses.

FAQs:

When it comes to websites, businesses strive to eliminate all barriers to sales. Companies want clients to have a smooth journey to the bank once a lead is created. Customers, though, have concerns. They ask them all the time. These FAQs cover everything from product and business information to the brand’s sizing chart, refund policy, and payment methods. A customer is likely to leave if answers to these inquiries are not easily available.

Retarget Abandoned Carts:

On Cyber Monday, over 75% of all carts were abandoned. Companies still lose a lot of consumers at the end of the sales funnel, no matter how much optimization they undertake at each step. These are clients that have expressed an interest in purchasing but then back out at the last minute. To reengage these clients and encourage them to complete their transactions, use a WhatsApp Chatbot for eCommerce. Minor reengagement investments yield considerably greater returns than massive new client acquisition investments.

Payment Inquiry:

Source: Verloop

All sales challenges revolve around payments. Deducting when you shouldn’t have or failing to issue a refund when you should have are two surefire ways to lose a customer. A terrible payment experience is a death knell in price-sensitive markets. You can hand over your high-level interactions to a human once you have automated your low-level, repetitive requests. Customers can be automatically transferred to the appropriate agency using a WhatsApp Chatbot.

Let’s Get Started:

If you are ready to get started constructing a WhatsApp Chatbot, you can either sign up for our WhatsApp Chatbot builder or schedule a free consultation with one of our implementation professionals.

Step #01: Choose The Right Platform

The first step is to decide which chatbot platform you want to employ to create your WhatsApp chatbot. The most popular strategy used by chatbot builders who provide WhatsApp chatbots. It frequently entails additional expenses, but you must pay for both the chatbot platform and the WhatsApp business supplier. Choose the right chatbot platform that offers the right chatbot on WhatsApp for your business.

Step #02: Get Approval For WhatsApp Business API

After you have decided on a chatbot builder, you will need to apply for WhatsApp Business API approval. You can’t have a chatbot on WhatsApp unless you have been approved for the Business API. The reason you need to choose your chatbot platform first is that the WhatsApp Business API application varies per platform. WhatsApp requires between 5 and 15 working days to process your application once you have applied for the WhatsApp Business API.

Step #03: Sign In For Botsify

Log in to Botsify’s dashboard to begin developing the bot after signing up for Botsify and submitting payment details. Botsify offers you the easiest onboarding.

Step #04: Create A Story

The next is to create a story, for that go to Chatbot AI from the left toolbar and select “create a story”. Create your desired story, add media blocks, and save the story.

Step #05: Test Your WhatsApp Bot

So now that you have saved the story it is time to test your bot. Click on “test your bot” at the right bottom, and test your no-code Chatbot.

Step #06: Connect With WhatsApp And Fill Out The Form

Go to settings and connect your bot with WhatsApp, afterward fill out the requested form and proceed. And that’s it you have your WhatsApp bot installed and ready to be used.